Senior Commercial Loan Servicing Representative

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative. In this role, you will: Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans; Provide direct customer service and acts as primary servicing contact for the loan; Support less experienced loan administrators in providing resolutions of inquiries and complaints; Determine appropriate course of action and conduct investigative steps to fully identify customer issues; Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team; Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction; Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input; Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage; Provide subject matter expertise and interpretation of procedures to less experienced individuals; Respond independently to complaints escalated at the highest level; Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff; Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals; Interact with internal customers; Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.