Senior Commercial Property Claims Handler Job at Direct Line Group (Manchester)

Senior Commercial Property Claims Handler

As a Senior Commercial Property Claims Handler, you'll be responsible for handli...

Location

United Kingdom , Glasgow

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Strong commercial insurance background
Confident in recognising and investigating potential fraud indicators
Solid understanding of core insurance principles, policy coverage and industry practices
Excellent stakeholder management skills, with the ability to build effective relationships
Experience coaching, supporting or mentoring colleagues to develop their capability

Job Responsibility

Triage new large and technical property claims
Manage end-to-end handling of retained technical claims
Spot and escalate potential fraudulent activity
Investigate claims, negotiate indemnity and liability, and identify recovery opportunities
Help shape and improve our overall claims handling strategy
Support technical development through case clinics, audits, and sharing legal/technical updates
Maintain strong control of indemnity spend and accurate reserving
Manage customer and third-party expectations throughout the claim lifecycle
Meet all regulatory timescales and compliance requirements
Act as a technical mentor and referral point for colleagues

What we offer

9% employer contributed pension
Annual company bonus of up to 10%
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years

Fulltime

Property and Motor Senior Claims Handler

On behalf of our client, a leading insurer, we are seeking a skilled Property an...

Location

United Kingdom , London

Salary:

50000.00 - 60000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum 5 years in a claims-handling role
Strong expertise in property claims
motor and liability experience is a plus
Proven track record in managing complex claims to successful resolution
Familiarity with relevant insurance regulations and best practices
Strong communication and stakeholder management skills
Detail-oriented with solid organisational and documentation abilities
Commercial awareness and sound negotiation skills
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Self-motivated, accountable, and able to work both independently and as part of a team

Job Responsibility

Manage end-to-end claims, from notification to settlement
Set up claim files and gather all necessary documentation
Appoint and liaise with external experts (e.g.loss adjusters, engineers, solicitors)
Handle broker, policyholder, and third-party queries professionally
Maintain regular communication with stakeholders and negotiate fair settlements
Support the Departmental Manager on high-impact claims
Ensure accurate record-keeping within the internal claims system
Participate in internal/external meetings and represent the company when required
Assist other teams as necessary and act in the company’s best interest
Triage new claims and take appropriate early action

Fulltime

Senior Claims Handler – Broker Office

Are you a senior claims handler with experience of handling commercial property ...

Location

United Kingdom , Glasgow

Salary:

35000.00 - 39000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

An experienced claims handler, confident handling property and liability claims
Highly organised with the ability to prioritise work efficiently to Service Level Agreements whilst ensuring high attention to detail
Broad Experience of Property (Commercial and Domestic
Employer’s Liability and Public Liability claims is essential
Motor experience is preferred but not essential
Cert CII/CILA (or is prepared to work towards this qualification)
Proficient in Microsoft products (namely Word, Excel and PowerPoint)
Proficient in Acturis Broker Platform (or is quick to adapt to new claims systems)
Strong communication (verbal and written) and relationship-building skills
Customer care experience

Job Responsibility

Efficiently handle all claims allocated to you and be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients, insurers, claimants, policyholders, brokers and other experts
Refer claims that fall outside of personal authority levels to your line manager
Gather and process information, as directed, to support the effective assessment of more complex cases
Assist in the training of new or inexperienced staff in the use of company systems and processes
To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring that this is recorded in line with Training & Competency requirements
To always conduct the business of the company courteously and efficiently
The job holder will, at various times act for the insured and the insurer

What we offer

Holiday entitlement of 26 days plus bank holidays
Opportunity to progress your career
Gain CII or ACII qualifications to boost your knowledge and career prospects
Pensions scheme for when you feel it’s time to retire
24-hour support for physical and mental wellbeing
1 days paid volunteering day to give back to our communities
Achievement awards
Hybrid working
Modern office, close to public transport links in Glasgow city centre

Fulltime

Commercial Account Handler

Our client is a well-established & ambitious independent broker who is looking f...

Location

United Kingdom , Croydon

Salary:

30000.00 - 40000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Helping the senior management team identify opportunities to grow the book through offering relevant cross sales and referral leads
Provide support to account managers demonstrate professionalism and Integrate with the existing handlers, to provide help and support
Renewals will be provided along with new business leads & be a point of referral within the team
Responsible for growing our commercial clients through arranging renewal of policies for existing clients & assisting with mid term adjustments
Organise daily work to ensure compliance is met at all times
Must be a strong self-starter with a proven ability to manage your workload and work as part of a close-knit team
Dealing with a wide variety of businesses, and policy types from commercial combined, package policies, retail, office, working from home, surgeries, property owners, commercial vehicle, motor trade, fleet, management liability, contractors, events and more
Liaise with Underwriters to help secure the retention of clients
Claims Management
Identify new markets, schemes and other opportunities to help grow the Business

Job Responsibility

Helping the senior management team identify opportunities to grow the book through offering relevant cross sales and referral leads
Provide support to account managers demonstrate professionalism and Integrate with the existing handlers, to provide help and support
Renewals will be provided along with new business leads & be a point of referral within the team
Responsible for growing our commercial clients through arranging renewal of policies for existing clients & assisting with mid term adjustments
Organise daily work to ensure compliance is met at all times
Must be a strong self-starter with a proven ability to manage your workload and work as part of a close-knit team
Dealing with a wide variety of businesses, and policy types from commercial combined, package policies, retail, office, working from home, surgeries, property owners, commercial vehicle, motor trade, fleet, management liability, contractors, events and more
Liaise with Underwriters to help secure the retention of clients
Claims Management
Identify new markets, schemes and other opportunities to help grow the Business

What we offer

Benefits package including flexible benefits and pension
Hybrid working ability to work from home 2 days a week
Great company culture and progressive working environment
Excellent career development opportunities
Free Parking
Competitive salary
Access to exclusive discounts

Fulltime

Insurance Claims Handler

Brook Street Recruitment is working with our Belfast client who is currently rec...

Location

United Kingdom , Belfast

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Experience of insurance claims handling
A general working knowledge of the relevant classes of Commercial Insurance business
Competent in Microsoft Office

Job Responsibility

Negotiate Commercial Insurance Claims - motor, property, liability
Meet the agreed standards of service, volumes and performance levels, in line with KPIs
Efficient processing of claims
Provide input and advice to clients on claims progress, manage expectations and support their needs
Escalate claims to Account Executives and/or Senior Management in accordance with agreed referral triggers
Identify policy issues around policy cover and application and escalate issues as required, including potential Business E&O`s
Set up first advice and managing subsequent interactions with clients and insurers
Assist with the audit of client`s claims statistics and provision of summary reports and Analysis

Fulltime

Insurance Claims Handler

Brook Street Recruitment is working with our Belfast client who is currently rec...

Location

United Kingdom , County Antrim

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Experience of insurance claims handling
A general working knowledge of the relevant classes of Commercial Insurance business
Competent in Microsoft Office

Job Responsibility

Negotiate Commercial Insurance Claims - motor, property, liability
Meet the agreed standards of service, volumes and performance levels, in line with KPIs
Efficient processing of claims
Provide input and advice to clients on claims progress, manage expectations and support their needs
Escalate claims to Account Executives and/or Senior Management in accordance with agreed referral triggers
Identify policy issues around policy cover and application and escalate issues as required, including potential Business E&O`s
Set up first advice and managing subsequent interactions with clients and insurers
Assist with the audit of client`s claims statistics and provision of summary reports and Analysis

Fulltime

Commercial Account Executive

Lawes are excited to be working with a highly regarded, independent brokerage in...

Location

United Kingdom , London

Salary:

50000.00 - 55000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum 2 years’ experience in Professional Indemnity insurance
Strong knowledge of commercial insurance products, including PI, Property, Liability, and Financial Lines
Previous experience handling Mid-Market or Corporate clients (ideally £10m+ turnover)
Proficiency in Acturis, including reporting and dashboards

Job Responsibility

Manage and retain an existing portfolio of clients across diverse industries
Identify, develop, and convert new business opportunities
Provide strategic renewal advice and secure competitive terms
Support Account Handlers and collaborate with senior stakeholders across the business
Deliver a high standard of service and advice in line with regulatory and internal standards
Assist with claims and adjustments as needed, ensuring client satisfaction throughout
Identify cross-sell opportunities across broader insurance solutions

What we offer

Engage in CPD and training programmes, including CII exam support

Fulltime

New

Senior Front End Engineer

As a Frontend Engineer, you design and build the user‑facing experiences that br...

Location

Philippines , Manila

Salary:

Not provided

Brighte Capital

Expiration Date

Until further notice

Requirements

Robust industry experience in React, Redux and Typescript
Proficient in GraphQL
Experienced with React Native
Experience with deployment pipeline technologies like AWS, bitbucket
Unit testing using tools such as enzyme, Cypress, Jest and Mocha
Experience with software platform design, Full SDLC, SOLID principles, Design Patterns, unit testing, Security & Compliance
Experience with CI/CD pipelines including GIT / Bitbucket code repositories and workflows
Worked in an agile scrum, continuously shipping environment

Job Responsibility

Building front end components as well as wrangling APIs in the back end and ensure the quality of delivery
Conduct code reviews and keep up with industry best practices and new technologies, learning & implementing latest trends
Contribute to the team culture and be part of the team
Own certain features within the app and assist with guiding others around these features
Ensure responsiveness, collaboration and ensure proactivity in coming forward with answers and solutions to product managers & vendors
You should understand what quality code looks like and should be able to advise other within the team on how to achieve this level of quality
Guide and mentor other engineers within the team and be available to answer questions or queries and provide constructive feedback in a respectful manner

What we offer

100% remote role, giving you the flexibility to work from where you’re most productive
We trust you to manage your time and deliver impact - no commuting, no rigid office days, just outcomes that matter
Remote doesn’t mean disconnected. We prioritise strong team relationships through regular virtual catch‑ups, online socials, and collaborative rituals that help you feel part of Brighte, no matter where you’re based
At Brighte, your work contributes to something bigger - helping make clean, affordable energy more accessible for households and communities. You’ll be part of a mission‑driven team accelerating the global energy transition
We’re proud of our inclusive, supportive culture led by an award‑winning, people‑first leadership team. You’ll be trusted, empowered, and encouraged to grow personally and professionally

Fulltime

Senior Commercial Property Claims Handler

Direct Line Group

Location:
United Kingdom , Manchester

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 08, 2025

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