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Brown & Brown UK Logo Brown & Brown UK · Insurance

Senior Commercial Account Handler / Broker

United Kingdom, Whyteleafe, Surrey · Job Posted February 20, 2026
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Job Description

We're looking to add a Commercial Account Handler / Senior Account Handler to the team in Whyteleafe to support our growing client base with their requirements even more effectively. The team in Whyteleafe consistently aim to deliver outstanding service to our clients and have built an enjoyable working environment for our team which thrives on delivering results for our clients. As a Brown & Brown teammate we will rely on you to put our customers at the heart of everything you do; managing a portfolio of our commercial clients, providing them with advice alongside supporting our Account Executives in delivering world class service to our customers.

Job Responsibility

  • Manage the day to day servicing of a book of commercial insurance clients across a variety of insurance lines and products
  • Assist in the preparation renewal reports, process mid-term adjustments and support our clients with policy documentation, alongside supporting on any queries they may have
  • Work with our clients, responding to queries promptly and finding appropriate resolutions for our customers
  • Liaise with underwriters and insurers alike, to obtain the best terms from the market and ultimate outcomes for our clients
  • Maintain accurate client records in line with company process and procedures, complying always with the FCA guidelines
  • Actively seek out new business opportunities, ensuring our new customers and their business are adequately protected
  • Want to learn and develop your skills supported by the regional leadership team

Requirements

  • Strong grounding and understanding of commercial Insurance products particularly property, casualty and motor
  • Proficient in the use of the Acturis system and have previous experience in using insurer and broker portals alongside e-traded systems
  • Good working knowledge of Microsoft office applications particularly Outlook, Word and Excel
  • Confident in dealing with stakeholders at all levels
  • Strong communication (both written and verbal), negotiation, sales and IT Skills

What we offer

  • Negotiable basic salary
  • 25 days holiday + Bank Holidays
  • Pension
  • Death in Service
  • Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation)
  • Full support for your professional development (including fully funded qualifications)
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