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This role is part of the Key Accounts team at Airbnb who manages the partner relationships with our largest Supply Enterprises & API connectivity software partners. We are looking for an experienced and proactive Senior Connectivity Partner Manager to accelerate our API Connectivity Partnerships. As a member of the Key Accounts team, you will be managing partner relationships with strategic supply partners, including distribution software companies and other IT solutions for Airbnb’s accommodation partners in APAC. You will be responsible for prospecting, contracting, on-boarding and optimizing strategic partnerships to accelerate growth and performance on both sides. You will be reporting to the Regional Key Accounts Lead in APAC.
Job Responsibility:
Own a portfolio of Airbnb’s key partners and act as the key representative for these partners
Execute a global win-win strategy for your portfolio that drives value to all parties and positions Airbnb as a top strategic partner across all distribution channels
Develop strong and trusting relationships with executives and decision makers/key influencers within your API customers portfolio, ensure that the partnership is held to the highest industry standards and that commercial agreements as well as service-level agreements (SLAs) are met
Analyze data and utilize data-driven recommendations to identify and action on strategic growth opportunities
Prospect, onboard and optimize new API partners (technical integration, onboarding and growth of hosts/listings)
Work with quarterly goals, measure success against performance KPIs, feature adoption and supply acquisition growth targets
Develop a deep understanding of the technical integrations of various software partners so that you can provide the right support to your clients
Build close working relationships with internal stakeholders (Product, Tech Support, Regional Sales, Revenue Operations, Legal) to influence their roadmaps and ensure that their teams provide support for key partners to unlock growth opportunities
Educate clients on our product roadmap, and all significant product changes to accelerate feature adoption with the aim to excel our mutual guest experience
Conduct regular business reviews, QBRs and formal presentations for internal and external purposes
Develop deep knowledge of your assigned clients’ business and become the go-to source for information for internal and external stakeholders relating to market dynamics and business needs across your territory
Represent Airbnb in external meetings and industry events, specifically engaging with our community of Chinese-speaking hosts
Requirements:
10+ years of professional experience in Connectivity and/or Partnership / Key Accounts Management role at a global technology or tech hospitality company
World-class account management experience with a strong track record of successfully growing a book of business/geographic area and building successful client relationships
Experience in the hospitality technology space, knowledge of OTA specifications, and experience with API integrations strongly preferred
Experience developing and executing sales and marketing initiatives in collaboration with external partners
Experience in analyzing, structuring and negotiating complex deals that align across multiple business units
Extremely data driven in the decision-making process to drive timely, impactful and accurate actions
Experience working cross-functionally with product, tech, legal, marketing, sales operations and enablement teams
Ability to manage complex projects and multi-task with excellent organizational skills, in a fast-paced, dynamic and ever changing startup environment
Strong executive presence and the ability to effectively influence and present to top leaders internally and within the industry
Local knowledge - you must have solid operating experience in APAC and experience collaborating with partners located in China
Must be fluent in verbal/written communication and presentation skills in Chinese (Mandarin) and English
Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus