Senior Commercial Collections Representative, Wells Fargo

Senior Commercial Collections Representative

Wells Fargo

Location:
United States, Des Moines

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Senior Commercial Collections Representative role within Commercial Lending Operations team at Wells Fargo, responsible for managing high-risk portfolio of complex delinquent loans with high-level collateralized accounts requiring special handling and analysis.

Job Responsibility:

Manage, review and negotiate a high-risk portfolio of complex delinquent loans
Understand and execute company policies and procedures
Assist in setting performance standards and recommend process improvements
Provide subject matter expertise to less experienced individuals
Make decisions and resolve issues to meet business objectives
Interpret policies, procedures, and compliance requirements
Collaborate with peers, colleagues and managers to resolve issues
Interact with internal customers
Exercise independent judgment while developing knowledge of function and compliance requirements

Requirements:

4+ years of Commercial Collections experience
Customer service/Customer Care experience
Experience working with Artiva and Infolease systems
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Excellent verbal, written, and interpersonal communication skills
Ability to provide strong customer service while actively listening and responding appropriately
Excellent critical thinking and problem-solving skills
Ability to embrace and adapt to change
Sound analytical skills with high attention to detail and accuracy
Experience delivering results in a fast-paced, deadline driven environment
Sound organizational, multi-tasking, and prioritizing skills

Nice to have:

Customer service/Customer Care experience
Experience working with Artiva and Infolease systems
Intermediate Microsoft Office skills
Excellent communication skills
Critical thinking and problem-solving skills
Adaptability to change
Analytical skills with attention to detail
Experience in fast-paced, deadline driven environment
Organizational and prioritizing skills

What we offer:

Hybrid work schedule
Relocation assistance not available

Additional Information:

Job Posted:
August 28, 2025

Expiration:
September 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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