Senior Commercial Loan Servicing Specialist, Wells Fargo

Wells Fargo

Location:
United States, Charlotte

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist in Agency Services as a part of the CIB Lending Operations Division to lead servicing activities for commercial products and ensure customer resolution.

Job Responsibility:

Lead a variety of servicing activities for moderately complex commercial products
Coordinate all aspects to ensure customer resolution
Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
Coordinate all aspects of resolving open customer service issues
Interact with internal and external customers
Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams
Review and negotiate moderately complex loan servicing transactions
Evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
Serve as an escalation point in the resolution of client issues
Conduct quality reviews and monitor key performance metrics
Identify activities of the team to ensure conformity with established procedures
May lead projects, teams, or serve as a mentor for lower-level staff
May contribute to strategic initiatives

Requirements:

4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through work experience, training, military experience, education
Loan IQ Experience
Exposure to and/or experience in Syndication/Participation, trades, and foreign loan originations
Knowledge of loan documentation
construction loan budget monitoring experience
title work experience
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Excellent verbal, written, and interpersonal communication skills
Ability to effectively resolve problems and conflicts at the immediate and root-cause levels
Ability to work effectively, as well as independently, in a team environment
Ability to work in a fast-paced deadline driven environment
Sound critical thinking and problem-solving skills
Ability to embrace and adapt to change
Good business communications skills
Delivers extraordinary and superior customer service

Nice to have:

Loan IQ Experience
Exposure to and/or experience in Syndication/Participation, trades, and foreign loan originations
Knowledge of loan documentation
construction loan budget monitoring experience
title work experience

Additional Information:

Job Posted:
September 05, 2025

Expiration:
September 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Commercial Loan Servicing Specialist