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Senior Collections Strategy Specialist

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Coventry Building Society

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Location:
United Kingdom , Coventry

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Category:

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Contract Type:
Not provided

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Salary:

64000.00 GBP / Year

Job Description:

This role will be responsible for the design and optimisation of end-to-end collections and recoveries strategies across all portfolios. It will own the strategy governance routines, develops product/portfolio-specific strategy plans, and partners across the business to deliver fast and safe change that balances customer outcomes with commercial performance.

Job Responsibility:

  • Design and optimisation of end-to-end collections and recoveries strategies across all portfolios
  • Own the strategy governance routines, develops product/portfolio-specific strategy plans
  • Partners across the business to deliver fast and safe change that balances customer outcomes with commercial performance
  • Design, document and test strategy changes
  • Build and maintain monthly plans and the framework
  • Oversee implementation quality and readiness
  • Define strategy KPIs/KRIs and ensure MI gives clear a view of conduct, credit and operational risk
  • Lead the analysis of performance trends, root causes and customer outcome evidence
  • Support the ownership governance routines for strategy, policy and process
  • Maintain clear audit trails and decision logs
  • Ensure alignment to risk appetite and Consumer Duty
  • Embed vulnerability and fair value considerations
  • Lead external benchmarking and horizon scanning

Requirements:

  • Strong collections and consumer duty experience within UK retail banking
  • Experience in collections strategy design
  • Strong command of governance, control frameworks and risk appetite in a Line 1 environment
  • Skilled in translating data/MI into strategy decisions
  • Confident in influencing senior stakeholders and Exec
  • Proven track record designing and delivering multi-portfolio collections strategies
  • Deep understanding of forbearance tools, contact strategies and customer outcome testing
  • Experience leading change (requirements, testing, implementation, PIR) and operating robust change control
  • Excellent written and verbal communication, including committee/pack writing and clear rationale setting
  • Ability to set direction and coach others

Nice to have:

  • Understanding of the importance of customer care
  • Knowledge of both secured and unsecured collections
  • Working knowledge of SAS/SQL and decision systems to guide design and testing (hands-on ability advantageous)
  • Leading a team
What we offer:
  • 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
  • Annual discretionary bonus scheme
  • Personal pension with matched contributions
  • Life assurance (6 times annual salary)

Additional Information:

Job Posted:
February 17, 2026

Expiration:
February 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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