CrawlJobs Logo

Senior Collections Analyst

https://checkr.com Logo

Checkr

Location Icon

Location:
United States, Denver

Category Icon
Category:
Finance

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

92000.00 - 108000.00 USD / Year

Job Description:

As a Sr. Collections Analyst you will be responsible for high volume contact with our customers, collecting receivables and reconciling disputes as necessary. The right candidate will excel at controlling past due while keeping customer goodwill, driving results in a rapidly changing environment. As a Sr. Collections Analyst, you will report to the Manager, Credit & Collections.

Job Responsibility:

  • Own and manages customer past due accounts in the US & Canada
  • Provides timely resolution of past due and disputed items with customers to ensure continued relationship
  • Collaborate with customers, sales, customer success, revenue and billing operations to resolve various issues
  • Analyze information and communicate with manager and team as needed to determine next steps
  • Manage the refund, agency and write off process for assigned set of customers and see through completion
  • Reconcile customer accounts
  • Maintain detailed record of interactions with customers including follow up and next steps
  • Identify resolution of larger scale issues with are negatively impacting customer experience
  • Other projects/duties as assigned
  • Process and review credit reports
  • Partner with internal teams and develop relationships to ensure positive collaboration

Requirements:

  • 3+ years of collection experience
  • Sense of urgency in collections, prioritization and delivery
  • Excellent negotiation skills, ability to gain trust and confidence with customers, leadership and peers
  • Proven history of successful dispute reconciliation/troubleshooting
  • Effectively able to manage workload to a deadline
  • Ability to identify root cause issues, offer possible solutions and/or next course of action
  • Collaborative, positive, team player with commitment to outstanding customer service with external and internal stakeholders
  • Experience working in a fast-paced, high volume, high growth atmosphere
  • Experience with Oracle, JIRA and Tesorio a plus
  • Strong problem-solving skills
  • Proficient in MS Office
  • Excellent organizational abilities, attention to detail, strong written and oral communication skills

Nice to have:

Experience with Oracle, JIRA and Tesorio

What we offer:
  • A fast-paced and collaborative environment where we leverage the latest technology
  • Hands-on coaching and professional development
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Unlimited PTO policy
  • Gym membership & transportation reimbursements

Additional Information:

Job Posted:
April 29, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Collections Analyst

Senior Credit and Collections Analyst

Are you an experienced Credit & Collections professional looking for a dynamic r...
Location
Location
United States , Bergen County, NJ
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of Credit/Collections experience in a corporate or accounting environment
  • Bachelor’s Degree in Accounting, Finance, or a related field preferred
  • Strong SAP knowledge is highly desirable
  • Advanced Excel proficiency (pivot tables, VLOOKUPs, data analysis) preferred
  • Excellent analytical, communication, and negotiation skills
  • Ability to thrive in a fast-paced, team-oriented environment
Job Responsibility
Job Responsibility
  • Lead the collection of past-due accounts across multiple locations, ensuring timely resolution
  • Review and release sales orders on credit hold while assessing customer creditworthiness
  • Conduct detailed A/R aging analysis and assist in evaluating bad debt accounts
  • Review wire payments and accurately apply them to customer accounts
  • Assist in determining and assigning payment terms for all service centers
  • Prepare and present monthly A/R reports to management
  • Collaborate closely with A/R teams, inside sales representatives, and customers to resolve payment discrepancies and disputes
  • Identify process improvements to enhance efficiency in credit and collections operations
  • Handle administrative tasks and contribute to special projects as needed
What we offer
What we offer
  • Work with a globally recognized company that values its employees
  • Opportunity for career growth and professional development
  • A collaborative, supportive workplace culture with excellent benefits
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Senior Debt collection Analyst

The Senior Credit Analyst is responsible for managing the end-to-end credit/coll...
Location
Location
India , Chennai
Salary
Salary:
Not provided
accaglobal.com Logo
ACCA
Expiration Date
January 10, 2026
Flip Icon
Requirements
Requirements
  • Degree in Accounting or related Finance degree required
  • Minimum 2-5years relevant Debt collections/credit or financial experience demonstrating strong financial interpretation & analysis skills
  • Experience in credit risk assessment and offer to cash process is an added advantage
  • Language: Hindi & English
  • Strong diplomatic negotiating skills with ability to make tough decisions and implement action steps to resolve credit issues while maintaining customer relationships.
  • Demonstrated leadership capabilities for team projects with ability to motivate team efforts and lead and influence outside organizational boundaries.
  • Strong aptitude for managing processes and driving towards best-in-class process performance
  • A passion for learning soft and leadership skills
  • Passion for coaching is highly desired
Job Responsibility
Job Responsibility
  • Manage the end-to-end credit/collections operations for theCredit Operations process of India
  • Primary process covered will be Debt collections with wider linkages to Credits, Cash Allocation, Cash Application and Debt Recovery
  • Provides support to the Debt Management Lead with regards to E2E DC management for the country engaging with business stakeholders and overall responsible of the performance of the country’s KPIs
  • Manage Debt Collections
  • Establishment of appropriate order release support with necessary MOA and the analysis of the overall credit exposure where needed
  • Solve problems quickly and create resolutions that bring in revenue on a regular basis
  • Work closely with team members to create ways to bring in cash quickly and find success as a group
  • Develop collections methods that consistently lead to achieving or exceeding company financial goals
  • Conduct customized collections plans on each customer that consist of emails, phone calls and standard mail correspondence on a daily basis by following the FSCM strategy
  • Research each account using customer’s past records such as payment behavior, business history etc. before recommending any order release to MOA holder
What we offer
What we offer
  • Our pay and benefits packages are considered to be among the best in the world
  • We’re creating a space, where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles
  • We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology
  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity
  • We consider ourselves a flexible employer and want to support you finding the right balance
  • We’re huge advocates for career development
  • We’ll encourage you to try new roles and experience new settings
Read More
Arrow Right
New

Senior Business Analyst - Guidewire BillingCenter

Accenture is a leading global professional services company, providing a broad r...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
accaglobal.com Logo
ACCA
Expiration Date
January 12, 2026
Flip Icon
Requirements
Requirements
  • 5+ years of experience as a Business Analyst in the insurance domain
  • Minimum 2 years of hands-on experience with Guidewire BillingCenter
  • Strong understanding of UK insurance billing lifecycle including invoicing, payments, collections, and adjustments
  • Experience in requirements elicitation techniques such as workshops, interviews, and prototyping
  • Proficiency in solution design using BPMN, UML, or Design Thinking methodologies
  • Familiarity with Agile and Waterfall delivery models
  • Excellent communication and stakeholder management skills
  • Experience with tools such as JIRA, Confluence, Visio, and Excel
  • Ability to lead and mentor junior analysts
Job Responsibility
Job Responsibility
  • Lead business analysis activities for Guidewire BillingCenter transformation projects
  • Elicit, analyze, and document business requirements related to insurance billing processes
  • Engage with stakeholders across business and IT to ensure alignment of requirements and solutions
  • Design functional solutions leveraging Guidewire BillingCenter capabilities and configuration options
  • Support end-to-end delivery lifecycle including testing, training, and change management
  • Collaborate with developers, testers, and product owners to ensure successful implementation
  • Conduct workshops, interviews, and data analysis to inform solution design
  • Ensure adherence to Guidewire best practices and billing domain standards
What we offer
What we offer
  • Inclusion and diversity
  • Supporting the whole person
  • Workplace free from bias
  • Opportunities to keep skills relevant through certifications, learning, and diverse work experiences
Read More
Arrow Right
New

Senior Data Analyst

The candidate must have senior data analysis experience in the following: Experi...
Location
Location
United States , Columbus, Ohio
Salary
Salary:
Not provided
oceanbluecorp.com Logo
Ocean Blue Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience collecting and managing WIC data as found in the State of Ohio WIC applications, including but not limited to Omneity and WIC Vendor Management
  • Experience collecting and managing WIC data from State of Ohio WIC agency via the Innovation Ohio Platform (IOP)
  • Experience using Impala/ANSI SQL to select and transform data as needed
  • SQL experience must include data conversion, pivots, and logical assignments
  • Experience using Hue (Impala Editor) for querying large datasets, managing SQL scripts, and creating reusable query workflows within shared or sandbox environments
  • Experience creating views or temporary tables within a sandbox database and/or schema to facilitate more complex queries
  • Experience working with business users to understand and document their analytics and reporting requirements
  • Experience developing complex reports and dashboard for state and federal reporting
  • Experience with all types of testing from unit to system and user acceptance testing, developing test cases and scenarios along with business users, reporting and tracking defects and triaging/resolving issues
  • Experience training business users on analytic tools and data structures
Read More
Arrow Right
New

Senior Data Analyst

The candidate must have senior data analysis experience in the following: Experi...
Location
Location
United States , Columbus
Salary
Salary:
Not provided
oceanbluecorp.com Logo
Ocean Blue Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience collecting and managing birth defect data as found in the State of Ohio applications, including but not limited to the Maternal and Child Health Integrated Data System
  • Experience collecting and managing birth defect data from the State of Ohio Department of Health agency via the Innovation Ohio Platform (IOP)
  • Experience using Impala/ANSI SQL to select and transform data as needed. SQL experience must include data conversion, pivots, and logical assignments
  • Experience using Hue (Impala Editor) for querying large datasets, managing SQL scripts, and creating reusable query workflows within shared or sandbox environments
  • Experience creating views or temporary tables within a sandbox database and/or schema to facilitate more complex queries
  • Experience working with business users to understand and document their analytics and reporting requirements
  • Experience developing complex reports and dashboards for state and federal reporting
  • Experience with all types of testing from unit to system and user acceptance testing, developing test cases and scenarios along with business users, reporting and tracking defects, and triaging/resolving issues
  • Experience training business users on analytic tools and data structures
Read More
Arrow Right

Financial Planning and Analysis Senior Analyst

The Financial Planning and Analysis Senior Analyst is an intermediate level posi...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years of experience working with a variety of financial platforms
  • Proficient with Microsoft Office applications
  • Demonstrated presentation skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • 7+ years of experience in accounting and/or finance, experience in financial services preferred
  • Professional degree equivalent to CA/MBA/BMS would be preferable
  • Understanding of FP&A processes and management reporting, experience in financial services preferred
  • Experienced in Microsoft Office (excellent PowerPoint and Excel skills)
  • Effective communication skills
  • Strong analytical and problem-solving skills
Job Responsibility
Job Responsibility
  • Address strategic issues on an ad hoc basis that are complementary to the regular planning and analysis processes
  • Contribute to Quarterly Competitor Reviews, Quarterly Annotated Supplement, and Quarterly Investment Reports
  • Generate flash results/highlights for Board of Directors’ reports and Executive Management reports
  • Develop/coordinate processes (e.g. the annual planning and periodic forecasting processes) and review results against plans monthly including business analysis functions performed by Business Unit Managers (BUMs)
  • Participate in annual budget CCAR PPNR forecasts, 3-year strategic and operating plans and monthly estimate outlook process
  • Oversee the estimation of risk capital and incorporate results into management report metrics for decision processes
  • Analyze key management review presentations for individual Regions and Products
  • Execute time critical activities for client facing Financial Planning and Analysis teams
  • Contribute to the development of review material for internal leadership and external regulator reviews
  • Execute analysis of annual 3-year strategic/operating plans, CCAR PPNR forecasts, QMMF, and quarterly outlooks in partnership with finance and business organizations
What we offer
What we offer
  • Opportunity to join one the leading financial institutions in the world which prides itself on people development and mobility
  • The role also provides a great opportunity to build a career within the Finance Division and gain a holistic understanding of the various functions & businesses within USPB business
  • Interaction with people at varied levels and from different areas of the organization (finance, business, corporate, etc.)
  • Opportunity to work closely with the senior management
  • Fulltime
Read More
Arrow Right

IT Project Senior Analyst

We are seeking an experienced IT Project Senior Analyst to join our Services Tec...
Location
Location
Canada , Mississauga
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years experience in an IT project leadership role with commensurate people management experience
  • Proven track record of successfully delivering IT projects, including governance and stakeholder management
  • Strong understanding of project management methodologies (Agile, Waterfall) and best practices
  • Excellent leadership, communication, and interpersonal skills, with the ability to influence and drive consensus across diverse teams
  • Experience with project management tools such as JIRA, Confluence, MS Project, or similar
  • PMP or Scrum/Agile certification is a plus
  • English and Spanish bilingual highly preferred
  • Bachelor’s/University degree or equivalent experience in Computer Science, Information Technology, Business Administration, or a related field
Job Responsibility
Job Responsibility
  • Verifies project team adherence to control and risk implementations as well as standards and process changes
  • Lead the implementation of robust project governance frameworks, ensuring alignment with organizational standards and compliance requirements
  • Develops & maintains detailed IT work plans, schedules, charters, roadmaps
  • project estimates, resource plans and status reports
  • Monitor project performance and compliance through regular audits, reviews, and checkpoints
  • Ensures programs adhere to Citi PM Policy and Standards for process, tools and quality assurance, while driving consistency of deliverables and artifacts
  • Collaborates with knowledgeable and demanding stakeholders to establish project plans for major initiatives and helps drive efforts to a successful conclusion
  • Demonstrates a comprehensive understanding of how areas of IT project leadership collectively integrate to contribute to achieving business goals
  • Prioritizes workload based on criticality
  • Able to take on assignments and execute them independently with minimum oversight
  • Fulltime
Read More
Arrow Right

Senior Analyst, Conversational Analytics

At CVS Health, we’re building a world of health around every consumer and surrou...
Location
Location
United States , Chicago
Salary
Salary:
43888.00 - 112200.00 USD / Year
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
February 28, 2026
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Statistics, Business, Social Sciences, or a related field
  • Two years experience in Customer Experience, Analytics, Contact Center Quality required
  • Experience utilizing natural language processing analytics technology
  • Clarabridge/Qualtrics’ Discover experience highly preferred
  • Strong organization, project management, and/or technical program management skills
  • Comfortable with ambiguity, and working cross-functionally to ensure project success
  • Self-motivated and eager to take ownership of projects
  • Interest in continued learning and expanding your technical skills
  • Demonstrated attention to detail, experience leveraging data & analytics to solve problems by collecting, organizing, analyzing, and interpreting data to generate insights
  • Proven innovative problem-solving abilities and decision-making skills
Job Responsibility
Job Responsibility
  • Leverage technology to automatically mine customer contacts to assess quality of service provided
  • Responsible for managing, collecting, and organizing information from contact center interactions
  • Collaborate with contact center leaders and stakeholders to determine program deliverables and expected timeframes
  • Manage progress and communicate regular progress updates
  • Partner with the Analyst, Conversational Analytics to ensure deliverables are completed to expectations and on time
  • Share reporting and analysis with a variety of organizational stakeholders and contact center leadership
  • Develop materials, which may include dashboards and/or slides, to lead discussions with key organizational leaders
  • Present data and analysis in a clear and concise manner, to showcase the aggregate picture of customers’ experiences with the contact center in regards to call quality assessment
  • Conduct ongoing calibration reviews of quality metrics with leaders, to ensure the program is informing decision-making and improving call quality in the contact center
  • Develop role-based reporting and scorecards, to assist with coaching and ensure leaders are informed about their teams’ performance
What we offer
What we offer
  • Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
  • Paid vacation, sick time, and investment/retirement 401K match options
  • Health insurance, vision, and dental benefits
  • Opportunities for leadership development and continuing education stipends
  • New centers and flexible work environments
  • Opportunities for high levels of responsibility and rapid advancement
  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.