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Senior Consultant BASIS TSM

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NTT DATA

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Location:
India , Hyderabad

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Technical Service Manager (TSM) is a pivotal role that acts as a trusted advisor for customers in managed cloud environments. The TSM is responsible for optimizing customer investments, managing technical relationships, and driving innovation within the SAP cloud portfolio. This position requires a deep understanding of customer needs and the ability to resolve technical complexities effectively. The ideal candidate will have a strong background in SAP and cloud management, along with excellent communication and leadership skills.

Job Responsibility:

  • Act as trusted technical advisor in safeguarding and optimization of customer investments into managed cloud environment
  • Govern managed cloud customer relationship management from technical perspective while advocating for customer
  • Work as team with CDMs and cloud internal service delivery to serve end-customers
  • Provide quality services to satisfy customer needs and resolve technical complexities throughout entire lifecycle in cloud environment
  • Be primary contact for customer regarding technology discussions
  • Be recognized as escalation point for technical issues for customer landscape
  • Suggest solutions/innovation based on customer business understanding
  • Advise customers on technical requirements, constraints and support in technical situations
  • Be primary technical point of contact for Client Delivery Manager
  • Visit customer on-site for special situations if required
  • Support customer's Intelligent Enterprise transformation
  • Derive long-term account vision and executable service plans
  • Ensure customer satisfaction on technical delivery and support
  • Execute on SAP cloud portfolio
  • Drive innovation portfolio awareness and implementation
  • Support with incident & service request management
  • Coordinate impact and risk assessment for change management of planned activities
  • Identify and define service plan to drive stable operations and innovation
  • Align service plan review with customer, CDM and relevant SAP stakeholders
  • Lead operational meetings with customer along with CDM
  • Provide customer specific guidance from EWAs, RCAs, Technical Services and Monthly Service Reviews
  • Plan and execute Capacity Management, Landscape Optimization and other value adding services
  • Focus on Problem Management to adopt countermeasures
  • Perform hands-on critical activities
  • Perform On-Call activities if required

Requirements:

  • Deep understanding of customer needs and ability to resolve technical complexities
  • Strong background in SAP and cloud management
  • Excellent communication and leadership skills
  • Deep understanding of customer landscape and its interfaces
  • Understands customer business, goals and challenges
  • Ability to advise customers on technical requirements, constraints and support in all sorts of technical situations
  • Ability to identify and position services that deliver value
  • Ability to support customer's Intelligent Enterprise transformation by acting as technical consultant
  • Experience with S4HANA conversion
  • Ability to work with CDM, PL, Account executive, CAS architects and cloud internal service delivery
  • Ability to execute on SAP cloud portfolio
  • Ability to drive innovation portfolio awareness and implementation
  • Ability to support with incident & service request management
  • Ability to coordinate impact and risk assessment for change management
  • Ability to identify and define service plans
  • Ability to lead operational meetings
  • Ability to provide customer specific guidance from EWAs, RCAs, Technical Services and Monthly Service Reviews
  • Ability to plan and execute Capacity Management, Landscape Optimization and other value adding services
  • Focus on Problem Management
  • Hands-on capability for critical activities
  • Willingness for On-Call activities

Additional Information:

Job Posted:
March 01, 2026

Work Type:
On-site work
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