Senior Commercial Loan Servicing Specialist

• Lead a variety of servicing activities for moderately complex commercial products
• Evaluate and upload data into the systems of record to ensure compliance
• Coordinate all aspects of resolving open customer service issues
• Serve as primary liaison with Sales, Legal, Control and Risk, Technology, and various Operations teams
• Review and negotiate moderately complex loan servicing transactions
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics
• Identify activities of the team to ensure conformity with established procedures
• May lead projects, teams, or serve as a mentor for lower-level staff
• Independently resolve moderately complex issues

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through work experience, training, military experience, education
• 4 years of asset-based lending experience
• 2 years of accounting or finance experience
• Commercial lending experience
• Ability to review and interpret complex wholesale commercial loan documents
• Intermediate Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Ability to exercise independent judgment to identify and resolve problems
• Strong organizational, multi-tasking, and prioritizing skills

• 4 years of asset-based lending experience
• 2 years of accounting or finance experience
• Commercial lending experience
• Ability to review and interpret complex wholesale commercial loan documents
• Intermediate Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Ability to exercise independent judgment to identify and resolve problems
• Strong organizational, multi-tasking, and prioritizing skills

Hybrid work schedule