Senior Commercial Loan Servicing Representative, Wells Fargo

Wells Fargo

Location:
India, Bengaluru

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative in the Reserves Disbursement process to provide advanced customer service in managing commercial real estate loans, mentoring team members, and inspecting loan servicing procedures while ensuring compliance, quality assurance, and collaboration.

Job Responsibility:

Service commercial real estate loans and may include commercial real estate agency loans
Provide direct customer service and acts as primary servicing contact for the loan
Support less experienced loan administrators in providing resolutions of inquiries and complaints
Determine appropriate course of action and conduct investigative steps to fully identify customer issues
Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
Monitor collateral and prepare payoff letters, releasing collateral
customer research and billing
obtain insurance information and monitor ongoing coverage
Provide subject matter expertise and interpretation of procedures to less experienced individuals
Respond independently to complaints escalated at the highest level
Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements:

4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through work experience
Experience in handling wire / check disbursements
Experience in commercial mortgages and basic to mid-level domain knowledge of commercial real estate, loan life cycle
Ability to interpret and understand loan agreements, and other loan documents
Keen eye for detail
Experience in coaching / mentoring team members, handling team queries, quality reviews

What we offer:

Equal opportunity employer
Training and mentoring opportunities
Proactive monitoring and escalation practices
Strong risk and compliance culture

Additional Information:

Job Posted:
April 28, 2025

Expiration:
May 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Commercial Loan Servicing Representative

Wells Fargo

Location:India, Bengaluru

Category:Finance

Contract Type:Employment contract