Senior Commercial Loan Servicing Representative

• Service Supply Chain Finance Accounts Receivables
• Provide direct customer service and acts as primary servicing contact for the loan
• Support less experienced team members in providing resolutions of inquiries and complaints
• Research on account payments for proper application
• Process customer refunds
• Research unidentified incoming cash for proper application
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Respond independently to complaints escalated at the highest level
• Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

2+ years of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Commercial Loan experience
• Ability to review and interpret complex commercial loan documents (take out)
• Experience in perfecting and releasing liens on collateral to include, real estate, UCC (Uniform Commercial Code), vehicle titles and others
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Ability to manage a workflow within key performance indicators