Senior Commercial Debt Recovery Agent

DCBL is a highly successful client-focused business and are one of the market leaders in Debt Collection. We are committed to maintaining the highest standards, exceeding guidelines set out by our various accreditations. We are seeking an experienced and highly motivated results-driven Commercial Debt Recovery Agent to manage the full debt recovery cycle for business-to-business debts. The successful candidate will have a minimum of 2 years' experience on B2B collections and be proficient in conducting investigations into the recoverability of debts. You will be comfortable engaging directly with debtor businesses, negotiate repayment, and escalate to DCB Legal to commence proceedings and take enforcement action where required. This is a role handling cases end-to-end, with clear performance targets based on successful recoveries and case outcomes. By liaising with clients over the telephone, you will have the opportunity to build a strong rapport, provide an excellent service and discuss the correct pathway to recover their outstanding debts. You will need strong communication skills, an ability to work in a fast-paced environment and have the ability to multitask.