CrawlJobs Logo

Senior Complaints Investigator

bankofireland.com Logo

Bank of Ireland

Location Icon

Location:
United Kingdom , Belfast

Category Icon
Category:
Banking

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Opportunity to 'make a difference' for our customers through the detailed investigation of complaints received and through the delivery of fair outcomes to our customers in line with internal expectations and regulatory requirements. Drive improvements to customer journeys through the handling of complaints. To work closely with the UK Customer Relations Management Team, acting as deputy for your Team Leader and undertaking various control and oversight roles in addition to the primary activity of complaint management.

Job Responsibility:

  • Detailed investigation of complaints received and delivery of fair outcomes in line with internal expectations and regulatory requirements
  • Drive improvements to customer journeys through the handling of complaints
  • Work closely with the UK Customer Relations Management Team, acting as deputy for your Team Leader and undertaking various control and oversight roles
  • Interrogating system data, reviewing records, assessing evidence and discussing the complaint with the customer
  • Manage complex and high-risk complaints, ensuring fair, timely, and compliant resolutions
  • Be the key decision maker on the outcome of the complaint and any recompense or goodwill that should be offered
  • Relay the outcome to the customer directly via the phone
  • Liaise with and support our Financial Ombudsman Team on complaints
  • Make suggestions on how both the complaint and wider customer experience could be improved

Requirements:

  • Experience within a multi-product Financial Services environment and solid understanding of regulatory frameworks (FCA, DISP, GDPR)
  • Shown ability in handling customer interactions via telephone and written correspondence with professionalism and empathy
  • Active listening, clear verbal articulation, professional telephone manner, and strong letter-writing skills
  • Ability to identify root causes, apply analytical thinking, and deliver fair, proportionate solutions
  • Effective time management, ability to handle multiple tasks, and meticulous record-keeping
  • Experience mentoring team members and supporting workflow management
  • Advanced skills in de-escalating challenging situations and handling emotionally charged conversations
  • Ability to thrive in a high-pressure environment while maintaining professionalism and composure
  • Proficiency in CRM systems and complaint management platforms
  • ability to analyse data for reporting and compliance
What we offer:
  • Work-life balance with an opportunity for flexible working
  • 24 days annual leave
  • Excellent pension contributions
  • 6 months paid maternity leave
  • Innovative fertility and surrogacy policy
  • Working parent supports
  • Employee assistance program
  • WebDoctor
  • Financial wellbeing coaches
  • Support to pursue educational and professional qualifications

Additional Information:

Job Posted:
March 20, 2026

Expiration:
March 28, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Bank of Ireland - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Complaints Investigator

Senior Associate, Quality Complaints

Join Amgen’s Mission of Serving Patients. In this vital role you will own and im...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master’s degree and 4 to 7 years of Quality experience
  • Bachelor’s degree and 5 to 9 years of Quality experience
  • Quality and/or manufacturing experience in biotech, medical device or pharmaceutical industry
  • Bachelor’s Degree in a Science Field
  • Ability to successfully manage workload to timelines
  • Familiarity with basic project management tools
  • Ability to operate in a matrixed or team environment with site, functional, and senior management leadership
  • Experience in driving decision making by using the DAI principles
  • Understanding of quality and industry requirements/expectations of a QMS
  • Understanding of the applicable manufacturing/testing processes (i.e., API, Drug Substance, Drug Product, Packaging, Device manufacturing processes)
Job Responsibility
Job Responsibility
  • Own and implement the end-to-end global complaint process and management system
  • Ensure complaint processes and systems remain fully compliant through the quality operating standards and procedures
  • Translate information from the market to drive continuous improvement
  • Conduct low to medium complexity complaint investigations
  • Determine if complaint investigations require issue for further investigation
  • Evaluate and ensure triaged product complaint records align with applicable procedures
  • Evaluate and own complaint records with basic investigations
  • Ensure quality of complaint records
  • Complete assigned assessments per applicable procedures
  • Apply analytical skills to evaluate sophisticated situations using multiple sources of information
What we offer
What we offer
  • Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
Read More
Arrow Right

Senior Section Lead, Market Complaint

This is where you make a difference in our patients’ safety. As a member of the ...
Location
Location
India , Ahmedabad
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Monitoring compliance to local and global requirements as defined in the procedures of Market Complaint, Field Action function
  • Ensure market complaint investigations and related activities are completed as per specified timelines in procedures
  • Collaborating with sub-functional and functional leaders across the company for market complaint related investigation
  • Support the Field Actions (Product/Mock Recall) & Corporate Product Hold & related activities
  • Review / Approve the Field Alert Report (FAR) or Quality Defect Report (QDR) assessment & communicate to external stakeholders/partners for regulatory notification (as applicable)
  • Ensure that QMS elements such as Document Change Request (DCR), Change Control Management (CCM) or Non-conformity (NCR) and Corrective and Preventive Action (CAPA) related to function are processed and closed appropriately
  • Conducts market complaint trending including review of investigation reports
  • Monitor that all the function related KPIs & targets are met, as per requirement
  • Facilitates professional development, training, for functional Staff
  • Escalate the non-compliances (if any) observed with the resolution proposals for discussions with the Department of Head
What we offer
What we offer
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer
Read More
Arrow Right

Compliance Officer

Are you a detail-focused and proactive professional passionate about compliance?...
Location
Location
United Kingdom , Burton-On-Trent
Salary
Salary:
31000.00 - 32000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong knowledge of UK data protection laws including GDPR and relevant charity regulations
  • Experience managing complaints and investigations in a regulated environment
  • Excellent organisational skills with ability to manage multiple priorities and deadlines
  • Confident communication skills, able to engage with stakeholders at all levels
  • Proactive approach to identifying risks and implementing practical solutions
  • Ability to work independently and as part of a team in a fast-paced environment
  • High attention to detail and commitment to maintaining accurate records
  • Proficient in Microsoft Office and electronic document management systems
  • Commitment to maintaining confidentiality and handling sensitive information professionally
Job Responsibility
Job Responsibility
  • Manage GDPR compliance, including drafting and reviewing Data Sharing Agreements and leading Data Protection Impact Assessments (DPIAs)
  • Oversee complaint handling processes, ensuring timely investigation, resolution, and reporting in line with regulations
  • Draft, review, and update organisational policies and procedures to reflect current legal requirements and best practices
  • Monitor and audit website and social media content to ensure compliance with legal and brand standards
  • Coordinate compliance training and awareness programmes, promoting data privacy and cyber security
  • Maintain safeguarding, data breach, and complaints registers, liaising with relevant teams to manage risks
  • Prepare regular compliance reports and present findings to senior management
  • Facilitate signing of contracts and legal documents via electronic signature systems
  • Assist in procurement and implementation of GDPR-compliant software and tools
  • Conduct internal compliance reviews and risk assessments
  • Fulltime
Read More
Arrow Right

Compliance Administrator

Are you a detail-focused and proactive professional passionate about compliance?...
Location
Location
United Kingdom , Burton-On-Trent
Salary
Salary:
31000.00 - 32000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong knowledge of UK data protection laws including GDPR and relevant charity regulations
  • Experience managing complaints and investigations in a regulated environment
  • Excellent organisational skills with ability to manage multiple priorities and deadlines
  • Confident communication skills, able to engage with stakeholders at all levels
  • Proactive approach to identifying risks and implementing practical solutions
  • Ability to work independently and as part of a team in a fast-paced environment
  • High attention to detail and commitment to maintaining accurate records
  • Proficient in Microsoft Office and electronic document management systems
  • Commitment to maintaining confidentiality and handling sensitive information professionally
Job Responsibility
Job Responsibility
  • Manage GDPR compliance, including drafting and reviewing Data Sharing Agreements and leading Data Protection Impact Assessments (DPIAs)
  • Oversee complaint handling processes, ensuring timely investigation, resolution, and reporting in line with regulations
  • Draft, review, and update organisational policies and procedures to reflect current legal requirements and best practices
  • Monitor and audit website and social media content to ensure compliance with legal and brand standards
  • Coordinate compliance training and awareness programmes, promoting data privacy and cyber security
  • Maintain safeguarding, data breach, and complaints registers, liaising with relevant teams to manage risks
  • Prepare regular compliance reports and present findings to senior management
  • Facilitate signing of contracts and legal documents via electronic signature systems
  • Assist in procurement and implementation of GDPR-compliant software and tools
  • Conduct internal compliance reviews and risk assessments
  • Fulltime
Read More
Arrow Right

Compliance Administrator

Are you a detail-focused and proactive professional passionate about compliance?...
Location
Location
United Kingdom , Derby
Salary
Salary:
31000.00 - 32000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong knowledge of UK data protection laws including GDPR and relevant charity regulations
  • Experience managing complaints and investigations in a regulated environment
  • Excellent organisational skills with ability to manage multiple priorities and deadlines
  • Confident communication skills, able to engage with stakeholders at all levels
  • Proactive approach to identifying risks and implementing practical solutions
  • Ability to work independently and as part of a team in a fast-paced environment
  • High attention to detail and commitment to maintaining accurate records
  • Proficient in Microsoft Office and electronic document management systems
  • Commitment to maintaining confidentiality and handling sensitive information professionally
Job Responsibility
Job Responsibility
  • Manage GDPR compliance, including drafting and reviewing Data Sharing Agreements and leading Data Protection Impact Assessments (DPIAs)
  • Oversee complaint handling processes, ensuring timely investigation, resolution, and reporting in line with regulations
  • Draft, review, and update organisational policies and procedures to reflect current legal requirements and best practices
  • Monitor and audit website and social media content to ensure compliance with legal and brand standards
  • Coordinate compliance training and awareness programmes, promoting data privacy and cyber security
  • Maintain safeguarding, data breach, and complaints registers, liaising with relevant teams to manage risks
  • Prepare regular compliance reports and present findings to senior management
  • Facilitate signing of contracts and legal documents via electronic signature systems
  • Assist in procurement and implementation of GDPR-compliant software and tools
  • Conduct internal compliance reviews and risk assessments
  • Fulltime
Read More
Arrow Right

Compliance Administrator

Compliance Administrator role ensuring the organization meets all legal, regulat...
Location
Location
United Kingdom , Burton-On-Trent
Salary
Salary:
31000.00 - 32000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong knowledge of UK data protection laws including GDPR and relevant charity regulations
  • Experience managing complaints and investigations in a regulated environment
  • Excellent organisational skills with ability to manage multiple priorities and deadlines
  • Confident communication skills, able to engage with stakeholders at all levels
  • Proactive approach to identifying risks and implementing practical solutions
  • Ability to work independently and as part of a team in a fast-paced environment
  • High attention to detail and commitment to maintaining accurate records
  • Proficient in Microsoft Office and electronic document management systems
  • Commitment to maintaining confidentiality and handling sensitive information professionally
Job Responsibility
Job Responsibility
  • Manage GDPR compliance, including drafting and reviewing Data Sharing Agreements and leading Data Protection Impact Assessments (DPIAs)
  • Oversee complaint handling processes, ensuring timely investigation, resolution, and reporting in line with regulations
  • Draft, review, and update organisational policies and procedures to reflect current legal requirements and best practices
  • Monitor and audit website and social media content to ensure compliance with legal and brand standards
  • Coordinate compliance training and awareness programmes, promoting data privacy and cyber security
  • Maintain safeguarding, data breach, and complaints registers, liaising with relevant teams to manage risks
  • Prepare regular compliance reports and present findings to senior management
  • Facilitate signing of contracts and legal documents via electronic signature systems
  • Assist in procurement and implementation of GDPR-compliant software and tools
  • Conduct internal compliance reviews and risk assessments
  • Fulltime
Read More
Arrow Right

Compliance Administrator

Compliance Administrator role ensuring the charity meets all legal, regulatory, ...
Location
Location
United Kingdom , Derby
Salary
Salary:
31000.00 - 32000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong knowledge of UK data protection laws including GDPR and relevant charity regulations
  • Experience managing complaints and investigations in a regulated environment
  • Excellent organisational skills with ability to manage multiple priorities and deadlines
  • Confident communication skills, able to engage with stakeholders at all levels
  • Proactive approach to identifying risks and implementing practical solutions
  • Ability to work independently and as part of a team in a fast-paced environment
  • High attention to detail and commitment to maintaining accurate records
  • Proficient in Microsoft Office and electronic document management systems
  • Commitment to maintaining confidentiality and handling sensitive information professionally
Job Responsibility
Job Responsibility
  • Manage GDPR compliance, including drafting and reviewing Data Sharing Agreements and leading Data Protection Impact Assessments (DPIAs)
  • Oversee complaint handling processes, ensuring timely investigation, resolution, and reporting in line with regulations
  • Draft, review, and update organisational policies and procedures to reflect current legal requirements and best practices
  • Monitor and audit website and social media content to ensure compliance with legal and brand standards
  • Coordinate compliance training and awareness programmes, promoting data privacy and cyber security
  • Maintain safeguarding, data breach, and complaints registers, liaising with relevant teams to manage risks
  • Prepare regular compliance reports and present findings to senior management
  • Facilitate signing of contracts and legal documents via electronic signature systems
  • Assist in procurement and implementation of GDPR-compliant software and tools
  • Conduct internal compliance reviews and risk assessments
  • Fulltime
Read More
Arrow Right

Compliance Administrator

Compliance Administrator role ensuring the charity meets all legal, regulatory, ...
Location
Location
United Kingdom , Burton-On-Trent
Salary
Salary:
31000.00 - 32000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong knowledge of UK data protection laws including GDPR and relevant charity regulations
  • Experience managing complaints and investigations in a regulated environment
  • Excellent organisational skills with ability to manage multiple priorities and deadlines
  • Confident communication skills, able to engage with stakeholders at all levels
  • Proactive approach to identifying risks and implementing practical solutions
  • Ability to work independently and as part of a team in a fast-paced environment
  • High attention to detail and commitment to maintaining accurate records
  • Proficient in Microsoft Office and electronic document management systems
  • Commitment to maintaining confidentiality and handling sensitive information professionally
Job Responsibility
Job Responsibility
  • Manage GDPR compliance, including drafting and reviewing Data Sharing Agreements and leading Data Protection Impact Assessments (DPIAs)
  • Oversee complaint handling processes, ensuring timely investigation, resolution, and reporting in line with regulations
  • Draft, review, and update organisational policies and procedures to reflect current legal requirements and best practices
  • Monitor and audit website and social media content to ensure compliance with legal and brand standards
  • Coordinate compliance training and awareness programmes, promoting data privacy and cyber security
  • Maintain safeguarding, data breach, and complaints registers, liaising with relevant teams to manage risks
  • Prepare regular compliance reports and present findings to senior management
  • Facilitate signing of contracts and legal documents via electronic signature systems
  • Assist in procurement and implementation of GDPR-compliant software and tools
  • Conduct internal compliance reviews and risk assessments
What we offer
What we offer
  • Hybrid work setting
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy