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Senior Commercial Loan Servicing Representative

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
United States , Roanoke

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative as part of the Commercial Banking Operations Division.

Job Responsibility:

  • Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans
  • Provide direct customer service and acts as primary servicing contact for the loan
  • Support less experienced loan administrators in providing resolutions of inquiries and complaints
  • Determine appropriate course of action and conduct investigative steps to fully identify customer issues
  • Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
  • Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
  • Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
  • Monitor collateral and prepare payoff letters, releasing collateral
  • customer research and billing
  • obtain insurance information and monitor ongoing coverage
  • Provide subject matter expertise and interpretation of procedures to less experienced individuals
  • Respond independently to complaints escalated at the highest level
  • Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements:

  • 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Ability to review and interpret complex commercial loan documents
  • Knowledge of loan documentation
  • Sound analytical skills with high attention to detail and accuracy
  • Experience with Loan IQ, AFS, and ICMP
  • Experience reading, analyzing, and interpreting documents/reports
  • Knowledge of debits and credits
  • Experience resolving and working through escalated and complex customer issues
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Ability to coordinate completion of multiple tasks and meet aggressive time frames
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to interact with all levels of an organization
  • Sound knowledge of Microsoft Office (Word, Excel, and Outlook) skills

Additional Information:

Job Posted:
January 25, 2026

Expiration:
February 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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