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Senior Commercial Loan Servicing Specialist

India, Bengaluru · Job Posted May 05, 2026

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Job Description

Wells Fargo is seeking for a Senior Commercial Loan Servicing Specialist.

Job Responsibility

  • Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
  • Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
  • Coordinate all aspects of resolving open customer service issues
  • interact with internal and external customers
  • Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
  • Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
  • Serve as an escalation point in the resolution of client issues
  • Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
  • Identify activities of the team to ensure conformity with established procedures
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • May lead projects, teams, or serve as a mentor for lower-level staff
  • may contribute to strategic initiatives
  • Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Requirements

  • 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Should have knowledge of all loan life cycle events in LOAN IQ
  • Should be aware of LOAN IQ environments (Production and Lower Environment) and their functionalities
  • Able to perform and deliver complex tasks in all product areas in LOAN IQ
  • Training Development and Deliver: Designing and implement training programs tailored to various user levels, covering topics such as Loan documentation, Syndication loan functionality, processing and system functionality
  • Material Creation: Develop comprehensive training materials, including manuals and presentations to facilitate effective learning experiences
  • Performance Assessment: Evaluate the effectiveness of training programs through assessments and feedback, making necessary adjustments to improve outcomes
  • Ongoing support: Provides continuous support and guidance to users post training, addressing queries and ensuring the practical application of learned skills
  • Analytical skills to assess training effectiveness and implement improvements, Familiarity with LOAN IQ platforms and instructional design principals
  • User Adoption and engagement: Provides onboarding training for new users or LOBS, ensuring they understand how to use LOAN IQ/AFS from the start
  • Ensure users are engaged and encourage continuous learning through follow-up sessions and refresher courses
  • Should have trained at least the batch of 20 team members and delivered positive results post training
  • Payoff Processing knowledge is mandatory
  • Agreeing to work in 6.30 PM to 3.30 AM Shift (IST)

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