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We are seeking an experienced Senior Account Handler to join our Broking Operations team. This role combines hands-on technical expertise with mentorship and collaboration, supporting the delivery of exceptional service across a portfolio of commercial clients. You’ll play a key role in managing complex accounts while helping maintain high operational standards and supporting colleague development.
Job Responsibility:
Manage complex commercial portfolios, including renewals, MTAs, and policy documentation across multiple business lines
Build and maintain strong client relationships, delivering reliable and professional service
Liaise with insurers to secure favourable terms and stay informed on market developments
Work closely with Account Executives to ensure seamless service delivery
Ensure documentation is accurate, compliant, and audit-ready
Provide guidance and mentorship to junior colleagues and support onboarding
Proactively resolve client queries with a solutions-focused approach
Requirements:
Strong experience in commercial account handling within insurance
Proficiency in Acturis or a similar broking platform
Broad technical knowledge of commercial products and market dynamics
Excellent organisational skills and attention to detail
Client-focused, collaborative mindset
Nice to have:
Experience mentoring or coaching colleagues
Familiarity with regulatory and compliance requirements
What we offer:
Manage a book of commercial business alongside a sales team
Opportunity to support colleague development and influence standards
Clear progression pathways into leadership roles
Supportive, professional, and growth-focused environment