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At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. We’re looking for a Senior Data Analyst to help our Customer Success team make data-driven decisions that improve our post-sale commercial motion including topics such as customer retention, engagement, and upsells. Reporting into Moss head of data and insights, you’ll leverage your analytical expertise to build visibility into customer behavior, health, and lifecycle, working closely with CS leadership and other go-to-market teams. You’ll be part of a growing B2B SaaS business, supporting our mission to help customers realise full value from our platform through actionable data insights.
Job Responsibility:
Deliver customer insights
Build and maintain dashboards
Ensure data accuracy
Collaborate cross-functionally
Enable proactive actions
Support forecasting & strategy
Improving Standards
Requirements:
Proven experience in data analysis, business intelligence, or revenue operations within a growing B2B SaaS environment
Exposure to Customer Success teams or similar commercial functions (Sales, RevOps, Product Growth)
SQL working proficiency (non-negotiable)
Experience with Salesforce (preferred) and familiarity with CS tools
Experience with BI tools (Metabase is a bonus)
Fluent in written and spoken English
Technically and Analytically Skilled
Impact-led Project Manager
Business Expert
Collaborative Communication
Nice to have:
Experience with BI tools (Metabase is a bonus)
Experience with Salesforce (preferred)
What we offer:
Top-of-market compensation package, including equity