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Under leadership of the VP of Operations and Director of concessions, the Senior Concessions Manager will be responsible for effectively and profitably managing and directing all day-to-day aspects of the Concessions operations.
Job Responsibility:
Effectively and profitably managing and directing all day-to-day aspects of the Concessions operations
Responsible for operational budget
Manage monthly P&L statements and ensure that all financial reporting is accurate
Provide leadership, coaching and mentorship to staff
Work alongside the Director of Concessions and help lead, manage and mentor the Assistant Concessions Managers
Sustain cost as it pertains to labor and operating supplies
Provide efficient service and quality products by maintaining positive customer and client relations
Accountability for establishing and maintaining proper safety and sanitation procedures
Ensure unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol
Maintain management staff and ensure proper hiring and promoting associates per Legends standards
Work closely with multiple sub-contractors to ensure all needs are met
Work closely with Human Resources on employee discipline matters
Preserving existing programs and developing new concepts to ensure the highest possible quality of food service
Oversee monthly inventory for concessions operations and develop yearly operational budgets
Requirements:
Bachelor’s degree
Minimum of 5-7 years’ management experience in the high-volume foodservice industry
Experience in a concessions environment for a sports and entertainment venue is preferred
Union experience is strongly preferred
Excellent written and verbal communication skills
Ability to multi-task and prioritize in a deadline-oriented environment
Customer service oriented
Ability to communicate with employees, vendors, client representatives and guests in a positive and professional manner
Must be flexible to work extended hours including late nights, weekends, and holidays
Must be able to work in a team environment
Knowledge of accounting policy and procedures and POS Systems is preferred
Proficiency in Microsoft Word, Excel, and PowerPoint
Must have or obtain NYC Food Protection Certificate
Nice to have:
Union experience
Knowledge of accounting policy and procedures and POS Systems