Senior Complaints Resolutions Officer Job at Vox Consultants (West London)

Chief HR Officer / Senior Vice President

The Chief Human Resources Officer / Senior Vice President of the Mandel Leadersh...

Location

United States , Cleveland

Salary:

Not provided

Engage Cleveland

Expiration Date

Until further notice

Requirements

Bachelor's degree in Human Resources, Organizational Development, Business Administration, Social Sciences, or a related field
10+ years of progressive leadership experience in human resources, talent management, leadership development, or organizational development, including senior-level or organization-wide responsibility
Deep knowledge of HR operations, employment law, and best practices across the employee lifecycle
Demonstrated ability to build trust and work effectively with senior professionals, boards, and volunteers
Strong strategic thinking, facilitation, and executive coaching skills
High degree of discretion and professional integrity
ability to manage sensitive and confidential matters, and aptitude to inspire confidence and cooperation
Working knowledge of and/or experience in the Jewish community, and Jewish culture and traditions
Master's degree in Human Resources, Organizational Development, Leadership, Business Administration (MBA), Public Administration (MPA), or related field
Professional certification(s) such as SHRM-SCP, SPHR, and ICF or similar coaching credential

Job Responsibility

Align talent strategy, leadership development, and HR infrastructure with evolving organizational and community priorities
Serve as a trusted advisor to the President and senior management team on organizational design, workforce planning, leadership transitions, and succession planning
Act as the chief advocate and voice for the Federation’s people, leadership development, and organizational culture agenda with senior management and lay leadership
Contribute to Federation-wide vision, strategy, and long-term planning as a member of the senior management team
Champion a culture of belonging, care, accountability, and shared purpose grounded in Jewish values and communal responsibility, and reflected consistently in policies, leadership behaviors, and organizational practices
Lead strategies that strengthen employee engagement, connection, and recognition across departments
Create meaningful opportunities for cross-team collaboration, professional growth, and alignment between mission and daily work
Provide executive oversight of all HR operations across the employee lifecycle, including recruitment, onboarding, development, performance management, compensation, benefits, employee relations, and offboarding
Develop, implement, and regularly review HR policies, procedures, codes of conduct, and the employee handbook to ensure compliance with federal, state, and local employment laws, regulations, and industry standards
Stay current on legislative and regulatory changes affecting employment, benefits, workplace safety, labor relations, and data privacy, ensuring organizational policies and practices are updated accordingly

Fulltime

Senior Retail Customer Service Officer

As our Senior Retail Customer Service Officer, you’ll play an important part in ...

Location

Australia , Armidale

Salary:

73560.00 AUD / Year

Australia Post

Expiration Date

Until further notice

Requirements

Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
Conducting and processing a number of identity services transactions, including Australian Passport Interviews
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
Be fit to lift up to 16kgs of mail regularly and stand for your shift

Job Responsibility

Building rewarding relationships with customers by understanding their needs
Assisting with administrative duties such as stocktaking and record maintenance
Have the ability to develop the skills and expertise of team members having worked in a customer-facing role which required effective and efficient resolution of customer complaints
Assisting with managing back office processes, such as stock inventory functions, conducting outlet balancing and audit functions

What we offer

The salary commences at $73560 + 12% superannuation
We invest in you for the long-term, encouraging growth through development and training
Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
Access to Post Perks and more

Fulltime

Inside Sales Manager

The Inside Sales Manager is responsible for managing expectations and developing...

Location

United States , Richardson

Salary:

Not provided

Associa

Expiration Date

Until further notice

Requirements

Basic understanding of sales principles and customer service practices
Possess a high energy, strong desire to achieve top results with a charismatic and positive 'can-do' attitude over the phone or virtually
Strong communication and presentation skills (phone, interpersonal, written, verbal, etc.)
Ability to successfully multi-task in a fast-paced environment
Self-motivated, proactive, detail oriented and a team player
Knowledge of conflict resolution techniques at an expert level
Creative problem solving in understanding and addressing clients' needs and pain points
Time management and time critical prioritization skills
Bachelor's Degree Preferred
Inside sales experience preferred

Job Responsibility

Responsible for meeting and exceeding annual new business sales targets
Responsible for driving the sales process from start to finish
Develops new relationships and nurture existing relationships through a defined daily number of outbound calls to engage and follow-up with potential and assigned customers via telephone and email, identifying and qualifying new prospective leads
Drives and record business development activities and sales pipeline progression in a CRM (SalesForce.com)
Ensures CRM (SalesForce.com) is updated and current and that all key customer information, leads and target accounts are stored and managed
Qualifies and generates leads through APM (AllPropertyManagement), web searches, search engines, and cold calling prospective and existing customers in assigned areas to seek out and develop new business and product applications to increase market share
Responds timely to inbound leads through various channels
Conducts market research on prospective growth areas, competitive markets and industry trends
Develops business plan to achieve sales goals by identifying, advancing and closing deals, including working with their respective Branch Office to set 'road map' for growth within their market
Executes and educates Branch Office on national and local sales promotions or contests

Fulltime

Project Manager

Principal Accountabilities and Responsibilities (e.g., for Business, Customers a...

Location

India , Bengaluru

Salary:

Not provided

Randstad

Expiration Date

August 02, 2026

Requirements

Expertise of Data Privacy Laws and the ability to provide practical guidance preferably with exposure to DPDPA
Basic understanding of associated legislation which may have impact on the guidance
Knowledge of the Banking products and services offered
Proven ability in Regulatory Complaints handling and investigations
Proven experience in the investigation of and advising on data privacy breaches
Providing practical and cost-effective solutions
Broad Business Awareness
Banking experience (useful/not essential)
Good communication and interpersonal skills
Planning and organizing skills

Job Responsibility

Support the DPDPA Implementation across entities in India
Responsible for analysing, reviewing, and ensuring satisfactory/timely resolution for issues arising from breaches and customer complaints, and is expected to liaise directly with the Regulator's office when necessary
Responsible for identifying those breaches that require escalation within HSBC in the first instance to the Senior Manager, Breaches
Identify/implement procedural changes where relevant
Operate within the statutory timescales for GDPR breach notification, to certify regulatory timescales are met
Consult with Group Legal to determine legal interpretation of laws when required
Responsible for ensuring the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation
Continually reassess the operational risks associated with the role and inherent in the business
Observe and demonstrate observance to internal controls
Observe all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity

Fulltime

Patient Financial Representative Senior - Financial Services

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
3-5 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Responds to all types of account inquiries through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Maintains working knowledge of all functions within the Revenue Cycle
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
Meets or exceeds customer expectations and requirements, and gains customer trust and respect
Compliant with all CHRISTUS Health, payer, and government regulations

Fulltime

Inside Sales Representative

Ignite your career at Builders FirstSource, America’s largest supplier of buildi...

Location

United States , Panama City Beach

Salary:

Not provided

Builders FirstSource

Expiration Date

Until further notice

Requirements

High school diploma or General Education Degree (GED) and six (6) months sales-related experience
or equivalent combination of education and experience
Knowledge of company products, competitor’s products and company standards
Knowledge of company product pricing, discount and estimating formulas and guidelines
Good verbal and written communication skills
Demonstrates strong detail orientation skills
Strong customer service skills
Knowledge of basic sales techniques, concepts and the ability to influence and persuade
Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
Knowledge of and ability to use motorized and non-motorized material handling equipment

Job Responsibility

Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices
Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.)
Enters orders into system and schedules delivery of products
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals
Participates in coordinating and conducting customer workshops
Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution
Assists with store housekeeping, signage, stocking, inventory control, and other related activities
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers
attends periodic safety meetings as required
may recommend changes to improve safety procedures

What we offer

competitive
affordable benefits designed to make life better

Fulltime

Senior Quality Specialist

The main purpose of the job is to confirm proper satisfaction and documentation ...

Location

United States , Solon

Salary:

Not provided

Nestlé Purina

Expiration Date

Until further notice

Requirements

Bachelor's degree
5+ years of inventory experience and/or food safety management experience
Base auditing proficiency established
Strong analytical skills with attention to details
Well-organized, methodical thinker
Self-Motivator who can drive for resolution of problems
Strong and creative problem-solving skills
Able to prioritize and juggle multiple demands
Manages time well
Works well in high-pressure environment

Job Responsibility

Confirm proper satisfaction and documentation of quality release criteria for all assigned materials as specified by the Quality Expert
Un-restrict all batches which fully comply with release criteria in timely manner
Maintain records to support the decision for each batch that is released or moved to blocked status
Resolve discrepancies in documentation of release requirements and batch information, including bad batch receipts at DC’s and warehouses
Support logistics and deployment staff by researching and/or resolving issues with material release to support timely shipment
Run availability report to ensure the good receipt processing time is followed by CoMan
Maintain accurate records of release requirements for each location
Maintain files and records to be easily understood and accessed in the event of a product issue
Accurately resolve inventory synchronization issues related to release and/or block status of materials assigned
Create batches per logistics staff to clear IDOC failures and maintain proper documentation for proof of batch creation

Fulltime

Operational Support Officer

Operational Support Officer - HMCTS (Preston) Our client, a reputable governmen...

Location

United Kingdom , Preston

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong communication skills, with the ability to engage effectively across multiple contact channels
Excellent organisational skills and attention to detail
Ability to follow procedures accurately and handle sensitive information securely
A proactive approach to problem-solving and risk management
Experience in customer service or administrative roles is desirable
Knowledge of health and safety protocols is a plus
Ability to work collaboratively within a team and adapt to changing priorities

Job Responsibility

Prepare for, facilitate, and record all types of hearings, ensuring smooth proceedings
Provide users and stakeholders with information or signpost them to appropriate support via face-to-face, telephone, and written communication
Use HMCTS service scripts and knowledge articles to guide users to relevant services, ensuring clear and specific support
Follow complaints procedures, support users through resolution processes, and update case management systems as needed
Identify risks related to HMCTS buildings, inform the Senior Person on Site, and respond promptly to safety concerns
Process work according to standard operating procedures to meet performance targets and maintain service standards
Handle case files with accurate data entry, secure information management, and compliance with retention policies
Manage jury service tasks, including scheduling, deferrals, and expense processing
Assist with listing and scheduling to optimise judicial time and respond to urgent matters
Provide judicial support such as diary management and administrative assistance

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Senior Complaints Resolutions Officer

Job Description

Job Responsibility

Requirements

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