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Wells Fargo is seeking for a Senior Commercial Loan Servicing Specialist.
Job Responsibility
Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
Coordinate all aspects of resolving open customer service issues
interact with internal and external customers
Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
Serve as an escalation point in the resolution of client issues
Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
Identify activities of the team to ensure conformity with established procedures
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
May lead projects, teams, or serve as a mentor for lower-level staff
may contribute to strategic initiatives
Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements
Requirements
4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Should have knowledge of all loan life cycle events in LOAN IQ
Should be aware of LOAN IQ environments (Production and Lower Environment) and their functionalities
Able to perform and deliver complex tasks in all product areas in LOAN IQ
Training Development and Deliver: Designing and implement training programs tailored to various user levels, covering topics such as Loan documentation, Syndication loan functionality, processing and system functionality
Material Creation: Develop comprehensive training materials, including manuals and presentations to facilitate effective learning experiences
Performance Assessment: Evaluate the effectiveness of training programs through assessments and feedback, making necessary adjustments to improve outcomes
Ongoing support: Provides continuous support and guidance to users post training, addressing queries and ensuring the practical application of learned skills
Analytical skills to assess training effectiveness and implement improvements, Familiarity with LOAN IQ platforms and instructional design principals
User Adoption and engagement: Provides onboarding training for new users or LOBS, ensuring they understand how to use LOAN IQ/AFS from the start
Ensure users are engaged and encourage continuous learning through follow-up sessions and refresher courses
Should have trained at least the batch of 20 team members and delivered positive results post training
Payoff Processing knowledge is mandatory
Agreeing to work in 6.30 PM to 3.30 AM Shift (IST)