Senior Collection Specialist Job at Edgerton Dental Clinic (Kraków)

Job Description

This Senior Collection Specialist position provides essential support to all divisions and legal entities aligned with Global Business Services in Europe. The role is responsible for providing reporting, portfolio analytics, and leadership support to the European Collections organization. The position drives improvements in key account collection processes to maximize cash flow and manage complex key accounts. Additionally, it involves designing, configuring, and maintaining the Ecolab’s Collections system and providing training on key account collection strategies to team members and stakeholders.

Job Responsibility

Provide leadership and resolution support to collections specialist regarding complex key account issues
Design, support configuration and maintenance of Ecolab’s Collections system, ensuring effective utilization and ongoing enhancements
Manage a segment of complex key accounts and support the maintenance and enhancement of key account hierarchy and harmonization
Support associate training by developing training materials and procedures regarding key account collection processes
Lead cross-functional process improvement initiatives to enhance collection efficiency and effectiveness
Establish strong working relationships with corporate account sales management teams (AVP’s/CAM’s/AM’s) and internal/external customer contacts
React quickly to challenges by supporting ongoing system enhancements
Suggest procedural changes to improve productivity and service, utilizing knowledge of multiple credit systems and divisional programs
Develop or enhance desktop procedures for the collection team and drive compliance
Assist the Collections Senior Manager Europe with team management, training, and special projects
Manage special division reporting requiring collection input around specific key account customer segments and work closely with the Collections Reporting Team to develop or enhance reports and analysis around key account AR portfolio
Coach and train collections specialists on key account collection strategies and divisional programs
May provide leadership or manage a segment of complex key account customers

Requirements

Bachelor’s degree in finance, accounting, business, or a related field
Experience with Microsoft Office (Word, Outlook, Excel Access), proficiency with enterprise technologies
Min 3 Years of Credit/collections experience and/or customer service experience related to large corporate customers as well as with high-volume and multi-platform environments
Ideally Experience with process migration and centralization
Proficient in analysing financial data
Ability to identify potential risk in your account portfolio as well as the ability to manage and mitigate these risks
Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines
Effective oral and written communication skills in English
other European languages would be an advantage
Demonstrated initiative and ability to work independently
Self-motivated and both detail and process-oriented
Proven analytical and problem-solving skills
Strong critical thinking and decision-making skills
Excellent problem-solving abilities and Experience with continuous improvement methods, ideally trained and certified in Problem Solving Methodologies (e.g. Lean Six Sigma)
Effective time management skills
Strong (external and internal) customer orientation
Ability to adapt to changing circumstances

Nice to have

other European languages
Ideally Experience with process migration and centralization
trained and certified in Problem Solving Methodologies (e.g. Lean Six Sigma)

What we offer

Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, lunch subsidy, sport cards)
Flexible working arrangements with hybrid model of work (approx. 60% from the office and 40% from home)
Matrix organization
Collaborative environment
Personalized plans with rapid progression
Professional growth supported by active committee for different career levels
High employee satisfaction and responsive feedback
Continuous learning and technical training incl. subject matter experts’ trainings, soft skills and management trainings and LinkedIn learning
Relocation support for international candidates and candidates living outside of Krakow
Social events such as family events and charity auctions
Comfortable working environment (Library, relaxation area, casual dress code)
Parking space for cars and bikes

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Senior Collection Specialist

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