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Senior Commercial Loan Servicing Representative

India, Bengaluru · Job Posted June 01, 2026
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Job Description

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative.

Job Responsibility

  • Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans
  • Provide direct customer service and acts as primary servicing contact for the loan
  • Support less experienced loan administrators in providing resolutions of inquiries and complaints
  • Determine appropriate course of action and conduct investigative steps to fully identify customer issues
  • Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
  • Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
  • Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
  • Monitor collateral and prepare payoff letters, releasing collateral
  • customer research and billing
  • obtain insurance information and monitor ongoing coverage
  • Provide subject matter expertise and interpretation of procedures to less experienced individuals
  • Respond independently to complaints escalated at the highest level
  • Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements

2+ years of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice to have

  • Commerce graduate/postgraduate
  • Good accounting knowledge
  • Thorough understanding of the CRE and US Mortgage
  • Knowledge in wire payments
  • Knowledge in payments process will be an advantage
  • Knowledge in reserves disbursement and Investor reporting will be an added advantage

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