Senior Commercial Loan Servicing Specialist Military Apprentice

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Coordinate all aspects of resolving open customer service issues
• interact with internal and external customers
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff
• may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements
• Perform a variety of structured duties, including a combination of on-the-job training, coursework and mentorship, under the supervision of a hiring manager, program manager and a mentor

2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Military experience in any branch of service: Army, National Guard, Air Force, Space Force, Navy, Marines, Coast Guard or Reserves
• Proficient experience supporting Operational Risk, Technology Risk, or Compliance monitoring activities
• Sound analytical skills with high accuracy and attention to detail
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment
• Solid working knowledge of Excel, including data import/export and basic data manipulation
• Clear, professional communication across verbal, written, and interpersonal interactions
• Comfortable navigating multiple systems and using search tools to validate information
• Proven collaboration skills with teams and stakeholders at various organizational levels.
• Self‑directed, proactive work style with sound judgment and independence
• Experience spotting process improvement opportunities and contributing meaningful recommendations