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The Commercial Client Partner is responsible for managing the commercial relationship with our largest strategic OpCo market customers. This customer-facing role provides dedicated commercial services from Commercial Shared Operations (VOIS) to Vodafone Germany, ensuring that commercial obligations defined in live customer contracts are managed effectively with clarity of scope, requirements, and a defined commercial strategy. You will manage the full lifecycle of commercial contract management, including commercial support for new or renewal services, onboarding, and in-life contract performance management. You will own the in-life P&L, lead contractual changes and in-life transactions, track the P&L impact, manage commercial risk, and support opportunities to drive incremental revenue, lower costs, and improve margins. You will work closely with the Customer Account Leads (CALs) to define and implement the optimum commercial strategy for your market and specific opportunities.
Job Responsibility:
Execute all commercial contractual obligations over the life of the contracts, with post-contract P&L responsibility on the dedicated account(s) covering revenue, margin, cost, and commercial risk and compliance management
Collaborate closely with the Customer Account Lead (CAL), providing recommendations for commercial strategy and supporting contract closure on new or renewal services
Provide commercial leadership as a strategic advisor to CALs and key stakeholders on managed accounts, producing internal executive briefings on commercial performance and recommendations on how to grow value and differentiate from competition
Act as the escalation point for any commercial-related issues post-signature, managing senior stakeholders in case of potential or actual escalation (management briefings, presentations, cost analysis, options, and recommendations)
Lead contractual change management and in-life governance
Maintain a rolling P&L forecast based on commercial, financial, and sales input, with ad-hoc reporting or in-depth data analysis based on stakeholder requirements
Build strong customer stakeholder relationships and collaborate with senior leaders of Customer, Service Towers, and GTM organization to maximize profitability of the managed accounts
Requirements:
Post-contract commercial subject matter expertise with demonstrable ability in data analysis and contract management skills
Leading contractual negotiations, defining negotiation strategy, and implementing negotiation plans
Excellent knowledge of contract change management and project management experience
Strong commercial acumen, contractual awareness, and accounting knowledge (required)
Excellent relationship builder, with personal impact to build credibility with customers and key internal stakeholders, with effective relationship building up to C-Level
Excellent communication skills, both written and verbal, at a senior level with customers and internally
Strong knowledge of sales, account management, and commercial operations processes
Significant experience in developing and negotiating compelling commercial propositions and/or managing complex telco/outsource contracts
Excellent knowledge and understanding of commercial contractual issues and ways to mitigate commercial risk
Comfortable working in a fast-paced environment with an ability to deal with ambiguity and be a proactive self-starter
10+ years of experience in a global organization
10+ years of experience in similar commercial functions leading virtual teams
Advanced MS Office (Excel, PowerPoint, Word)
Experience in coordinating complex projects - Project management methodologies
Background in data analysis and developing commercial models
Data-driven with strong analytical and insight focus