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As Senior Collector and Negotiator, you’ll speak with our customers respectfully and empathetically to fully understand their circumstances and work through the options available. Using in-depth questioning skills, you will build a great rapport to guide them over the phone to achieve the best mutual outcome. If you’re a team player, able to work and thrive in a fast-paced environment and demonstrate consistent commitment in putting our customers first, then this could be the role for you.
Job Responsibility:
Speak with customers respectfully and empathetically to understand their circumstances
Work through the options available
Use in-depth questioning skills to build rapport
Guide customers over the phone to achieve the best mutual outcome
Help customers who are facing financial difficulty
Have honest conversations about personal and financial situations
Establish which options are most suitable to get customers back on track
Requirements:
Be resident and eligible to work in the UK
Be based within a commutable distance from one of our offices or hubs as per our hybrid working policy
Be responsible and accountable for always keeping our members data safe and secure
Have access to a dedicated workspace free from all distractions
Have access to a private, stable and ideally super-fast broadband connection
Feel what customers feel
Say it straight
Push for better
Get it done
What we offer:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension
Access to an annual performance related bonus
Training and development
A great selection of additional benefits through our salary sacrifice scheme
Life assurance
Wellhub – access to a range of free and paid options for health and wellness