Senior Consultant - CX Transformation - Loyalty Job at frog (London)

Cx Transformation - Loyalty - Senior Manager

We are looking to hire a Senior Manager to help grow and develop our customer en...

Location

United Kingdom , London

Salary:

Not provided

frog

Expiration Date

Until further notice

Requirements

Extensive previous experience in consulting, industry or agency roles focused on customer engagement and loyalty, with strong CRM and marketing activation experience
A proven track record of launching or materially evolving customer engagement strategies, initiatives and loyalty programmes, including defining propositions, loyalty mechanics, CRM and marketing enablement, operating models and activation strategies
Experience working on large-scale or global CX, customer engagement, CRM and loyalty programmes, including multi-market rollout, governance, localisation and ongoing optimisation
Strong experience shaping and delivering customer engagement, loyalty and CRM strategies, including member lifecycle management, personalisation, campaign orchestration and measurement, driving strong commercial outcomes aligned to business objectives
Knowledge of loyalty and CRM technology ecosystems (e.g. Salesforce, Adobe, Antavo, Talon.One, Eagle Eye etc.) and how these enable loyalty capabilities at scale
Experience leading multi-disciplinary teams and engaging senior stakeholders, balancing strategic intent with pragmatic delivery realities
Passion for shaping organisations to adapt to new trends in loyalty, including the role of Generative and Agentic AI in transforming loyalty operations and customer-facing experiences
Leading and coaching colleagues both individually and in teams, developing capabilities and creating an ethos of delivery excellence

Job Responsibility

Drive client engagements and business development, setting direction, guiding teams and ensuring outcomes are realised for our business, our customers and end consumers
Set clear direction on customer engagement and loyalty, leading high-performing teams to deliver measurable business outcomes
Be accountable for loyalty-led, CRM-enabled customer engagements across strategy, experience and business transformation, enabled by data and technology
Support clients through proposition and programme design, launch, evolution and optimisation at global or multi-market scale
Identify and shape new opportunities to grow our business, leveraging your knowledge, network and experience to develop compelling engagement and loyalty-led offers and proposals for clients
Shape thought leadership and actively develop the capabilities of our people and craft
Lead loyalty and CRM client engagements across various stages of customer engagement and loyalty transformation
Help clients embed deeper customer engagement across their wider loyalty, marketing and customer ecosystem
Work collaboratively with technology and data teams to provide guidance on platform selection, strategy, enablement, optimisation and governance
Be responsible for delivery excellence, commercial robustness and governance across engagements

What we offer

Flexible working arrangements
Trained Mental Health Champions
Wellbeing apps such as Thrive and Peppy

Fulltime

Senior Strategist and CX Consultant

frog partners with customer-centric enterprises to drive sustainable growth, by ...

Location

Belgium , Diegem

Salary:

Not provided

frog

Expiration Date

Until further notice

Requirements

Master’s degree in domains such as Business, Management, Strategy, Marketing, Service design, Industrial design, etc.
preferably with a focus on Innovation and Entrepreneurship
2+ years of project experience (Senior) in customer experience design, business innovation & growth strategy, business model disruption, marketing and sales strategy, product and service innovation, customer experience transformation, CRM and loyalty, customer data strategy and customer service transformation
strong core consulting skills: Quantitative & qualitative research, workshop facilitation, storytelling, advanced presentation design, inductive/deductive reasoning, stakeholder management, data analysis, process design, and design thinking
express yourself fluently, both written and oral, in Dutch and/or French
full professional working proficiency of English is required
mastery of PowerPoint, Excel, and new forms of delivery

Job Responsibility

Drive projects related to Business Reinvention (e.g. business innovation) and CX Transformation (e.g. CX design and commercial strategy)
design and conduct mixed-methods research, combining qualitative & quantitative methods, and synthesize groundbreaking insights
translate research insights into innovation or experience directions in the form of storyboards, service blueprints, pitch, etc., and drive validation efforts
facilitate collaboration, co-creation and alignment around vision, strategy and execution through workshops, and client working sessions
drive improvements in Marketing & Sales organization models, process improvement, or organization activation
evaluate the business impact of recommendations, innovating on business models and pricing structures to guide the direction
create captivating and impactful storylines and presentations to narrate your ideas according to frog standards
contribute to the scale-up of frog Belgium through thought leadership (developing insights, POVs, innovative methods, etc.), continuous contribution to business development, and other entrepreneurial initiatives
be part of the pond and collaborate closely with your Capgemini colleagues

What we offer

Flexibility & Autonomy: Work from clients-sites, from home, from Capgemini office or even sometimes from abroad
Learning & Development: Accelerate your career with global and local training program such as the Consulting Skill Workshop (CWS) and InventX
Supportive Community: Grow in a culture that prioritizes support with buddy programs, mentoring, and active internal communities
Diverse Exposure: Work across a variety of industries, clients, and geographies

Fulltime

Senior Consultant Platforms & Prototypes

As a Senior Consultant in the Platforms & Prototypes team, you take ownership of...

Location

Netherlands , Utrecht

Salary:

Not provided

frog

Expiration Date

Until further notice

Requirements

Master’s degree in Business, Marketing, Innovation, Artificial Intelligence or similar
Affinity with digital strategy, customer data, enterprise tooling such as CRM, CDP, and AI-powered transformation
3+ years of experience in CX, MarTech, loyalty, data strategy, AI/GenAI, or digital transformation
Previous consulting or digital agency experience is a strong plus
Experience in managing project workstreams, structuring analysis, and owning client deliverables
Proficiency in Design Thinking, Agile, or similar strategic methodologies
Strong communication skills and stakeholder management capability
A passion for coaching others, guiding junior colleagues in delivery
Adaptability and eagerness to learn
A professional attitude towards clients

Job Responsibility

Take ownership of strategic initiatives that combine business, customer, and technology thinking
Lead workstreams within projects and guide clients through the process of reinventing and building digital experiences and platforms
Work with strategists, designers, data experts, and technologists to activate customer data & insights in ways that are measurable and experience-driven
Bridge the gap between human value and complex technology

What we offer

A permanent contract from day one with a competitive salary
A mobility allowance, with the flexibility to choose a lease car, NS Business Card, or reimbursement of travel expenses
The freedom to explore, shape your own career, and follow training programs that align with your ambitions and growth path
26 vacation days with the option to buy extra days
A fully employer-funded pension with the option to make additional contributions
Work flexibly across the Netherlands with our connectivity allowance
Remote work is an option
Opportunities to work abroad in the long run
A high-performance laptop and a SIM card, both for work and personal use
A lease car, NS Business Card, or mobility budget

Fulltime

Vice President, Customer Experience

Kantar is seeking a Vice President of Customer Experience to help accelerate gro...

Location

United States , Atlanta

Salary:

141800.00 - 200000.00 USD / Year

Kantar

Expiration Date

Until further notice

Requirements

10+ years of experience leading, advising, or consulting on enterprise CX programs within complex organizations
Proven track record supporting or influencing growth in high-value, complex sales environments
Experience designing and implementing CX strategies, operating models, measurement frameworks
Background in consulting, professional services, or senior in-house CX leadership at a recognized organization
Deep expertise across modern CX disciplines, including strategy, VoC systems, platforms like Qualtrics or Medallia, journey-centric design, governance, measurement, and change management
Strong ability to connect CX to Brand growth, loyalty, employee experience, and financial performance
Commercial mindset with the ability to translate CX vision into pragmatic, value-driven outcomes
Executive-level communicator with the ability to simplify complexity and influence senior stakeholders
Credibility to engage C-suite leaders as a peer and trusted advisor
Strong storytelling skills across live presentations, workshops, and written narratives

Job Responsibility

Partner with Kantar sales teams and client partners on priority pursuits and complex enterprise opportunities
Serve as a senior CX strategist in executive-level client conversations, workshops, and briefings
Help clients define CX ambition, business cases, and transformation roadmaps grounded in real outcomes
Shape proposals and pitches by framing compelling CX narratives and differentiated value propositions
Coach account and pursuit teams on CX strategy, storytelling, and executive presence
Act as a trusted advisor to delivery teams on high-profile or complex CX engagements
Contribute to CX go-to-market strategy, thought leadership, and external visibility for Kantar
Represent Kantar at client events, industry forums, and with strategic partners like Qualtrics and Medallia as a senior CX voice

What we offer

Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with matching
Tuition Reimbursement
Commuter benefits
Unlimited PTO

Fulltime

Hatchery Technician

As a Hatchery Technician, you will assist with daily hatchery operations, includ...

Location

Canada , Northampton

Salary:

Not provided

Mowi Poland

Expiration Date

August 28, 2026

Requirements

Education or experience in aquaculture, biology, animal science, environmental science, or a related field
Strong observation, communication, and record-keeping skills
Basic computer skills and mechanical aptitude
Well-developed English verbal and written communication skills
Excellent attention to detail is essential
Physical ability to lift up to 25 kg and complete repetitive tasks
Respect for the need for safe working practices and animal welfare
Willingness to participate in Mowi’s development and training opportunities
Ability to work flexible hours in a team environment
Legal eligibility to work in Canada

Job Responsibility

Feeding and monitoring fish health, behaviour, and condition
Cleaning and disinfecting tanks, equipment, and work areas
Monitoring and recording water quality and production data
Assisting with sampling, grading, counting, and fish transfers
Supporting basic equipment checks, maintenance, and troubleshooting
Following all safety, biosecurity, animal welfare, and operating procedures

What we offer

Competitive wages and permanent full-time work
Matching company-paid pension contributions (DCPP)
Health and dental flex benefits, including life and disability insurance
Employee Family Assistance Program, including telemedicine and online pharmacy
Wellness reimbursement and employee support programs
Company-provided gear and PPE
Training and development through Mowi Academy
Opportunity to grow with a global seafood leader

Fulltime

Pharmacy Technician

At CVS Health, we are focused on transforming health care for our customers and ...

Location

United States , Northridge

Salary:

19.46 USD / Hour

CVS Health

Expiration Date

August 23, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus
Customer Service and Team Orientation
Communication Skills
Mathematical Reasoning

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care
Completing basic inventory activities
Contributing to a high-performing team
Remaining flexible for both scheduling and business needs
Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
Delivering additional patient health care services
Completing additional licensure and training requirements to obtain Technician Immunizer status
Educating patients about the importance of vaccines

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
other programs

Parttime

Hygiene Team Leader

The Team Leader is responsible for managing the activities of the hygiene depart...

Location

United Kingdom , Rosyth

Salary:

Not provided

Mowi Poland

Expiration Date

July 31, 2026

Requirements

Good communication both verbal and written
Be confident in delivering effective communication to daily contacts
Take ownership and accountability to achieve the required standards
Positive demeanour and can do attitude
Ability to motivate, persuade and influence the team
Gather and record accurate information
Meet deadlines by working with colleagues and teams across the business
Basic IT literacy
Previous cleaning team experience
Chemical training/ Chemical titration training

Job Responsibility

Ensure that departmental cleaning tasks are completed to agreed standard
Monitor and check post cleaning standards
Lead by example and ensure operatives remain gainfully employed
Train, monitor, coach and supervise operatives
Carry out tasks with due regard to contract specification and legislation
Ensure correct materials, equipment and methods are used
Ensure PPE is worn at all times
Ensure all requisite documentation is completed
Develop and maintain effective working relationships
Attend training as required

Fulltime

Executive Director

About LakeHouse Senior Living LakeHouse Senior Living operates care and lifesty...

Location

United States , Manitowoc

Salary:

85000.00 - 90000.00 USD / Year

Dewolfe Place

Expiration Date

Until further notice

Requirements

Bachelor’s degree, preferably in Business Administration, Hospitality, Hospital Administration, or Health related field
Minimum of three years of managerial experience preferably in the senior living, health care or hospitality industries
Previous management experience including hiring, coaching, performance management, daily operations supervision and discipline
Previous sales experience preferred
Demonstration of success in managing operating expenses
Administrator License/certification
Provides leadership by exhibiting confidence in self and others
inspires and motivates others to perform well.

Job Responsibility

Responsible for the operation and management of the community in accordance with the standards and guidelines of the Owners/Board of Directors, Discovery Management Group, and federal/state/local laws and regulations
Communicates and models a clear, customer focused vision, based upon a resident centered model of care
Demonstrates the ability to identify and build relationships within the local area that drives businesses into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieves appropriate market position
Ensures the community has an effective external business development strategy in place, with clear accountabilities assigned, is able to articulate results and adjust plan accordingly to maximize referral leads and move-ins
Develops a thorough working knowledge of state regulations, policies and procedures dictated for residents
ensures compliance
Ensures all resident administrative files are well maintained, current and in compliance with state regulations
Meets the financial targets with the goal to maximize capital partners’ return
Functional knowledge of all operating programs including memory care, clinical, dining and social programs
Prepares, adheres to the community budget

What we offer

competitive pay with early access to earned wages
flexible scheduling
health, dental, vision, life, and disability insurance
paid time off and holidays
401(k) with employer match
paid training and growth opportunities
uniforms (where applicable)
Employee Assistance Program (EAP)
volunteer time off
wellness-related benefits.

Fulltime

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Senior Consultant - CX Transformation - Loyalty

Job Description

Job Responsibility

Requirements

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