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The Senior Community Manager is the strategic driver of the tenant experience and placemaking vision for the campus. Acting as the connector between ownership, property management, and the tenant community, you’ll shape how the property feels, functions, and comes alive each day. You’ll bring the building’s community to life — through curated programming, thoughtful partnerships, storytelling, and hospitality moments that make every interaction feel intentional and on-brand.
Job Responsibility:
Design and lead the annual activation strategy
Shape the look, feel, and rhythm of the tenant experience
Develop partnerships with retailers, local organizations, and cultural institutions
Support long-term placemaking initiatives and guide the evolution of shared amenities
Assist leasing teams in highlighting the benefits of the building’s amenities
Oversee the community programming calendar, event budgeting, vendor management, and performance reporting
Mentor and supervise the Community Manager
Lead cross-functional collaboration with Property Management, Engineering, Security, and Retail Operations
Track KPIs and survey feedback
Own the strategy, tone, and cadence of campus-wide communications
Drive app adoption and engagement
Champion Industrious’s hospitality philosophy
Cultivate strong relationships with tenant leads
Oversee onboarding and orientation across the campus
Evolve the role to include amenity strategy, operations, and performance management
Partner with ownership and property management to design operational models
Requirements:
5–7 years of experience in hospitality, placemaking, or tenant experience management
multi-site or campus experience preferred
Strong leadership, communication, and project management skills
Exceptional attention to detail and an intuitive sense for how places make people feel
Ability to balance creative vision with operational discipline and financial accountability
Proficiency in digital engagement tools and event management platforms
Nice to have:
multi-site or campus experience preferred
What we offer:
performance-related bonus pay up to 10% of base salary
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