Senior Complaints Coordinator Job at Capital One (Richmond)

Senior Sales Coordinator

Our client is seeking a highly organised and proactive Senior Sales Coordinator ...

Location

United Kingdom , Mitcham

Salary:

28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong understanding of sales coordination and business operations
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Familiarity with CRM systems and sales tracking tools
Knowledge of company structures and business requirements
Punctual, reliable, and committed to delivering high-quality work
Proactive and responsive to both client and team needs
Strong communicator across verbal, written, and digital channels
Creative thinker with a solutions-focused mindset
Works with integrity, professionalism, and a customer-first attitude
Collaborative team player who takes initiative and ownership

Job Responsibility

Manage complex customer inquiries and complaints, ensuring timely resolution
Support the sales team with processing large, custom, or complex orders
Liaise with logistics and operations to ensure smooth delivery of products
Monitor inventory levels and coordinate with supply chain teams
Maintain accurate sales documentation and CRM records
Analyse and improve internal sales processes for greater efficiency
Mentor and train junior sales coordinators to enhance team performance
Collaborate with internal departments to meet customer expectations

Fulltime

Senior Complaints Coordinator

Work From Home - Senior Complaints Coordinator - FDO Escalations - Fraud Account...

Location

United States , Richmond; Las Vegas; Saint Cloud; Lincoln; Wilmington; Chesapeake; Tampa; Plano

Salary:

49774.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent certification
At least 3 years of Customer Service or Call Center experience
At least 1 year of experience using Google Suite or Microsoft Office
At least 1 year of Fraud or Disputes experience

Job Responsibility

Advocate for customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements
Investigate customer concerns, help create and implement process improvements and report trending customer issues
Support other customer service advocates, guide other associates to solve customer concerns and provide in-the-moment feedback

What we offer

Complete benefits program
Personal flexibility
Health, financial and other benefits that support total well-being

Fulltime

Senior Project Leader, R&D

The Senior Project Leader supports the Project Manager in the leadership of the ...

Location

Germany , München

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor level degree or equivalent experience
1-2 years project management experience
2 years of product life cycle experience
Strong attention to detail
Strong leadership potential
Understanding of Good Manufacturing Practices, Good Laboratory Practices and Product Development Process requirements
Experience with scheduling software
Product Development experience
familiarity with Project Management Body of Knowledge (PMBOK)
Advanced presentation and communication skills

Job Responsibility

Assist in tracking team deliverables for project completion
Structuring, planning, and monitoring development projects at the product level
Support project communication by interacting with Project Manager, Project Core Team and extended teams to ensure effective communications and manage expectations
Work within the guidelines of the organization's project office model, standard performance metrics, and regulatory guidelines to support, plan, monitor, control, and implement projects
Coordinate project documentation
Create and maintain project schedules
Assist in tracking and communication of project risks
Maintain project team SharePoint Site
Monitor project budget commitments, including purchasing of supplies and equipment as needed
Supporting specialist departments

What we offer

Professional training opportunities
Fair remuneration with above-average social benefits
Company pension scheme
Share plan for employees
30 days vacation plus special leave
Additional insurance

Fulltime

Command and Control Senior Manager

The C3 Senior Manager is responsible for the day-to-day management and operation...

Location

Canada , Toronto

Salary:

Not provided

Cloud Carib

Expiration Date

Until further notice

Requirements

5 to 10+ years of previous operations experience as a Senior Manager with direct experience in a Data Centre, Cloud Computing, Managed Services, or Hosting environment as associated to ITIL and ITSM practices
Bachelor’s degree in computer science or relevant area or accumulated on the job experience within the IT/Technology Services industry
Demonstrated leadership, communication, and technical writing skills
Advanced skills in a wide array of technologies to ensure operational expertise and technologies that are aligned to the Services offered by the company
Ability to budget, multi-task, prepare reports, and measure results
Must speak and write fluently in the English language

Job Responsibility

The Senior Manager leads the C3 (Command and Control Centre) Service Desk function and is accountable for process mapping between staff and controls in relation to Event Management, Incident Management, and Problem Resolution
The Senior Manager is accountable to guarantee both passive and active monitoring tools are in place and fully functional 24x7x365 to maintain 100% compliance for data capture for any change in any Configuration Item (CI) or Service under management
The Senior Manager is responsible to ensure that monitoring systems and practices are constantly tuned to guarantee Event management is focused on generating and detecting meaningful notifications about the status of the IT infrastructure and Services
The Senior Manager is responsible for generating daily, weekly, monthly, quarterly, and annual compliance reports that Event Management is functioning within a complaint state
where variations occur, clear documentation is present to show remediation timelines and plans for audit purpose
The Senior Manager is accountable and responsible for ensuring end-to-end compliance to established Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for all aspects of the service desk function
The Senior Manager is accountable for planning, management, and operations of all tools, processes, and people involved in the Incident Management process
The Senior Manager is responsible for coordinating all interfaces between Incident Management and other Service Management Processes
The Senior Manager is responsible for generating daily, weekly, monthly, quarterly, and annual compliance reports that Incident Management is achieving greater than the 90th percentile in efficiency, cost, and Client satisfaction
The Senior Manager is accountable and responsible for the end-to-end management, oversight, escalation (technical and management), and communications for all Major Incidents

Fulltime

New

Head of Quality Management – Customer Support

The AKG Group has been a specialist in the field of heat transfer since 1919. Wi...

Location

Germany , Hofgeismar

Salary:

Not provided

AKG Termoteknik Sistemler

Expiration Date

Until further notice

Requirements

Degree in engineering (mechanical engineering, automotive engineering, or similar) and professional experience in an industrial company
Practical experience in complaint management
sound knowledge of quality standards and product liability desirable
Experience in legal assessment of cases and in project management desirable
Strong communication skills and experience dealing with internal and external customers
Social and facilitation skills, team spirit
Good command of English, both written and spoken
Knowledge of SAP (R/3, later S/4HANA)

Job Responsibility

Handling customer complaints across all product areas of the corporate group
Leading and developing a team of five employees in Quality Management – Complaint Management
Understanding and analyzing design and manufacturing processes to identify root causes of field failures and damages
Technical responsibility for analyses related to complaints
Developing solution strategies
Preparing, analyzing, and evaluating data and facts
creating complaint reports
Assessing the legal implications of complaint cases in close coordination with the Legal Department
Developing proposals for corrective and preventive actions, as well as implementing and monitoring these measures
Project management of complex complaint cases with strategic importance (national / international)

What we offer

Long-term prospects
Team spirit that connects
Technology that inspires
Career growth on site
Stability with purpose
Local impact, global reach

Fulltime

Project Specialist 2

The Third Party Management Program Execution provides operational support, proce...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 3 years of working experience in financial services / Banking industry
Preferred 1+ years of direct, relevant experience in third-party risk management or operational risk management
Excellent Communication skills
Bachelor’s degree required
MS Office applications

Job Responsibility

Learn in detail about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third-Party Management requirements along with the seniors
Work with seniors in coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB)
Act as Level 1 Reviewer in the team and understand the nuances of the Third-Party Management process in detail
Participates in team meetings to understand the documentation of all the relevant Third-Party management processes and ensure risks and control points are properly addressed
Ensure all SLAs are met without any delay with high accuracy rate
Assists seniors in data and information reporting on the specified projects and tasks
Verify if third parties’ policies and procedures are complaint to Citi’s policies and procedures
Identify and report gaps if any, to the relevant stakeholders through the various Tools
Contribute for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations

Fulltime

Project Specialist 2

The Third Party Management Program Execution provides operational support, proce...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 3 years of working experience in financial services / Banking industry
Preferred 1+ years of direct, relevant experience in third-party risk management or operational risk management
Excellent Communication skills
Bachelor’s degree required
MS Office applications

Job Responsibility

Learn in detail about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third-Party Management requirements along with the seniors
Work with seniors in coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB)
Act as Level 1 Reviewer in the team and understand the nuances of the Third-Party Management process in detail
Participates in team meetings to understand the documentation of all the relevant Third-Party management processes and ensure risks and control points are properly addressed
Ensure all SLAs are met without any delay with high accuracy rate
Assists seniors in data and information reporting on the specified projects and tasks
Verify if third parties’ policies and procedures are complaint to Citi’s policies and procedures. Identify and report gaps if any, to the relevant stakeholders through the various Tools
Contribute for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations
Initiate process changes in line with new emerging risks and regulatory requirements

What we offer

Global Benefits
We bring the best to our people. We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Fulltime

Project Specialist 2

The Third Party Management Program Execution provides operational support, proce...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 3 years of working experience in financial services / Banking industry
Preferred 1+ years of direct, relevant experience in third-party risk management or operational risk management
Excellent Communication skills
Bachelor’s degree required
MS Office applications

Job Responsibility

Learn in detail about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third-Party Management requirements along with the seniors
Work with seniors in coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB)
Act as Level 1 Reviewer in the team and understand the nuances of the Third-Party Management process in detail
Participates in team meetings to understand the documentation of all the relevant Third-Party management processes and ensure risks and control points are properly addressed
Ensure all SLAs are met without any delay with high accuracy rate
Assists seniors in data and information reporting on the specified projects and tasks
Verify if third parties’ policies and procedures are complaint to Citi’s policies and procedures
Identify and report gaps if any, to the relevant stakeholders through the various Tools
Contribute for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations

Fulltime

Senior Complaints Coordinator

Capital One

Location:
United States , Richmond ▼
Las Vegas
Saint Cloud
Lincoln
Wilmington
Chesapeake
Tampa
Plano

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 25, 2026

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