Senior Commercial Key Account Handler

• Working alongside Account Executives to retain and generate new business, in line with or in excess of, company targets
• Obtaining new business/renewal terms, negotiating and closing with Insurers
• Create documents for new customers, along with any mid-term adjustments and renewals information too
• Ensure all customer details are recorded accurately and entered onto system in a timely fashion
• Checking policy documents, covers, endorsements etc. to ensure that they are correct and in line with the customer’s needs
• Attending customer meetings and preparing meeting minutes
• Working on all aspects of account management and service delivery to customers, ensuring customers’ needs are identified and met in line with agreed service standards
• Manage all day-to-day queries, renewals, amendments and mid-term adjustments
• Build and maintain relationships with customers, prospects, teams and insurers to provide best in class service and drive growth
• Sharing ideas to develop our proposition at a senior level and impact change across junior members of the team
• Mentoring less experienced colleagues to develop and rive high standards
• Opportunities to provide training sessions to junior team members in conjunction with training team
• Maintaining day to day Compliance procedures for FCA Regulation
• Maintain a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients
• Incoming and outbound call handing - new and existing customers

• Commercial Insurance Broking experience
• Negotiation skills
• Effective communication - both written and verbal
• Ability to work alone and as part of a team
• High attention to detail
• Form and develop strong insurer and client relationships
• High level customer service skills
• Time management and organisational skills
• Analytical and problem solving skills

Wide range of additional addon benefits and discounts