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Lawes Consulting Group Logo Lawes Consulting Group · Insurance

Senior Commercial Claims Handler

United Kingdom, Stoke-on-Trent 40000.00 GBP / Year · Job Posted March 01, 2026
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Job Description

An opportunity has arisen for an experienced cross-class Commercial Claims Handler to join a well-established insurance brokerage team in Stoke-on-Trent. The role is ideal for a claims professional who thrives in a fast-paced environment, is passionate about customer service, and enjoys delivering high-quality, empathetic support to clients during challenging situations.

Job Responsibility

  • Manage a caseload of cross-class commercial claims, ensuring clients receive a proactive, professional, and empathetic service throughout the claims lifecycle
  • Handle claims across areas such as haulage, motor trade, liability, and property
  • Liaise with clients, insurers, loss adjusters, and solicitors to progress claims and challenge outcomes where necessary to achieve fair settlements
  • Prepare claims analysis reports and support client meetings, both virtually and face to face
  • Act as a technical referral point for colleagues and contribute to the training, mentoring, and development of less experienced team members

Requirements

  • Proven experience in cross-class commercial claims handling
  • Strong commitment to delivering excellent customer service
  • Client-facing claims experience within a broker environment is desirable
  • Progress towards, or completion of, CII qualifications is advantageous
  • Experience using claims or broking systems such as Acturis is beneficial
  • Excellent communication, negotiation, and interpersonal skills
  • Ability to work proactively using initiative and sound judgement
  • Strong organisational skills with the ability to manage workload under pressure while maintaining high attention to detail
  • Confidence supporting and mentoring colleagues

Nice to have

  • Client-facing claims experience within a broker environment
  • Progress towards, or completion of, CII qualifications
  • Experience using claims or broking systems such as Acturis

What we offer

  • 26 days’ annual leave plus bank holidays
  • Support for professional qualifications and ongoing training
  • Contributory pension scheme
  • Access to 24-hour physical and mental wellbeing support
  • One paid volunteering day per year
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