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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. This role is part of the Key Accounts team at Airbnb who manages the partner relationships with our largest Supply Enterprises & API connectivity software partners. We are looking for an experienced Senior Connectivity Partner Manager to accelerate our API Connectivity Partnerships in Korea. As a member of the Key Accounts team, you will be managing partner relationships with strategic supply partners, including distribution software companies and other IT solutions for Airbnb’s accommodation partners in APAC. You will be responsible for prospecting, contracting, on-boarding and optimizing strategic partnerships to accelerate growth and performance on both sides. You will be reporting to the Regional Key Accounts Lead in APAC.
Job Responsibility
Own a portfolio of Airbnb’s key partners and act as the key representative for these partners
Execute a win-win strategy for your portfolio that drives commercial value to all parties and positions Airbnb as a top strategic partner across all distribution channels
Develop strong relationships with executives and decision makers within your API partner portfolio, ensuring that partnerships meet the highest industry standards and that commercial agreements and service-level agreements (SLAs) are consistently met
Use data to identify strategic opportunities and launch pilots to drive sales growth
Conduct regular business reviews, QBRs and formal presentations for internal and external purposes
Educate clients on product updates and share partner feedback with internal stakeholders
Prospect, onboard and optimize new API partners (technical integration, onboarding and growth of hosts/listings)
Achieve quarterly goals, measure success against performance KPIs, feature adoption and supply acquisition growth targets
Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support
Build close working relationships with internal stakeholders (Product, Tech Support, Regional Sales, Revenue Operations, Legal) to provide support for key partners and unlock growth opportunities
Represent Airbnb in external meetings and industry events, specifically engaging with software partners and our community of hosts
Requirements
10+ years of professional experience in a Key Accounts/Connectivity or Technical Partner Manager role at a global technology or hospitality tech company
World-class account management experience with a strong track record of successfully growing and building successful partnerships
Experience in the hospitality technology space, knowledge of OTA specifications, and experience with API integrations strongly preferred
Experience developing and executing sales and marketing initiatives in collaboration with external partners
Strong quantitative skills with a proven ability to leverage data in decision-making
Experience working cross-functionally with product, tech, legal, marketing, sales operations and enablement teams
Effective time management and ability to prioritize in a fast-paced dynamic environment
Excellent communication and presentation abilities, with confidence in engaging clients across multiple channels
Strong executive presence and the ability to effectively influence and present to top leaders internally and within the industry
Must be fluent in verbal/written communication and presentation skills in Korean and English
Local knowledge - you must have solid operating experience in APAC
Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
Nice to have
Experience in the hospitality technology space, knowledge of OTA specifications, and experience with API integrations strongly preferred
Experience developing and executing sales and marketing initiatives in collaboration with external partners
Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
What we offer
Reasonable accommodations for applicants with disabilities