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Senior Communications & Marketing Officer

saffronhousing.co.uk Logo

Saffron Housing Trust

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Location:
United Kingdom , Long Stratton, Norwich, Norfolk

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Category:
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Contract Type:
Employment contract

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Salary:

39000.00 GBP / Year
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Job Description:

We have an exciting opportunity for a Senior Communications & Marketing Officer to support the development and delivery of the organisation’s Communications Strategy by producing high-quality, audience-focused communications across multiple channels that engage colleagues and key stakeholders and contribute to the delivery of the Inspiring Saffron Strategy.

Job Responsibility:

  • Contribute to the development and support the delivery of the organisation’s Communications Strategy through effective multi-channel communications activity aligned to organisational priorities
  • Lead the application and development of Saffron’s brand and tone of voice, ensuring consistent use across all communications
  • Manage and maintain the Saffron website, working with internal stakeholders and external suppliers to ensure content is accurate, accessible, up to date, and compliant with legal and regulatory requirements
  • Deliver communications across internal and external channels including Viva Engage, MS Teams, X, Facebook, LinkedIn, and Instagram, supporting engagement and understanding
  • Lead engagement activity for key organisational initiatives, including surveys, workshops, and focus groups, working with subject matter experts to support their objectives through effective communication
  • Produce high-quality written, digital, and creative content including graphics, posters, and short-form video, using in-house tools and managing third-party suppliers where required, to include the CEO podcast
  • Lead communications and engagement activity for internal events, including colleague events, conferences, and development launches

Requirements:

  • Educated to A-Level or equivalent professional experience
  • Working in a marketing and communications role, with responsibility for delivering effective multi-channel communications
  • Working in the housing sector or a similarly complex, regulated environment
  • Developing and delivering content across a range of channels, platforms, and software to meet different audience needs
  • Contributing to the development of communications strategy and translating strategic priorities into practical communications plans and activity
  • Managing communications activity involving a broad range of internal and external stakeholders with differing needs and expectations
  • Producing digital and creative content, including use of design, photo, and video editing tools including Adobe
  • Ability to operate with confidence and credibility, demonstrating sound professional judgement and an understanding of reputational risk
  • Excellent written communication skills, with the ability to write in a range of styles and tailor messaging to different audiences in line with an agreed tone of voice
  • Strong verbal communication skills, with the ability to communicate effectively with a wide range of audiences
  • Strong digital and social media capability, with an understanding of how different platforms are used to support engagement and organisational objectives
  • Ability to plan, prioritise, and manage multiple projects and deadlines
  • Ability to identify and manage communications risks and escalate where appropriate
  • Good IT skills, including Microsoft Word, Excel, Outlook, and MS Teams
  • Well organised and methodical, with strong attention to detail
  • Able to work effectively both independently and collaboratively as part of a team
  • Professional, discreet, and trustworthy, with a clear understanding of confidentiality and data protection requirements
  • Creative and solutions-focused approach to problem solving
  • Confidence to challenge constructively and suggest improvements where appropriate

Nice to have:

  • Relevant qualification in communications, marketing, journalism, or a related discipline, or equivalent professional experience
  • Evidence of continued professional development in communications, digital engagement, or related areas
  • Managing communications budgets or delegated spend, including planning, monitoring, and value-for-money decision making
  • Supporting internal communications and colleague engagement activity such as surveys, workshops, or focus groups
  • Using insight, data, or evaluation to improve communications effectiveness
What we offer:
  • Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
  • Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
  • Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
  • Aviva Pension Scheme
  • Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
  • Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion]
  • Cycle to work, and Tusker Car Scheme

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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