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Brown & Brown UK Logo Brown & Brown UK · Insurance

Senior Commercial Account Handler

United Kingdom, East Grinstead · Job Posted February 20, 2026
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Job Description

This role is designed to assist client with day to day requirements (MTA’s, document queries, SME renewal reviews) whilst leading by example to the rest of the Commercial team and supporting the Account Executives with renewal preparation and new business quotations.

Job Responsibility

  • Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them
  • Proactively develop a pipeline of referrals from existing clients to obtain new business
  • Working with clients to expand and develop their coverage to ensure they have the right cover
  • Liaising with the broking and support team to ensure all documentation is accurate
  • Actively negotiating with Underwriters as required to secure the best terms
  • Working in a compliant and timely manner on all cases
  • Ensuring Retention levels and income targets are achieved
  • Working with the regional management team to achieve business objectives and support with the development of colleagues

Requirements

  • 5+ years’ experience within an Account Handling role covering Commercial Motor Fleet and associated lines (Commercial Combined, Business Interruption, Material Damage and Liability)
  • Ideally, Cert CII Qualified
  • A well-developed skill set that includes high level Communication (written, verbal, video), Interpersonal, Stakeholder Management, Organisational and IT skills coupled with a keen eye for detail
  • Previous experience with Acturis is highly beneficial
  • Able to interpret policy wordings and draw accurate conclusions
  • A full driving licence would be beneficial for future client visits

Nice to have

  • Previous experience with Acturis is highly beneficial
  • A full driving licence would be beneficial for future client visits

What we offer

  • A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service)
  • Flexible benefits access post probation
  • Access to the annual share save scheme
  • Full support (including funding) for professional qualifications (post probation)
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