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Senior Collector and Negotiator

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Nationwide Building Society

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Location:
United Kingdom , Swindon

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Contract Type:
Employment contract

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Salary:

25250.00 GBP / Year

Job Description:

As Senior Collector and Negotiator, you’ll speak with our customers respectfully and empathetically to fully understand their circumstances and work through the options available. Using in-depth questioning skills, you will build a great rapport to guide them over the phone to achieve the best mutual outcome. If you’re a team player, able to work and thrive in a fast-paced environment and demonstrate consistent commitment in putting our customers first, then this could be the role for you.

Job Responsibility:

  • Speak with customers respectfully and empathetically to understand their circumstances
  • Work through the options available
  • Use in-depth questioning skills to build rapport
  • Guide customers over the phone to achieve the best mutual outcome
  • Help customers who are facing financial difficulty
  • Have honest conversations about personal and financial situations
  • Establish which options are most suitable to get customers back on track

Requirements:

  • Be resident and eligible to work in the UK
  • Be based within a commutable distance from one of our offices or hubs as per our hybrid working policy
  • Be responsible and accountable for always keeping our members data safe and secure
  • Have access to a dedicated workspace free from all distractions
  • Have access to a private, stable and ideally super-fast broadband connection
  • Feel what customers feel
  • Say it straight
  • Push for better
  • Get it done
What we offer:
  • 25 days holiday, pro rata
  • Access to private medical insurance
  • A highly competitive pension
  • Access to an annual performance related bonus
  • Training and development
  • A great selection of additional benefits through our salary sacrifice scheme
  • Life assurance
  • Wellhub – access to a range of free and paid options for health and wellness
  • Up to 2 days of paid volunteering a year

Additional Information:

Job Posted:
January 09, 2026

Expiration:
January 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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