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Senior Associate, Senior Communications Associate (Work From Home). Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! Our Change Management & Communications Team supports the people who support our customers. You will use your communications expertise to inform, support, provide resources and drive engagement.
Job Responsibility
Ownership of strategic projects within the department and involving business stakeholders/customers
Acting as content subject matter expert and leader within the department
Writing, editing and optimizing performance support content
Working with management team to develop strategic direction of the team
Identifying solutions for process and content weaknesses
Requirements
High School Diploma, GED, or equivalent certification
At least 2 years of communications, marketing, or technical writing experience
Secure home office environment free from background noise and distractions
Reliable private internet connection not supplied via cellular data or hotspot
Private network that is password protected
Internet service provided by Cable or Fiber Internet Service Providers (ISP)
Maintain a minimum of 100 Mbps download / 10 Mbps upload speed
Must live within 100 mile radius of one of the specified zip codes (excluding CA)
Ability to manage multiple projects simultaneously
Ability to build relationships with various stakeholders and partners
Ability to work collaboratively in a fast-paced environment
Ability to adapt and flex to changing priorities
Ability to learn quickly and translate complex concepts
Ability to work both independently and as part of a team
Excellent written, verbal and visual communication skills
Excellent organizational skills and attention to detail
Strong technical and creative writing skills
Ability to adapt and optimize content for specific channels, audiences and purposes
Nice to have
Bachelor's Degree
3+ years of communications, marketing, or technical writing experience
What we offer
Performance based incentive compensation
Comprehensive health, financial and other benefits