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The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. In this role, you will build, manage, and grow strategic relationships with technical partners (like software providers or integrators) to drive mutual business growth, focusing on seamless API/system integrations, revenue generation, and aligning technical capabilities with supply strategy.
Job Responsibility:
Drive measurable business impact by managing stakeholders to achieve sales goals, including creating joint go-to-market (GTM) strategies, and expanding partner-driven revenue
Act as a subject matter expert for connectivity, providing technical support, troubleshooting API integrations, and ensuring technical alignment between partners and internal systems
Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support
Use data to identify strategic opportunities and drive sales growth
Cross-Functional Collaboration: Work with Product, Engineering, Enterprise Accounts and Field Operations teams to align partner initiatives
Educate clients on product updates and share partner feedback with internal stakeholders
Implement and oversee effective troubleshooting processes, escalating as needed
Identify patterns in data and feedback to improve services and products
Support your team to define and execute the global connectivity roadmap and standards for the Hotels supply team
Contribute to the development of technical communication materials such as policies, procedures, and presentations
Requirements:
10+ years of experience in a Connectivity or Technical Partner Manager role
5+ years experience in a direct partner facing commercial account management role focused on strategic, complex, and high-value technical partnerships
Strong understanding of hospitality/travel software
Proficiency in SQL, Sumo Logic, and Excel
Solid technical troubleshooting skills
Excellent communication and presentation abilities
Effective time management and ability to prioritize in a fast-paced environment
Strong quantitative skills with a proven ability to leverage data in decision-making
Adaptability to shifting priorities, projects, and deadlines
Passion for Airbnb, travel, and the sharing economy
Ability to speak English and Japanese is a required