Senior Commercial Loan Servicing Specialist

Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist in Agency Services as a part of Wholesale Lending Operations Division. In this role, you will lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution. You will evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements. The role involves coordinating all aspects of resolving open customer service issues and interacting with internal and external customers. You will serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs. Additionally, you will review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications. The role also includes serving as an escalation point in the resolution of client issues, conducting quality reviews, and monitoring key performance metrics as related to efficiencies and effective processes. You will identify activities of the team to ensure conformity with established procedures and collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals. The position may involve leading projects, teams, or serving as a mentor for lower-level staff, and may contribute to strategic initiatives. You will independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.