Senior Commercial Property Claims Handler Job at Direct Line Group (Glasgow)

Senior Commercial Property Claims Handler

As a Senior Commercial Property Claims Handler, you'll be responsible for handli...

Location

United Kingdom , Glasgow

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Strong commercial insurance background
Confident in recognising and investigating potential fraud indicators
Solid understanding of core insurance principles, policy coverage and industry practices
Excellent stakeholder management skills, with the ability to build effective relationships
Experience coaching, supporting or mentoring colleagues to develop their capability

Job Responsibility

Triage new large and technical property claims
Manage end-to-end handling of retained technical claims
Spot and escalate potential fraudulent activity
Investigate claims, negotiate indemnity and liability, and identify recovery opportunities
Help shape and improve our overall claims handling strategy
Support technical development through case clinics, audits, and sharing legal/technical updates
Maintain strong control of indemnity spend and accurate reserving
Manage customer and third-party expectations throughout the claim lifecycle
Meet all regulatory timescales and compliance requirements
Act as a technical mentor and referral point for colleagues

What we offer

9% employer contributed pension
Annual company bonus of up to 10%
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years

Fulltime

Senior Commercial Claims Handler

An opportunity has arisen for an experienced cross-class Commercial Claims Handl...

Location

United Kingdom , Stoke-on-Trent

Salary:

40000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proven experience in cross-class commercial claims handling
Strong commitment to delivering excellent customer service
Client-facing claims experience within a broker environment is desirable
Progress towards, or completion of, CII qualifications is advantageous
Experience using claims or broking systems such as Acturis is beneficial
Excellent communication, negotiation, and interpersonal skills
Ability to work proactively using initiative and sound judgement
Strong organisational skills with the ability to manage workload under pressure while maintaining high attention to detail
Confidence supporting and mentoring colleagues

Job Responsibility

Manage a caseload of cross-class commercial claims, ensuring clients receive a proactive, professional, and empathetic service throughout the claims lifecycle
Handle claims across areas such as haulage, motor trade, liability, and property
Liaise with clients, insurers, loss adjusters, and solicitors to progress claims and challenge outcomes where necessary to achieve fair settlements
Prepare claims analysis reports and support client meetings, both virtually and face to face
Act as a technical referral point for colleagues and contribute to the training, mentoring, and development of less experienced team members

What we offer

26 days’ annual leave plus bank holidays
Support for professional qualifications and ongoing training
Contributory pension scheme
Access to 24-hour physical and mental wellbeing support
One paid volunteering day per year

Fulltime

Property and Motor Senior Claims Handler

On behalf of our client, a leading insurer, we are seeking a skilled Property an...

Location

United Kingdom , London

Salary:

50000.00 - 60000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum 5 years in a claims-handling role
Strong expertise in property claims
motor and liability experience is a plus
Proven track record in managing complex claims to successful resolution
Familiarity with relevant insurance regulations and best practices
Strong communication and stakeholder management skills
Detail-oriented with solid organisational and documentation abilities
Commercial awareness and sound negotiation skills
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Self-motivated, accountable, and able to work both independently and as part of a team

Job Responsibility

Manage end-to-end claims, from notification to settlement
Set up claim files and gather all necessary documentation
Appoint and liaise with external experts (e.g.loss adjusters, engineers, solicitors)
Handle broker, policyholder, and third-party queries professionally
Maintain regular communication with stakeholders and negotiate fair settlements
Support the Departmental Manager on high-impact claims
Ensure accurate record-keeping within the internal claims system
Participate in internal/external meetings and represent the company when required
Assist other teams as necessary and act in the company’s best interest
Triage new claims and take appropriate early action

Fulltime

Senior Claims Handler

An established Specialty Casualty & Property Claims team is seeking an experienc...

Location

United Kingdom , London or Chelmsford

Salary:

70000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proven experience handling Casualty claims within the London Market
Strong background in insurance with a specialist claims handling focus
Cert CII or Dip CII qualification desirable (or working towards)
Educated to GCSE level or equivalent
Excellent communication and stakeholder management skills
Highly organised, analytical, and client-focused
Able to identify potential risks and escalate appropriately, following internal processes
Eligible to work in the UK

Job Responsibility

Manage Property & Casualty claims from start to settlement, ensuring timely and effective resolution
Advise and regularly update clients on claim progress, key developments, and next steps
Liaise with insurers, brokers, solicitors, and other advisors throughout the claims process
Provide clear, technically sound advice to clients at every stage of the claim
Balance client expectations with empathy, professionalism, and commercial awareness
Maintain accurate claims records and ensure systems are fully up to date
Produce claims data and statistics in line with agreed service level agreements
Continually develop and maintain technical knowledge of insurance, legislation, and market practice

What we offer

A supportive, collaborative team culture
Clear and achievable career progression pathways
Ongoing professional development and training opportunities
The chance to work on high-quality, complex claims with respected clients

Fulltime

Insurance Claims Handler

Brook Street Recruitment is working with our Belfast client who is currently rec...

Location

United Kingdom , County Antrim

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Experience of insurance claims handling
A general working knowledge of the relevant classes of Commercial Insurance business
Competent in Microsoft Office

Job Responsibility

Negotiate Commercial Insurance Claims - motor, property, liability
Meet the agreed standards of service, volumes and performance levels, in line with KPIs
Efficient processing of claims
Provide input and advice to clients on claims progress, manage expectations and support their needs
Escalate claims to Account Executives and/or Senior Management in accordance with agreed referral triggers
Identify policy issues around policy cover and application and escalate issues as required, including potential Business E&O`s
Set up first advice and managing subsequent interactions with clients and insurers
Assist with the audit of client`s claims statistics and provision of summary reports and Analysis

Fulltime

Insurance Claims Handler

Brook Street Recruitment is working with our Belfast client who is currently rec...

Location

United Kingdom , Belfast

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Experience of insurance claims handling
A general working knowledge of the relevant classes of Commercial Insurance business
Competent in Microsoft Office

Job Responsibility

Negotiate Commercial Insurance Claims - motor, property, liability
Meet the agreed standards of service, volumes and performance levels, in line with KPIs
Efficient processing of claims
Provide input and advice to clients on claims progress, manage expectations and support their needs
Escalate claims to Account Executives and/or Senior Management in accordance with agreed referral triggers
Identify policy issues around policy cover and application and escalate issues as required, including potential Business E&O`s
Set up first advice and managing subsequent interactions with clients and insurers
Assist with the audit of client`s claims statistics and provision of summary reports and Analysis

Fulltime

New

Principal Technical & Complex Claims Leader

Are you looking for a new challenge? Fancy helping us shape the future of motor ...

Location

United Kingdom , Manchester

Salary:

Not provided

Prima

Expiration Date

Until further notice

Requirements

Senior Leadership: 10+ years of senior leadership experience within the UK Motor Insurance market, either at a large UK insurer, MGA, or InsurTech
Transformation Experience: Demonstrated experience of leading major claims transformation activity, with a proven track record of designing, scaling and/or restructuring Complex Claims functions
Financial Acumen: Deep expertise in managing multi-million pound Complex Claims portfolios
proven ability to set reserving philosophies, establish appropriate authority limits, and manage the financial levers that drive Loss Ratio performance
Subject Matter Expertise: Advanced knowledge of all areas of Complex Claims, including Large Loss, Complex Bodily Injury, Credit Hire indemnity strategy, Case Law, Litigation Management
Entrepreneurial Approach: Demonstrably "can-do" mindset
able to effectively operate within a fast-paced MGA environment
Tech-forward Mindset: Strong strategic grasp of how advanced technology (including AI, Machine Learning, and Advanced Data Science) can be used to disrupt and reinvent traditional claims handling processes for the better
People Leadership / Gravitas: Proven ability to lead and inspire a team of ambitious Domain Managers, and Technical Claims Specialists
Cross-functional Influence: Highly adept at working transversally across different functional areas to drive collaboration and ensure effective progress

Job Responsibility

Functional Design & Build: Work with the Head of Claims UK to design, direct, and execute the internalisation strategy for Technical & Complex Claims
lead the transformation agenda across the Technical & Complex Claims set of domains as we internalise
Build and lead a capable team of high-calibre Technical Claims Specialists across High-Value Claims, Large Loss, Complex Bodily Injury, and Third-Party Property Damage / Credit Hire
As we internalise and scale the overall functions, this role will lead a team of Managers responsible for each of these individuals domains of in-function expertise
Establish strong processes across Technical Claims to ensure case strategies are effective, proactive, and focused on commercially-aware settlement
Technical Claims Leadership: Act as the ultimate point of authority on Technical Claims topics, providing evidence-based advice and recommendations on case strategies, technical referrals, and other areas of relevant subject matter expertise
Hold joint accountability (with the Head of Claims UK) for financial performance of the Complex & Technical Claims portfolio
define and embed our reserving philosophy, proactively manage indemnity spend, minimise leakage, and directly influence the firm’s Loss Ratio performance
Complex Claims / Referrals Management: Act as a senior point of escalation for Claims exceeding individual specialist handlers’ authority limits
ensure that key case decisions are effective, facts-based, and well-considered

What we offer

Private healthcare
Gym discounts
Wellbeing programs
Mental health support

Fulltime

Commercial Account Executive

Lawes are excited to be working with a highly regarded, independent brokerage in...

Location

United Kingdom , London

Salary:

50000.00 - 55000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum 2 years’ experience in Professional Indemnity insurance
Strong knowledge of commercial insurance products, including PI, Property, Liability, and Financial Lines
Previous experience handling Mid-Market or Corporate clients (ideally £10m+ turnover)
Proficiency in Acturis, including reporting and dashboards

Job Responsibility

Manage and retain an existing portfolio of clients across diverse industries
Identify, develop, and convert new business opportunities
Provide strategic renewal advice and secure competitive terms
Support Account Handlers and collaborate with senior stakeholders across the business
Deliver a high standard of service and advice in line with regulatory and internal standards
Assist with claims and adjustments as needed, ensuring client satisfaction throughout
Identify cross-sell opportunities across broader insurance solutions

What we offer

Engage in CPD and training programmes, including CII exam support

Fulltime

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Senior Commercial Property Claims Handler

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