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Senior Commercial Loan Servicing Specialist

India, Hyderabad · Job Posted April 24, 2026

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Job Description

Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist

Job Responsibility

  • Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
  • Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
  • Coordinate all aspects of resolving open customer service issues
  • interact with internal and external customers
  • Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
  • Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
  • Serve as an escalation point in the resolution of client issues
  • Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
  • Identify activities of the team to ensure conformity with established procedures
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • May lead projects, teams, or serve as a mentor for lower-level staff
  • may contribute to strategic initiatives
  • Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Requirements

  • 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Strong proficiency in SQL (writing complex queries, joins, subqueries, stored procedures, performance tuning)
  • Experience working with relational databases such as SQL Server, Oracle, MySQL, or PostgreSQL
  • Ability to build interactive dashboards and reports using Power BI, including DAX, Power Query, data modeling, and KPI creation
  • Hands-on expertise with Tableau for visualization, storytelling, data blending, and dashboard publishing
  • Proven experience in VBA Macros development for Excel automation—writing custom scripts, automating repetitive tasks, and building user forms
  • Understanding of ETL processes, data flows, and dataset preparation
  • Ability to integrate data from multiple systems and create structured reporting solutions
  • Strong data analysis capability to interpret trends, identify anomalies, and provide actionable insights
  • Ability to translate business requirements into technical specifications and reporting solutions
  • Proficiency in validating data accuracy and ensuring data quality checks
  • Strong communication skills for interacting with cross‑functional teams and leadership
  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines
  • Detail-oriented with a proactive approach to problem‑solving
  • Ability to work independently as well as in a collaborative environment

Nice to have

  • Knowledge of Python, R, or Alteryx for advanced analytics
  • Experience with cloud platforms (Azure, AWS) for data storage or analytics
  • Exposure to Agile/Scrum and project delivery frameworks
  • Commercial Lending Knowledge & Loan IQ experience

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