Senior Community Engagement Manager

• Act as the primary bridge between the local Airbnb team and the Host Community, coordinating and prioritizing cross functional activities that entail community action across the territory
• Lead Community growth, engagement and impact projects and initiatives from planning to delivery
• Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution
• Collaborate across functions to drive meaningful impact within Airbnb and its Host Community
• Coordinate the activities of 2 team members on an interim basis
• Develop and test new methods for growing our host communities across Italy
• Identify new approaches to recruit, onboard and manage new community leaders
• Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation
• Support global Community Engagement Programming and evolve for local language and needs
• Organize and lead effective Community events, both online and in-person
• Develop, execute and scale in-market pilots that leverage Community programs to better support Hosts
• Develop resources, engaging and high impact communications, and training materials for cross functional business partners
• Work with relevant regional stakeholders to help them leverage and collaborate with the Host Community
• Influence regional prioritization, process improvement, and program feedback
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all Host Community information relating to local needs, trends and market dynamics

• 8+ years of experience in Community Management or Consulting, Strategy, Innovation, Operations, Project Management
• Strong strategic project management skills with experience leading programs and processes
• Ability to approach Community through a strategic business lens and align Community goals with business goals
• Entrepreneurial, solution oriented, growth mindset
• Highly autonomous and self-driven
• Strong verbal communication and interpersonal skills
• Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
• Passion for Airbnb, our Hosts, and the mission of the company
• Fluent in Italian and English. Excellent written and oral communication skills
• Based in Milan (strong preference)

being an Airbnb host is a plus