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Senior Community Engagement Manager

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Airbnb

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Location:
Thailand, Bangkok

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Airbnb team is looking for a Senior Community Engagement Manager to build and lead our Host Community strategy in Southeast Asia. You will regionally implement and iterate on Community programs that engage Hosts at scale, such as the Host Clubs program and Host events, while also innovating and testing new methods that can influence and strengthen the global community strategy.

Job Responsibility:

  • Act as the primary bridge between the local Airbnb team and the Host Community, coordinating and prioritizing cross functional activities that entail community action across the territory
  • Lead Community growth, engagement and impact projects and initiatives from planning to delivery
  • Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution
  • Recruit, onboard, and manage new Community Leaders and launch Host Clubs
  • Growing Host representation in Host Clubs
  • Testing new methods for connecting Hosts across SEA
  • Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation
  • Serve as the primary POC and coach for local Community Leaders: advising and coaching them, while also remediating and replacing inactive Leaders
  • Support global Community Engagement Programming and evolve for local language and needs
  • Educate Community Leaders on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders
  • Organize and lead effective Community events, both online and in-person
  • Support the development, execution and scale of in-market pilots that leverage Community programs to better support Hosts, driving Host success and accelerating business goals
  • Develop resources, engaging and high impact communications, and training materials for cross functional business partners
  • Work with relevant regional stakeholders to help them leverage and collaborate with the Host Community and help them identify and test new opportunities to do so
  • Influence regional prioritization, process improvement, and program feedback
  • Develop deep knowledge of your assigned geographic markets and become the go-to source for all Host Community information relating to local needs, trends and market dynamics for internal and external partners
  • Act as a go to for Community team with regards to local insights and feedback

Requirements:

  • 8+ years of experience in Community Management - particularly in Community Building, Consulting, Strategy, Innovation, or Operations
  • Previous experience scaling communities while maintaining high engagement
  • Strong strategic project management skills with experience leading programs and processes
  • Ability to approach Community through a strategic business lens and align Community goals with business goals
  • Entrepreneurial, solution oriented, growth mindset
  • Highly autonomous and self-driven
  • Strong verbal communication and interpersonal skills
  • Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
  • Passion for Airbnb, our Hosts, and the mission of the company

Additional Information:

Job Posted:
December 16, 2025

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