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The Senior Concessions Operations Manager with Mansfield Stadium is a management position responsible for developing and executing food and beverage solutions to meet customer needs and tastes. Oversees and manages concession operations where customers order prepared foods from a menu.
Job Responsibility:
Leadership: Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
Ensure food services appropriately connects to the Executional Framework
Coach employees by creating a shared understanding about what needs to be achieved and how to execute
Reward and recognize employees
Ensure safety and sanitation standards in all operations
Client Relationship: Develop and maintain effective client and customer rapport for mutually beneficial business relationship
Demonstrate excellent customer service using Aramark's standard model
Identify client needs and effectively communicate operational progress
Financial Performance: Adopt Aramark process and systems
Build revenue and manage budget, including cost controls with regard to food, beverage and labor
Ensure the completion and maintenance of P&L statements
Achieve food and labor targets
Manage resources to ensure quality and cost control within budgetary guidelines
Productivity: Implement and maintain Aramark agenda for both labor and food initiatives
Create value through efficient operations, appropriate cost controls and profit management
Full compliance with Operational Excellence fundamentals, including food and labor
Direct and oversee operations related to production, distribution and food service
Compliance: Maintain a safe and healthy environment for clients, customers and employees
Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour.
Requirements:
Requires at least 4 years experience and 1-3 years in a management role
Bachelor's degree or equivalent experience
Requires occasional lifting, carrying, pushing, and pulling up to 50 lbs
Must be able to stand for extended periods of time.