Senior Commercial Loan Servicing Representative

• Service commercial real estate loans including construction and problem loans
• Provide direct customer service and act as primary servicing contact
• Support less experienced loan administrators
• Determine appropriate course of action and conduct investigative steps
• Perform complex administrative and customer support tasks
• Assist in setting performance standards and recommend process improvements
• Review moderately complex loan servicing documentation
• Monitor collateral and prepare payoff letters
• Provide subject matter expertise and interpretation of procedures
• Respond independently to complaints escalated at highest level
• Provide training and guidance to less experienced staff
• Collaborate with peers, colleagues and managers
• Receive direction from leaders and exercise independent judgment

4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through work experience, training, military experience, education