Senior Commercial Claims Handler Job at Lawes Consulting Group (Stoke-on-Trent)

Senior Commercial Claims Handler – Brokerage

We are working with a respected insurance company to find a Senior Commercial Cl...

Location

United Kingdom , Leeds

Salary:

35000.00 - 40000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

5+ years in commercial claims handling, preferably within an insurance broker environment
Strong understanding of commercial insurance products and terminology
Proven experience managing complex claims and advocating for clients
Familiarity with regulatory compliance and industry standards
Excellent communication, negotiation, and interpersonal skills
Analytical and problem-solving abilities with attention to detail
Proficiency in insurance software (e.g., Acturis) and Microsoft Office
Ability to mentor junior team members and foster collaboration
Client-focused approach with a commitment to high-quality service

Job Responsibility

Manage a varied portfolio of claims across different insurance lines
Act as the primary client contact, advocating for fair claim resolutions
Negotiate settlements with insurers and third parties
Maintain accurate documentation and ensure regulatory compliance
Provide empathetic customer service and address client inquiries
Implement proactive risk management measures to prevent future claims
Stay updated on industry trends and mentor junior claims handlers

Fulltime

Senior Claims Handler – Broker Office

Are you a senior claims handler with experience of handling commercial property ...

Location

United Kingdom , Glasgow

Salary:

35000.00 - 39000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

An experienced claims handler, confident handling property and liability claims
Highly organised with the ability to prioritise work efficiently to Service Level Agreements whilst ensuring high attention to detail
Broad Experience of Property (Commercial and Domestic
Employer’s Liability and Public Liability claims is essential
Motor experience is preferred but not essential
Cert CII/CILA (or is prepared to work towards this qualification)
Proficient in Microsoft products (namely Word, Excel and PowerPoint)
Proficient in Acturis Broker Platform (or is quick to adapt to new claims systems)
Strong communication (verbal and written) and relationship-building skills
Customer care experience

Job Responsibility

Efficiently handle all claims allocated to you and be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients, insurers, claimants, policyholders, brokers and other experts
Refer claims that fall outside of personal authority levels to your line manager
Gather and process information, as directed, to support the effective assessment of more complex cases
Assist in the training of new or inexperienced staff in the use of company systems and processes
To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring that this is recorded in line with Training & Competency requirements
To always conduct the business of the company courteously and efficiently
The job holder will, at various times act for the insured and the insurer

What we offer

Holiday entitlement of 26 days plus bank holidays
Opportunity to progress your career
Gain CII or ACII qualifications to boost your knowledge and career prospects
Pensions scheme for when you feel it’s time to retire
24-hour support for physical and mental wellbeing
1 days paid volunteering day to give back to our communities
Achievement awards
Hybrid working
Modern office, close to public transport links in Glasgow city centre

Fulltime

Property and Motor Senior Claims Handler

On behalf of our client, a leading insurer, we are seeking a skilled Property an...

Location

United Kingdom , London

Salary:

50000.00 - 60000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum 5 years in a claims-handling role
Strong expertise in property claims
motor and liability experience is a plus
Proven track record in managing complex claims to successful resolution
Familiarity with relevant insurance regulations and best practices
Strong communication and stakeholder management skills
Detail-oriented with solid organisational and documentation abilities
Commercial awareness and sound negotiation skills
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Self-motivated, accountable, and able to work both independently and as part of a team

Job Responsibility

Manage end-to-end claims, from notification to settlement
Set up claim files and gather all necessary documentation
Appoint and liaise with external experts (e.g.loss adjusters, engineers, solicitors)
Handle broker, policyholder, and third-party queries professionally
Maintain regular communication with stakeholders and negotiate fair settlements
Support the Departmental Manager on high-impact claims
Ensure accurate record-keeping within the internal claims system
Participate in internal/external meetings and represent the company when required
Assist other teams as necessary and act in the company’s best interest
Triage new claims and take appropriate early action

Fulltime

Senior Commercial Property Claims Handler

As a Senior Commercial Property Claims Handler, you'll be responsible for handli...

Location

United Kingdom , Glasgow

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Strong commercial insurance background
Confident in recognising and investigating potential fraud indicators
Solid understanding of core insurance principles, policy coverage and industry practices
Excellent stakeholder management skills, with the ability to build effective relationships
Experience coaching, supporting or mentoring colleagues to develop their capability

Job Responsibility

Triage new large and technical property claims
Manage end-to-end handling of retained technical claims
Spot and escalate potential fraudulent activity
Investigate claims, negotiate indemnity and liability, and identify recovery opportunities
Help shape and improve our overall claims handling strategy
Support technical development through case clinics, audits, and sharing legal/technical updates
Maintain strong control of indemnity spend and accurate reserving
Manage customer and third-party expectations throughout the claim lifecycle
Meet all regulatory timescales and compliance requirements
Act as a technical mentor and referral point for colleagues

What we offer

9% employer contributed pension
Annual company bonus of up to 10%
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years

Fulltime

Senior Commercial Account Handler

We are seeking a dedicated and experienced Client Adviser to join our Corporate ...

Location

United Kingdom , Chelmsford

Salary:

40000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

At least 5 years of experience as a Client Adviser
Extensive experience in managing client relationships effectively
Demonstrates high integrity and expertise in navigating a regulated environment
Strong communication and team leadership abilities
Dedicated to continuous professional development (CPD) and achieving industry qualifications

Job Responsibility

Serve as Account Adviser for designated accounts while providing support to team members as needed
Drive business growth through existing client relationships and new opportunities
Adhere to company procedures and service standards to ensure compliance
Collaborate with the Claims department on relevant cases
Accurately prepare client registers and policy documentation
Collect necessary information to secure Insurance Act-compliant terms
Fulfill FCA responsibilities and follow internal procedures diligently
Address and manage complaints in accordance with the Group Complaints Handling Procedure
Provide monthly updates to the Client Adviser Team Leader
Oversee workloads, delegate tasks effectively, and meet reporting deadlines

Fulltime

Senior Commercial Account Handler

As a Senior Commercial Account Handler, you will play a crucial role in providin...

Location

United Kingdom , London

Salary:

40000.00 - 50000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Previous experience in a similar role with comprehensive knowledge of insurance classes
Strong interpersonal skills and excellent communication abilities, particularly proficient over the phone
Capability to work efficiently under pressure and adeptly prioritize workload
Excellent planning, organizational, and time management proficiencies
Demonstrated ability as a team player with a determined drive to succeed
Possession of negotiation skills
Consistently operates compliantly with a sound understanding of regulatory requirements
IT literate with proficiency in client systems and Microsoft packages
Ideally qualified to Cert CII level or willing to attain this with support from the business
Past familiarity with the Acturis computer system preferred (not mandatory)

Job Responsibility

Efficiently manage and administer a commercial insurance portfolio, ensuring meticulous compliance and cost-effectiveness in all transactions
Proactively identify and convert growth opportunities through referrals, cross-selling, new client acquisition, and proactive sales initiatives, driving business expansion
Cultivate strong relationships with clients, insurers, and service providers, fostering trust and collaboration to deliver exceptional service
Collaborate closely with colleagues within a team environment, leveraging collective expertise for the benefit of clients and the business
Provide new business quotations promptly, offering relevant advice, information, and guidance to clients
Promptly execute client instructions, ensuring timely commencement of cover, completion of paperwork, premium collection, and accurate record-keeping
Work with Account Executives to strategise renewal approaches, identify cross-sale opportunities, and negotiate with underwriters for optimal client outcomes
Offer timely renewals of existing client policies with current or new insurers as appropriate, conducting thorough document checks and diary management
Maintain up-to-date client records on the company’s electronic filing system, adhering to data protection regulations
Identify, plan, and achieve cross-sale opportunities while providing risk management advice and prevention information to clients, collaborating with insurers

What we offer

Company Pension Scheme
Private Medical Insurance
Income Protection
Plus many more

Fulltime

Senior Commercial Account Handler

The primary focus of the role is to manage new and existing client accounts, wit...

Location

United Kingdom , Birmingham

Salary:

30000.00 - 35000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Demonstrates ambition and determination to progress within the organization
Previous experience in the insurance brokerage or company setting
Exceptional communication abilities
Confidence in negotiating effectively
Strong aptitude for time management
Ability to make data-driven decisions
Proficient analytical skills
Commitment to accuracy and meticulous attention to detail
Interpersonal proficiency
Clear and articulate verbal and written communication

Job Responsibility

Developing and nurturing client relationships
Organizing and participating in meetings
Assisting clients in articulating their insurance needs
Conducting research on insurance policies and products
Negotiating policy terms and pricing with insurers
Clarifying policy terms for clients
Facilitating insurance coverage with providers
Maintaining comprehensive digital records
Compiling reports for underwriters
Guiding clients through the claims process

Fulltime

Commercial Account Handler

Our client is a well-established & ambitious independent broker who is looking f...

Location

United Kingdom , Croydon

Salary:

30000.00 - 40000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Helping the senior management team identify opportunities to grow the book through offering relevant cross sales and referral leads
Provide support to account managers demonstrate professionalism and Integrate with the existing handlers, to provide help and support
Renewals will be provided along with new business leads & be a point of referral within the team
Responsible for growing our commercial clients through arranging renewal of policies for existing clients & assisting with mid term adjustments
Organise daily work to ensure compliance is met at all times
Must be a strong self-starter with a proven ability to manage your workload and work as part of a close-knit team
Dealing with a wide variety of businesses, and policy types from commercial combined, package policies, retail, office, working from home, surgeries, property owners, commercial vehicle, motor trade, fleet, management liability, contractors, events and more
Liaise with Underwriters to help secure the retention of clients
Claims Management
Identify new markets, schemes and other opportunities to help grow the Business

Job Responsibility

Helping the senior management team identify opportunities to grow the book through offering relevant cross sales and referral leads
Provide support to account managers demonstrate professionalism and Integrate with the existing handlers, to provide help and support
Renewals will be provided along with new business leads & be a point of referral within the team
Responsible for growing our commercial clients through arranging renewal of policies for existing clients & assisting with mid term adjustments
Organise daily work to ensure compliance is met at all times
Must be a strong self-starter with a proven ability to manage your workload and work as part of a close-knit team
Dealing with a wide variety of businesses, and policy types from commercial combined, package policies, retail, office, working from home, surgeries, property owners, commercial vehicle, motor trade, fleet, management liability, contractors, events and more
Liaise with Underwriters to help secure the retention of clients
Claims Management
Identify new markets, schemes and other opportunities to help grow the Business

What we offer

Benefits package including flexible benefits and pension
Hybrid working ability to work from home 2 days a week
Great company culture and progressive working environment
Excellent career development opportunities
Free Parking
Competitive salary
Access to exclusive discounts

Fulltime

Senior Commercial Claims Handler

Lawes Consulting Group

Location:
United Kingdom , Stoke-on-Trent

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 01, 2026

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