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Edgerton Dental Clinic Logo Edgerton Dental Clinic · Finance

Senior Collection Specialist

Poland, Kraków Employment contract · Job Posted May 28, 2026
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Job Description

This Senior Collection Specialist position provides essential support to all divisions and legal entities aligned with Global Business Services in Europe. The role is responsible for providing reporting, portfolio analytics, and leadership support to the European Collections organization. The position drives improvements in key account collection processes to maximize cash flow and manage complex key accounts. Additionally, it involves designing, configuring, and maintaining the Ecolab’s Collections system and providing training on key account collection strategies to team members and stakeholders.

Job Responsibility

  • Provide leadership and resolution support to collections specialist regarding complex key account issues
  • Design, support configuration and maintenance of Ecolab’s Collections system, ensuring effective utilization and ongoing enhancements
  • Manage a segment of complex key accounts and support the maintenance and enhancement of key account hierarchy and harmonization
  • Support associate training by developing training materials and procedures regarding key account collection processes
  • Lead cross-functional process improvement initiatives to enhance collection efficiency and effectiveness
  • Establish strong working relationships with corporate account sales management teams (AVP’s/CAM’s/AM’s) and internal/external customer contacts
  • React quickly to challenges by supporting ongoing system enhancements
  • Suggest procedural changes to improve productivity and service, utilizing knowledge of multiple credit systems and divisional programs
  • Develop or enhance desktop procedures for the collection team and drive compliance
  • Assist the Collections Senior Manager Europe with team management, training, and special projects
  • Manage special division reporting requiring collection input around specific key account customer segments and work closely with the Collections Reporting Team to develop or enhance reports and analysis around key account AR portfolio
  • Coach and train collections specialists on key account collection strategies and divisional programs
  • May provide leadership or manage a segment of complex key account customers

Requirements

  • Bachelor’s degree in finance, accounting, business, or a related field
  • Experience with Microsoft Office (Word, Outlook, Excel Access), proficiency with enterprise technologies
  • Min 3 Years of Credit/collections experience and/or customer service experience related to large corporate customers as well as with high-volume and multi-platform environments
  • Ideally Experience with process migration and centralization
  • Proficient in analysing financial data
  • Ability to identify potential risk in your account portfolio as well as the ability to manage and mitigate these risks
  • Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines
  • Effective oral and written communication skills in English
  • other European languages would be an advantage
  • Demonstrated initiative and ability to work independently
  • Self-motivated and both detail and process-oriented
  • Proven analytical and problem-solving skills
  • Strong critical thinking and decision-making skills
  • Excellent problem-solving abilities and Experience with continuous improvement methods, ideally trained and certified in Problem Solving Methodologies (e.g. Lean Six Sigma)
  • Effective time management skills
  • Strong (external and internal) customer orientation
  • Ability to adapt to changing circumstances

Nice to have

  • other European languages
  • Ideally Experience with process migration and centralization
  • trained and certified in Problem Solving Methodologies (e.g. Lean Six Sigma)

What we offer

  • Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, lunch subsidy, sport cards)
  • Flexible working arrangements with hybrid model of work (approx. 60% from the office and 40% from home)
  • Matrix organization
  • Collaborative environment
  • Personalized plans with rapid progression
  • Professional growth supported by active committee for different career levels
  • High employee satisfaction and responsive feedback
  • Continuous learning and technical training incl. subject matter experts’ trainings, soft skills and management trainings and LinkedIn learning
  • Relocation support for international candidates and candidates living outside of Krakow
  • Social events such as family events and charity auctions
  • Comfortable working environment (Library, relaxation area, casual dress code)
  • Parking space for cars and bikes
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