Senior Commercial Property Claims Handler Jobs

Direct Line Group

Location:
United Kingdom, Manchester

Category:
Insurance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Senior Commercial Property Claims Handler, you'll be responsible for handling the larger and more complex Direct Line for Business and Churchill for Business property claims up to a value of £100,000. The duties also include supporting the Team Leader in managing the team and developing technical capability.

Job Responsibility:

Triage new large and technical property claims
Manage end-to-end handling of retained technical claims
Spot and escalate potential fraudulent activity
Investigate claims, negotiate indemnity and liability, and identify recovery opportunities
Help shape and improve our overall claims handling strategy
Support technical development through case clinics, audits, and sharing legal/technical updates
Maintain strong control of indemnity spend and accurate reserving
Manage customer and third-party expectations throughout the claim lifecycle
Meet all regulatory timescales and compliance requirements
Act as a technical mentor and referral point for colleagues
Focus on your own development to support our centre-of-excellence standards
Keep customer experience and Consumer Duty principles at the core of your work
Achieve departmental targets and contribute to team performance

Requirements:

Strong commercial insurance background
Confident in recognising and investigating potential fraud indicators
Solid understanding of core insurance principles, policy coverage and industry practices
Excellent stakeholder management skills, with the ability to build effective relationships
Experience coaching, supporting or mentoring colleagues to develop their capability

What we offer:

9% employer contributed pension
Annual company bonus of up to 10%
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary
Flexible benefits scheme
Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
Enhanced maternity, paternity, shared parental, and emergency dependant leave
Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
Trained mental health first aiders (MHFA) for support whenever you need it
Volunteering opportunities through our partnership with Neighbourly
Up to £50 a month to match any contributions you make to your local community

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Commercial Property Claims Handler