Senior Consultant Specialist, HSBC

HSBC

Location:
China, Guangzhou

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. Business: AMH Technology. Maintain the high quality of service and deliverable for the business needed. Assist with evergreen of hardware and software within the local data centres, and support on new system deployments within agreed time lines. Provide incident management and escalate to key stakeholders. Schedule and deliver system solutions in accordance with relevant business requirements. Support for Linux server and windows Server deployments including OS security and local vulnerability patching. Ensure service delivery aligns with the organization’s strategy.

Job Responsibility:

Maintain the high quality of service and deliverable for the business needed
Assist with evergreen of hardware and software within the local data centres, and support on new system deployments within agreed time lines
Incident management and escalate to key stakeholders, provide quick response on immediate recovery
Schedule and deliver system solutions in accordance with relevant business requirements
Support for Linux server and windows Server deployments
OS security and local vulnerability Patching
Manage incidents, problems and change
Continuously monitoring of capacity
Work closely with system engineers and service providers, to ensure the service delivery can meet the timeline, and quality objectives in alignment with business strategy
Provide proactive consultancy to business users, help business to capture revenue growth, improve customer experience and operational efficiency
Good understanding principle of ITSM on incident / change and problem management

Requirements:

University degree in Computer Science or related discipline
Minimum 6 – 8 years of system engineer experience, preferable in financial industry
Strong track record in collaborating with relevant business units and service providers in IT service delivery
Good understanding on the ITIL, SLA, OLA and IT Cyber Security
Strong incident analyst and problem-solving skill
Capable to manage communications effectively including the capacity to articulate technical solutions for business’ understanding
Strong team spirit, quality oriented and attentive to details
Non-office hour and weekend support may require for handle incident and planned change
Proficiency in both English and Chinese
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

What we offer:

Equal opportunity employer
Culture of inclusivity and diversity
Flexible working
Continuous professional development
Opportunities to grow

Additional Information:

Job Posted:
August 03, 2025

Expiration:
October 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Consultant Specialist

HSBC

Location:China, Guangzhou

Category:IT - Administration

Contract Type:Employment contract