Senior Collections Specialist

• Evaluate new and existing customer accounts to determine appropriate credit exposure and recommend decisions that align with company guidelines
• Monitor receivable balances and account activity to identify potential risk, escalate concerns, and take timely action to reduce financial exposure
• Manage collection efforts on past-due commercial accounts through consistent outreach, follow-up, and negotiated payment arrangements
• Review held orders related to financial concerns and authorize release when account conditions meet established requirements
• Investigate billing or payment discrepancies, coordinate with internal teams, and drive issues to resolution so outstanding balances can be cleared efficiently
• Maintain accurate account records by ensuring cash applications, invoice tracking, and credit-related updates are properly documented
• Partner with customer service, sales, and finance teams to support account decisions, apply credits appropriately, and improve overall collections effectiveness
• Prepare customer statements and contribute to recurring aging, delinquency, and risk reports for leadership review
• Support compliance with internal credit policies and assist with audits or financial reviews as requested

• At least 2 years of experience in credit and collections, preferably within a commercial environment
• Strong knowledge of credit evaluation, accounts receivable processes, financial statement review, and risk assessment
• Proficiency with ERP and business software, including SAP, Oracle, Microsoft Excel, and Microsoft Word
• Demonstrated ability to communicate effectively with customers, colleagues, and leaders in both written and verbal formats
• Strong negotiation, problem-solving, and analytical skills with the ability to manage multiple priorities independently
• Sound judgment, discretion, and a customer-focused approach when handling sensitive financial matters
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related discipline preferred
• Experience in a manufacturing or distribution setting is preferred

Experience in a manufacturing or distribution setting is preferred

• medical, vision, dental, and life and disability insurance
• enrollment in company 401(k) plan