Senior Complaint Officer Job at Shropshire Council (Shrewsbury)

Senior Corporate Compliance Officer

The Senior Corporate Compliance officer is primarily responsible for overseeing ...

Location

United Kingdom , London

Salary:

550.00 - 650.00 GBP / Hour

Jameson Legal

Expiration Date

Until further notice

Requirements

Comprehensive expertise & knowledge of Compliance domain/specialism
Comprehensive expertise & knowledge of Group Compliance functions good practice, policies & procedures
Comprehensive understanding of relevant laws and regulations, and the ability to interpret and apply them to complex business situations
Experience in a compliance related role focused around leading on governance and regulatory compliance
Excellent communication skills to effectively convey compliance requirements and policies
Ability to utilise compliance related platforms and tools to best manage compliance risk
Financial accounting and reporting knowledge
An understanding of Risk management
International governance and compliance experience
Working understanding of global built environment consultancy and broader construction industry

Job Responsibility

Providing a primary escalation point for all corporate compliance matters
Supporting the firm in its operational objectives, and to meet its obligations and standards globally
Ensuring and maintaining alignment of the firm’s policies & processes with local and global regulatory and legal frameworks
Maintaining the existing global compliance framework, and where required provide structured processes for supporting ethical and compliant behaviour throughout the organisation
Overseeing and managing global corporate compliance operations
Collaborating with relevant stakeholders to maintain regulatory and risk frameworks, controls, policies and procedures to enable effective and transparent decision-making and risk management
Providing direction, advice, and guidance to Senior Management, keeping abreast of regulatory changes and best practice
If required, assisting in resolving any contentious matters arising, including any disputes, complaints or investigations
Providing support to internal governance structures as they relate to Audit and Assurance in the testing for the effectiveness of compliance controls and procedures
Managing whistleblowing matters in line with the relevant local whistleblowing regulations

Fulltime

Senior / Loss Prevention Officer

The role involves patrolling the property, assisting guests with access, monitor...

Location

Hong Kong , Sha Tin

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
ability to patrol property and assist guests with room access
monitor CCTV and alarm systems
conduct hazard inspections
administer first aid/CPR
handle safety concerns and disturbances
complete incident reports
maintain confidentiality of security reports
comply with company policies including safety and appearance standards
ability to stand, sit, or walk for extended periods

Job Responsibility

Patrol all areas of the property
assist guests with room access
monitor CCTV, alarm systems, and fire life safety systems
conduct daily hazard inspections
respond to accidents and provide first aid or CPR if needed
assist during emergency situations
defuse disturbances
complete incident and daily shift reports
ensure confidentiality of security operations
handle property interruptions and complaints

What we offer

Being part of a global team
access to opportunities for growth and development
inclusive and diverse work environment
adherence to equal opportunity principles.

Fulltime

Senior Complaints Resolutions Officer

We are recruiting an experienced Senior Complaints Officer to join a local autho...

Location

United Kingdom , West London

Salary:

32.00 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Proven experience handling complaints within a local authority or public sector setting
Strong knowledge of complaints procedures and performance standards
Experience responding to Members’ Enquiries
Excellent written communication and case management skills
Ability to manage competing priorities in a fast-paced environment

Job Responsibility

Deliver a high-quality complaints, enquiries, and compliments management service
Draft clear, compliant, and timely responses to complaints and Members’ Enquiries
Ensure cases are managed in line with Council policies, procedures, and performance targets
Resolve issues efficiently to prevent escalation to higher complaint stages or external bodies
Identify learning outcomes and contribute to service improvement
Provide line management and supervision to up to two Customer Resolution Officers, subject to operational requirements

Fulltime

Senior Sales Coordinator

Our client is seeking a highly organised and proactive Senior Sales Coordinator ...

Location

United Kingdom , Mitcham

Salary:

28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong understanding of sales coordination and business operations
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Familiarity with CRM systems and sales tracking tools
Knowledge of company structures and business requirements
Punctual, reliable, and committed to delivering high-quality work
Proactive and responsive to both client and team needs
Strong communicator across verbal, written, and digital channels
Creative thinker with a solutions-focused mindset
Works with integrity, professionalism, and a customer-first attitude
Collaborative team player who takes initiative and ownership

Job Responsibility

Manage complex customer inquiries and complaints, ensuring timely resolution
Support the sales team with processing large, custom, or complex orders
Liaise with logistics and operations to ensure smooth delivery of products
Monitor inventory levels and coordinate with supply chain teams
Maintain accurate sales documentation and CRM records
Analyse and improve internal sales processes for greater efficiency
Mentor and train junior sales coordinators to enhance team performance
Collaborate with internal departments to meet customer expectations

Fulltime

Office Manager

Our client is recruiting an Office Manager to join their team on a Temp to Perm ...

Location

United Kingdom , Sittingbourne

Salary:

16.00 - 18.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

experienced Office Manager or Senior Administrator
available immediately with access to own transport
Spanish speaking would be an advantage but is not essential

Job Responsibility

Day to day running of the office
Order and invoice processing
Managing client queries and complaints
Following up on delivery issues
HR - On-boarding, recruitment, inductions
Managing client database

Fulltime

Director – Complaint Oversight Program Office

The Complaint Oversight Program Office (COPO), within second line of defense Glo...

Location

United States , Phoenix; Sandy

Salary:

123000.00 - 215250.00 USD / Year

Amex

Expiration Date

Until further notice

Requirements

Bachelor’s Degree
4-5 years of consumer complaint experience
Working knowledge of US consumer regulations
Working knowledge of American Express products and services
Ability to effectively influence colleagues at all levels
Proficiency in Microsoft Tools

Job Responsibility

Leverage relationships with first line, second line and third line business unit colleagues to ensure Program standards are met
Analyze complaint data received through various AMEX channels, identify potential non-adherence to the complaint policies and program requirements
Ensure timely and accurate monthly compliance complaint reporting to senior leadership
Support the development of the Complaint Oversight Program annual plan
Maintain the AENB and AXP policies and the associated Risk Standards
Maintain the AENB Tier 2 Complaint Management Training
Work closely with the first line of defense Enterprise Complaint Governance team regarding program requirements and updates
Project manage the Project Guardian complaint related tasks and milestones
Assist with complaint-related requests received from the Internal Audit Group (IAG) and external regulators

What we offer

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Case Officer

Office Angels are recruiting for a Case Officer for a regulatory body whose head...

Location

United Kingdom , Manchester

Salary:

16.21 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Excellent verbal and written English (essential)
Previous administration experience in a busy environment (essential)
Experience of using a variety of databases and IT applications, especially Excel, Word, Outlook and Microsoft Teams (essential)
Ability to work at pace and work independently (essential)
Excellent organisational skills (essential)
Ability to follow stringent policies and procedures (essential)
Basic understanding of safeguarding (desirable)
Experience of managing own caseload (desirable)

Job Responsibility

Processing complaints and recommending/deciding on the appropriate course of action
Working with regional teams to progress complaints quickly by liaising with senior team members to ensure work is completed to standard
Providing an excellent service to complainants
Email correspondence
Quality checking yours and others work
Supporting the administrators within the team
Following strict procedures and protocols
Updating the in-house database to ensure your work is recorded currently
Following strict processes and procedures
Managing own caseload of complaints

What we offer

Weekly pay
Hybrid working

Fulltime

Customer Relations Officer – Complaints

Join Barclays as a Customer Relations Officer – Complaints, where you’ll begin b...

Location

United Kingdom , Northampton

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience in customer service (internal or external)
Ability to manage a high volume of customer queries without compromising quality
Excellent communication skills, both written and verbal, with the ability to tailor your message
Solid PC skills, including proficiency in Microsoft Office
Be comfortable in handling customer complaints with professionalism and empathy
Possess strong communication skills, both verbal and written
Work effectively under pressure to meet deadlines while maintaining high service standards
Collaborate with stakeholders to address and resolve issues
Contribute to a team-oriented environment

Job Responsibility

Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner
Collaboration with teams across the bank to align, promote, and integrate customer care initiatives
Management and maintenance of customer records and documentation to ensure accuracy
Participation in training and development initiatives to improve customer skills, knowledge, and services
Identification of industry trends and developments related to customer service to implement best practice in customer care
Execution of escalation requests to the relevant team or senior management as required in a timely manner
Execution of customer service activities through various communication channels including chat, email, and phone

Fulltime

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Senior Complaint Officer

Job Description

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