Senior Complaints Resolutions Officer Job at Vox Consultants (West London)

Senior Dispute Resolution Officer

The External Dispute Resolution Officer carries the responsibility for deliverin...

Location

Australia , Brisbane

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Proven experience in conflict resolution, including negotiation and dispute investigation
Experience in communicating with the Australian Financial Complaints Authority (AFCA), Insurance and Financial Services Ombudsman (IFSO) along with a comprehensive understanding of their processes and the rules governing their decision-making
Ability to interpret and apply policy wording to deliver fair and reasonable dispute resolutions
Strong problem-solving, decision-making, and time management skills
Excellent verbal and written communication, simplifying complex issues
Experience in external dispute resolution in insurance or financial services industry
Strong analytical skills for assessing complex situations
Ability to engage effectively with customers and internal stakeholders
Attention to detail and adeptness at managing multiple tasks in a fast-paced environment
Comprehensive understanding of ASIC RG271 requirements and other relevant regulatory frameworks

Job Responsibility

Leverage a comprehensive understanding of ASIC Regulatory Guide 271 (RG 271) and the internal dispute resolution (IDR) process
Receive and review travel insurance complaints received via AFCA and/or IFSO
Conduct impartial and thorough investigations into each complaint
Make fair and reasonable decisions, taking into account all available evidence, relevant laws, regulations, and industry codes of practice
Communicate effectively with customers, internal stakeholders, and external parties
Manage and resolve customer disputes by effectively handling inbound and outbound calls
Keep accurate and comprehensive statistics and records
Prepare and issue written responses to AFCA and/or IFSO
Conduct root cause and cost-benefit analyses
Collaborate with other internal departments

Fulltime

Senior Sales Coordinator

Our client is seeking a highly organised and proactive Senior Sales Coordinator ...

Location

United Kingdom , Mitcham

Salary:

28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong understanding of sales coordination and business operations
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Familiarity with CRM systems and sales tracking tools
Knowledge of company structures and business requirements
Punctual, reliable, and committed to delivering high-quality work
Proactive and responsive to both client and team needs
Strong communicator across verbal, written, and digital channels
Creative thinker with a solutions-focused mindset
Works with integrity, professionalism, and a customer-first attitude
Collaborative team player who takes initiative and ownership

Job Responsibility

Manage complex customer inquiries and complaints, ensuring timely resolution
Support the sales team with processing large, custom, or complex orders
Liaise with logistics and operations to ensure smooth delivery of products
Monitor inventory levels and coordinate with supply chain teams
Maintain accurate sales documentation and CRM records
Analyse and improve internal sales processes for greater efficiency
Mentor and train junior sales coordinators to enhance team performance
Collaborate with internal departments to meet customer expectations

Fulltime

Customer Service Coordinator

This role will coordinate the prescription management process, patient stock lev...

Location

United Kingdom , Cheadle, Stockport

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Dispensing Assistant Qualification or equivalent (minimum of Regulated Qualifications Framework Level 2 as defined in GPhC guidance) or willingness to complete the course through on the job training
Extensive experience in customer service or patient-centric roles
In-depth experience in using customer relationship management systems
Previous experience of working in a pharmacy/healthcare setting would be advantageous
Successful experience of demonstrating strong administration skills in high volumes
Strong verbal and written communications skills (e.g. professional telephone manner) including with senior stakeholders
Strong conflict resolution skills
High attention to detail
Strong IT proficiency (including Microsoft Office)
Excellent organisational & prioritisation skills in a demanding environment

Job Responsibility

Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries
Activate new patients onto the service and coordinate the installation delivery in line with customer requirements
Accurately enter prescriptions and directions on the Patient Management System
Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription
Organise collections and process sales returns within the allocated timeframes
Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner
Maintain patient confidentiality at all times
Report and escalate system inaccuracies to the Patient Services Team Leader
Accurate dispensing – this will include timely reporting of near misses and dispensing errors
Accurate and timely complaint recording into the complaints management system

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance

Fulltime

Customer Service Coordinator (Patient Services)

This role will coordinate the prescription management process, patient stock lev...

Location

United Kingdom , Cheadle

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Dispensing Assistant Qualification or equivalent (minimum of Regulated Qualifications Framework Level 2 as defined in GPhC guidance) or wiliness to complete the course through on the job training
Extensive experience in customer service or patient-centric roles
In-depth experience is using customer relationship management systems
Previous experience of working in a pharmacy/healthcare setting would be advantageous
Successful experience of demonstrating strong administration skills in high volumes
Strong verbal and written communications skills (e.g. professional telephone manner) including with senior stakeholder
Strong conflict resolution skills
High attention to detail
Strong IT proficiency (including Microsoft Office)
Excellent organisational & prioritisation skills in a demanding environment

Job Responsibility

Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries
Activate new patients onto the service and coordinate the installation delivery in line with customer requirements
Accurately enter prescriptions and directions on the Patient Management System
Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription
Organise collections and process sales returns within the allocated timeframes
Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner
Maintain patient confidentiality at all times
Report and escalate system inaccuracies to the Patient Services Team Leader
Accurate dispensing – this will include timely reporting of near misses and dispensing errors
Accurate and timely complaint recording into the complaints management system

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance

Fulltime

Customer Service Coordinator (Patient Services)

This role will coordinate the prescription management process, patient stock lev...

Location

United Kingdom , Cheadle, Stockport

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Dispensing Assistant Qualification or equivalent (minimum of Regulated Qualifications Framework Level 2 as defined in GPhC guidance) or willingness to complete the course through on the job training
Extensive experience in customer service or patient-centric roles
In-depth experience in using customer relationship management systems
Previous experience of working in a pharmacy/healthcare setting would be advantageous
Successful experience of demonstrating strong administration skills in high volumes
Strong verbal and written communications skills (e.g. professional telephone manner) including with senior stakeholders
Strong conflict resolution skills
High attention to detail
Strong IT proficiency (including Microsoft Office)
Excellent organisational & prioritisation skills in a demanding environment

Job Responsibility

Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries
Activate new patients onto the service and coordinate the installation delivery in line with customer requirements
Accurately enter prescriptions and directions on the Patient Management System
Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription
Organise collections and process sales returns within the allocated timeframes
Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner
Maintain patient confidentiality at all times
Report and escalate system inaccuracies to the Patient Services Team Leader
Accurate dispensing – this will include timely reporting of near misses and dispensing errors
Accurate and timely complaint recording into the complaints management system

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance

Fulltime

Quality Coordinator

As a Quality Coordinator, you will play a key role in ensuring that every guest ...

Location

Spain , Tenerife

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Strong attention to detail, analytical thinking, and a passion for excellence
Previous experience in Quality, Guest Experience, Front Office, or operational roles within luxury hospitality or high-standard environments
Ability to work cross-functionally with multiple departments and levels of the organization
Strong communication, influence, and follow-up skills
Proactive, organized, and results-oriented mindset
Fluency in English and Spanish
Valid work permit for Spain

Job Responsibility

Ensuring the correct implementation and compliance with The Ritz-Carlton Gold Standards across all areas of the resort
Coordinating and following up on internal and external quality audits, as well as action plans derived from them
Analyzing guest feedback (GSS, Qualtrics, internal and external surveys) to identify opportunities for continuous improvement
Leading quality and operational excellence initiatives in collaboration with all departments
Monitoring and following up on guest incidents and complaints, ensuring resolutions aligned with brand standards
Preparing quality reports, KPIs, and performance summaries for senior leadership
Supporting ongoing training of teams in service standards, quality culture, and guest experience
Ensuring proper documentation and updates of quality-related standard operating procedures
Actively participating in special projects focused on innovation, service consistency, and guest satisfaction

What we offer

Competitive salary above market and flexible compensation
Explore Rate benefits at more than 9,500 Marriott hotels worldwide, extended to family members, partners, and parents
20% discount on Food & Beverage across all our hotels and 50% discount on the resort’s own culinary offerings
Up to 75% discount on flights for Tenerife residents to mainland Spain
Corporate benefits with multiple leisure and travel discounts
Special birthday gift
Complimentary guest stay at our resort after one year of service
13th and 14th salary payments
Continuous training through our corporate university
Career development and growth opportunities within an international company

Fulltime

Duty Manager

Duty Manager plays a key leadership role in the day-to-day operations of the hot...

Location

Indonesia , Jakarta

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Diploma or Bachelor’s Degree in Hospitality Management or related field
Minimum 2–3 years of experience in Front Office or Guest Services roles, preferably with supervisory or managerial responsibilities
Previous experience as a Duty Manager or Team Leader in an international hotel is a strong advantage
Strong leadership and decision-making abilities
Excellent interpersonal and communication skills (verbal & written in English and [local language])
Calm and professional under pressure, with strong conflict-resolution skills
Solid understanding of hotel operations, PMS systems (e.g., Opera), and service standards
Flexible and able to work shifts, weekends, and holidays as needed
High level of integrity, responsibility, and attention to detail
Customer-focused with a proactive approach to guest satisfaction

Job Responsibility

Act as the Manager on Duty and oversee hotel operations during shifts
Handle and resolve guest complaints and feedback in a professional and timely manner
Coordinate with Front Office, Housekeeping, Engineering, F&B, and Security to ensure seamless operations
Ensure guest satisfaction and provide personalized service in line with hotel standards
Monitor room availability, overbooking, and ensure smooth check-in/check-out processes
Support emergency procedures and uphold safety and security protocols
Supervise front-line colleagues and provide guidance as needed
Review daily reports, handovers, and ensure proper documentation of incidents
Maintain a strong presence in public areas, assisting guests and supporting staff
Report any major incidents or service challenges to senior management

What we offer

Opportunity to be part of a leading international hospitality brand
Career growth and development within Accor Hotels
Dynamic and supportive work environment

Fulltime

Duty Manager

Duty Manager plays a key leadership role in the day-to-day operations of the hot...

Location

Indonesia , Jakarta

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Diploma or Bachelor’s Degree in Hospitality Management or related field
Minimum 2–3 years of experience in Front Office or Guest Services roles, preferably with supervisory or managerial responsibilities
Previous experience as a Duty Manager or Team Leader in an international hotel is a strong advantage
Strong leadership and decision-making abilities
Excellent interpersonal and communication skills (verbal & written in English and [local language])
Calm and professional under pressure, with strong conflict-resolution skills
Solid understanding of hotel operations, PMS systems (e.g., Opera), and service standards
Flexible and able to work shifts, weekends, and holidays as needed
High level of integrity, responsibility, and attention to detail
Customer-focused with a proactive approach to guest satisfaction

Job Responsibility

Act as the Manager on Duty and oversee hotel operations during shifts
Handle and resolve guest complaints and feedback in a professional and timely manner
Coordinate with Front Office, Housekeeping, Engineering, F&B, and Security to ensure seamless operations
Ensure guest satisfaction and provide personalized service in line with hotel standards
Monitor room availability, overbooking, and ensure smooth check-in/check-out processes
Support emergency procedures and uphold safety and security protocols
Supervise front-line colleagues and provide guidance as needed
Review daily reports, handovers, and ensure proper documentation of incidents
Maintain a strong presence in public areas, assisting guests and supporting staff
Report any major incidents or service challenges to senior management

What we offer

Opportunity to be part of a leading international hospitality brand
Career growth and development within Accor Hotels
Dynamic and supportive work environment

Fulltime

Senior Complaints Resolutions Officer

Vox Consultants

Location:
United Kingdom , West London

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 20, 2026

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