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Our company is searching for an experienced Senior Collections & Receivables Specialist to take ownership of balance recoveries. This essential role focuses on managing and resolving outstanding employee balances across prior periods.
Job Responsibility:
Reconcile and manage historical outstanding balances from multiple periods with precision and discretion
Compile, validate, and aggregate total receivable balances
Clearly and professionally communicate balances and collection efforts to employees
Conduct prompt, consistent follow‑ups to ensure resolution within established timelines
Navigate sensitive, employee‑facing conversations with empathy, adhering to company policy and compliance requirements
Partner closely with Payroll, Accounting, Finance, and HR functions to research and resolve discrepancies
Maintain comprehensive documentation of balances, collection activity, and communications
Analyze patterns to identify root causes and recommend process or systems improvements
Requirements:
Demonstrated senior‑level experience in collections, receivables, or balance recovery
Strong background in accounts receivable, payroll tax collections, or payroll-related collections
Track record of handling sensitive collection activities
Advanced reconciliation and analytical skills with history of working across multiple time periods
Excellent professional verbal and written communication skills
High levels of discretion, professionalism, and follow-through