Senior Collections Specialist

• Manage portfolio of client accounts to ensure timely collection of outstanding invoices
• Communicate professionally with clients via phone, email, and written correspondence to resolve billing issues and secure payments
• Collaborate with Practice Group Leaders and Senior Management on specific practice areas as it relates to their billing and collections initiatives
• Evaluate client payment trends and escalate delinquent accounts as necessary
• Negotiate terms for settlements and payment plans with delinquent clients
• Utilize financial data to identify trends, patterns and opportunities for process improvements
• Prepare regular reports on collection performance and trends for senior management
• Maintain accurate records of collection activities in the firm’s financial systems
• Maintain documentation of collection policies and procedures
• Provide problem solving assistance and participate in large department projects
• Establish and maintain effective working relationships with clients, client facing professionals and staff

• 5+ years of billing and collections experience in a CPA firm, law firm or professional services firm
• Bachelor's degree preferred
• Working knowledge of CCH Practice Management preferred
• Strong working knowledge of Excel and Word
• Excellent written and oral communication skills
• Strong organization skills
• Negotiation skills
• Detail-oriented with high degree of accuracy
• Excellent analytical and troubleshooting skills
• Strong client service skills with the ability to interact with all levels of management
• Able to operate in a fast moving, team-oriented collaborative environment with tight deadlines
• Proficient use of financial, accounting and collections systems
• Working knowledge of accounting principles, practices and procedures
• Ability to exercise discretion and strong judgment when handling confidential information

Working knowledge of CCH Practice Management

• Work Flex program which gives you the opportunity to work at our Chesterfield office, our Downtown St. Louis office, remotely, adopt a hybrid approach or even switch between these options as you prefer
• Professional development opportunities
• Benefits that directly impact mental, physical and financial wellness