Senior Commercial Collections Representative

• Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research
• research credit and account information
• review account equity to determine loss projections
• monitor portfolio for policy compliance and adherence to risk ratings
• assist in the training of entry level staff
• participate in conducting issue specific training
• utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
• lead by example, handle core assignments effectively while taking on additional responsibilities
• collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• interact with internal customers
• receive direction from leaders
• exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

4+ years of Commercial Collections experience, or equivalent demonstrated through work experience, training, military experience, education

• Ability to perform quality assurance reviews
• ability to identify and evaluate trends
• ability to influence and educate employees on effective collection techniques
• knowledge and understanding of collections operations: compliance and governance oversight
• ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance
• experience working with the following systems: Artiva and LeaseConnect
• highly organized and detail-oriented
• proven ability to handle multiple tasks simultaneously
• strong attention to detail and accuracy skills
• strong communication skills, both verbal and written
• effective communication across variety of audiences and constituencies, including management

• Equal opportunity employer policies
• opportunities for training and development
• hybrid work schedule