Senior Collections Analyst

• Own and manages customer past due accounts in the US & Canada
• Provides timely resolution of past due and disputed items with customers to ensure continued relationship
• Collaborate with customers, sales, customer success, revenue and billing operations to resolve various issues
• Analyze information and communicate with manager and team as needed to determine next steps
• Manage the refund, agency and write off process for assigned set of customers and see through completion
• Reconcile customer accounts
• Maintain detailed record of interactions with customers including follow up and next steps
• Identify resolution of larger scale issues with are negatively impacting customer experience
• Other projects/duties as assigned
• Process and review credit reports
• Partner with internal teams and develop relationships to ensure positive collaboration

• 3+ years of collection experience
• Sense of urgency in collections, prioritization and delivery
• Excellent negotiation skills, ability to gain trust and confidence with customers, leadership and peers
• Proven history of successful dispute reconciliation/troubleshooting
• Effectively able to manage workload to a deadline
• Ability to identify root cause issues, offer possible solutions and/or next course of action
• Collaborative, positive, team player with commitment to outstanding customer service with external and internal stakeholders
• Experience working in a fast-paced, high volume, high growth atmosphere
• Experience with Oracle, JIRA and Tesorio a plus
• Strong problem-solving skills
• Proficient in MS Office
• Excellent organizational abilities, attention to detail, strong written and oral communication skills

Experience with Oracle, JIRA and Tesorio

• A fast-paced and collaborative environment where we leverage the latest technology
• Hands-on coaching and professional development
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Unlimited PTO policy
• Gym membership & transportation reimbursements