CrawlJobs Logo

Senior COE Specialist I - Premium Support Specialist

uber.com Logo

Uber

Location Icon

Location:
Japan , Tokyo

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Uber for Business (U4B) is rapidly expanding and is positioned to be the next growth engine for Uber. The U4B Premium Support Specialist will be responsible for providing top-level customer support to U4B’s largest and most prestigious clientele. U4B Premium Support Specialists help the administrators of large accounts through unique and exceptional support methods, ensuring that problems are resolved promptly or before they even happen. Additionally, U4B Premium Support Specialists coordinate cross-functional responses for clients and work closely with the account management team and other internal stakeholders to provide the best possible experience to our business customers. The Japan Premium Support Specialist will also be responsible for overseeing our third-party customer support operations (Customer Consultation Desk), ensuring that issues are efficiently addressed and properly escalated to the relevant stakeholders.

Job Responsibility:

  • PSS client inflow management: drive resolution of complex problems by leveraging internal resources and using multiple communication channels including email and messaging (possibly Zoom also)
  • Stakeholder management: collaborate effectively with U4B Sales/Account Managers and Implementation Leads to keep them apprised of client concerns, with possible client onsite visits
  • Project management: plan and execute projects to improve the customer experience for U4B admins and clients
  • BAU efficiency: ensure BAU for U4B continues to run efficiently and smoothly
  • Be the subject matter expert for all the products that U4B has to offer and identify process and policy gaps to mitigate them accordingly
  • Maintain PSS dashboard and send monthly progress reports to the administrators
  • Analyze data using basic SQL and Google Sheets on customer’s U4B account and then using that data to make recommendations to the client, where applicable
  • Proactively identify trends or impending issues and inform your client to minimize disruption to their service
  • Join team meetings to share relevant updates and roadblocks
  • Monitor U4B account transactions to ensure accuracy and promptly identify and resolve any discrepancies in payments

Requirements:

  • Experience in B2B customer support, sales, or account management
  • Craftsmanship service: provide exceptional support and ensure customer satisfaction, resolving complex inbound or outbound issues sometimes without well-documented SOPs, including outbound phone support when necessary
  • Root cause analysis: conduct analysis to identify underlying issues and present findings when requested by stakeholders by following up with teams like bugs/outages teams, jira teams and risk teams
  • Stakeholder collaboration: work closely with both internal and cross-functional stakeholders to resolve urgent issues across various Uber for Business products
  • Insight generation: produce actionable insights such as inefficient SOPs, content updates & patterns of fraud from support activities and highlight to Team Leaders

Additional Information:

Job Posted:
March 21, 2026

Work Type:
On-site work
Icon
Uber - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior COE Specialist I - Premium Support Specialist

AI Product Owner

Beazley’s data reflects the complexity of our business. We are committed to buil...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Stakeholder influence, structured problem-solving, commercial acumen, clear communication, and change leadership
  • Domain Expertise: Strong understanding of the specialist area (Ops/Reg, Dist/Marketing, or Policy/Claims) and adjacent functions (pricing, risk, finance)
  • Detailed knowledge of business and technology issues / opportunities related to insurance, data and AI
  • Strong understanding of data management principles, data governance, and analytics
  • Experience in Agile product development and backlog management
  • Degree in Data Science, Computer Science, Business Analytics, or related field
  • advanced degree desirable
  • Demonstrable experience of AI product delivery / ownership within insurance or financial services
  • Strong understanding of AI/ML concepts, model lifecycle, and MLOps
  • Knowledge of ethical AI principles and regulatory frameworks
Job Responsibility
Job Responsibility
  • Define and communicate the vision, goals, and roadmap for AI products
  • Align AI initiatives with business strategy and regulatory compliance
  • Work with Head of AI to establish AI CoE and drive platform / product capability in collaboration with federated analytics teams in Finance, Underwriting, Actuarial and Claims
  • Own and prioritize the AI product backlog, balancing short-term delivery with long-term strategic goals
  • Translate business problems into AI use cases with clear actionable user stories and acceptance criteria
  • Ensure delivery practices (Agile/Scrum/Kanban), NFRs (performance, governance, resilience, privacy-by-design), and control frameworks (quality, metadata, lineage) are embedded
  • Drive delivery of AI products through agile ceremonies (sprint planning, reviews, retrospectives)
  • Monitor KPIs and value metrics to ensure AI products deliver measurable outcomes (e.g., loss ratio improvement, leakage reduction, NB premium, campaign ROI uplift, cycle-time reduction)
  • Maintain product-level scorecards and dashboards tracking usage, quality, SLA performance, and business impact
  • Manage seamless AI product integration into Value streams (martech/Claims, etc) and Change initiatives (Modernisation, Underwriting Transformation, etc.)
What we offer
What we offer
  • Attractive base compensation and discretionary performance related annual bonus
  • Private medical insurance coverage for both you and your dependents
  • Company paid life assurance and long term disability insurance
  • Pension with 10% employer contribution, plus a further matched contribution up to 2.5%
  • 25 days of annual leave (prorated for 1st calendar year of employment), plus public holidays, with the ability to flex the religious bank holidays to suit your religious beliefs, subject to approval
  • Additional annual leave purchase is also available up to a maximum of five additional days per year
  • Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually
  • Up to £550 reimbursement towards home office setup
  • Free in-office lunch and monthly lifestyle allowance
  • Monthly travel allowance or annual season ticket
  • Fulltime
Read More
Arrow Right

AI Product Owner

Beazley’s data reflects the complexity of our business. We are committed to buil...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Stakeholder influence, structured problem-solving, commercial acumen, clear communication, and change leadership
  • Strong understanding of the specialist area (Ops/Reg, Dist/Marketing, or Policy/Claims) and adjacent functions (pricing, risk, finance)
  • Detailed knowledge of business and technology issues / opportunities related to insurance, data and AI
  • Strong understanding of data management principles, data governance, and analytics
  • Experience in Agile product development and backlog management
  • Degree in Data Science, Computer Science, Business Analytics, or related field
  • advanced degree desirable
  • Demonstrable experience of AI product delivery / ownership within insurance or financial services
  • Strong understanding of AI/ML concepts, model lifecycle, and MLOps
  • Knowledge of ethical AI principles and regulatory frameworks
Job Responsibility
Job Responsibility
  • Define and communicate the vision, goals, and roadmap for AI products
  • Align AI initiatives with business strategy and regulatory compliance
  • Work with Head of AI to establish AI CoE and drive platform / product capability in collaboration with federated analytics teams in Finance, Underwriting, Actuarial and Claims
  • Own and prioritize the AI product backlog, balancing short-term delivery with long-term strategic goals
  • Translate business problems into AI use cases with clear actionable user stories and acceptance criteria
  • Ensure delivery practices (Agile/Scrum/Kanban), NFRs (performance, governance, resilience, privacy-by-design), and control frameworks (quality, metadata, lineage) are embedded
  • Drive delivery of AI products through agile ceremonies (sprint planning, reviews, retrospectives)
  • Monitor KPIs and value metrics to ensure AI products deliver measurable outcomes (e.g., loss ratio improvement, leakage reduction, NB premium, campaign ROI uplift, cycle-time reduction)
  • Maintain product-level scorecards and dashboards tracking usage, quality, SLA performance, and business impact
  • Manage seamless AI product integration into Value streams (martech/Claims, etc) and Change initiatives (Modernisation, Underwriting Transformation, etc.)
What we offer
What we offer
  • Attractive base compensation and discretionary performance related annual bonus
  • Private medical insurance coverage for both you and your dependents
  • Company paid life assurance and long term disability insurance
  • Pension with 10% employer contribution, plus a further matched contribution up to 2.5%
  • 25 days of annual leave (prorated for 1st calendar year of employment), plus public holidays, with the ability to flex the religious bank holidays to suit your religious beliefs, subject to approval
  • Additional annual leave purchase is also available up to a maximum of five additional days per year
  • Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually
  • Up to £550 reimbursement towards home office setup
  • Free in-office lunch and monthly lifestyle allowance
  • Monthly travel allowance or annual season ticket
  • Fulltime
Read More
Arrow Right
New

Senior MuleSoft Developer with EDI

Location
Location
India , Hyderabad
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ year of experience in MuleSoft development
  • Must have hands-on experience in designing, develop and testing EDI interfaces, transforming data between different formats
  • Strong experience in SOA, REST and web services
  • Experience in Mule ESB, Anypoint Studio, API Management and CloudHub
  • Good understanding of SOA and integration patterns
  • Provide technical assistance to MuleSoft customers and partners
  • Debug, troubleshoot and resolve MuleSoft application issues
  • Handle customer escalations and provide timely resolution
  • Prepare technical documentation for MuleSoft applications
Read More
Arrow Right
New

Us Country Head, Global Site & Study Operations Senior Director

Provide strategic and operational leadership for all study and site execution wi...
Location
Location
United States
Salary
Salary:
228624.00 - 265674.00 USD / Year
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Doctorate degree & 5 years of clinical execution experience or equivalent
  • Master's degree & 9 years of clinical execution experience or equivalent
  • Bachelor's degree & 11 years of clinical execution experience or equivalent
  • In addition to meeting at least one of the above requirements, you must have a minimum of 5 years' experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources.
Job Responsibility
Job Responsibility
  • Provide strategic and operational leadership for all study and site execution within the assigned country or hub-and-spoke geography, ensuring delivery of the clinical portfolio in alignment with global study strategies, regulatory requirements, and Amgen quality standards
  • Accountable for end-to-end study, site, and site engagement execution across the assigned country or hub-and-spoke geography, delivering start-up, enrolment, retention, data quality, and patient safety outcomes in compliance with local regulations and global strategies
  • Provide strategic leadership for country commitments, acting as a key advisor on study feasibility, placement, and site selection, aligned to global portfolio priorities and regional strengths
  • Lead, line-manage, and develop the Country/Hub team, ensuring clear direction, strong performance, capability development, and succession planning to deliver portfolio and organizational objectives
  • Ensure adequate and timely resourcing across study delivery, site operations, and monitoring roles, working closely with global partners to match capacity and capability to portfolio demand
  • Drive site engagement through a clearly differentiated Amgen site experience strengthening investigator and site relationships through strong leadership, compliance, innovation, and collaboration with global study teams
  • Oversee country-level financial and operational management, including budgets, forecasting, vendor oversight, and efficient allocation of resources to ensure accountability and value delivery
  • Lead country governance and risk management, including chairing the Country Management Team (CMT),representing the country in senior governance forums, and managing risks, issues, and escalation to protect quality and delivery
  • Ensure regulatory compliance, inspection readiness, and continuous improvement, promoting best-practice sharing, audit readiness, and adherence to ICH-GCP, SOPs, and local regulatory requirements.
What we offer
What we offer
  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans and bi-annual company-wide shutdowns
  • Flexible work models, including remote work arrangements, where possible
Read More
Arrow Right
New

Teller

Wells Fargo is seeking a Teller in our Consumer Banking and Lending division, as...
Location
Location
United States , Rialto
Salary
Salary:
20.00 - 26.00 USD / Hour
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
May 31, 2026
Flip Icon
Requirements
Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Job Responsibility
Job Responsibility
  • Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
  • Receive direction from managers and exercises judgment within defined policies and procedures
  • Escalate questions and issues to more experienced roles
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
  • Identify information and services to meet customers financial needs
What we offer
What we offer
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Parttime
Read More
Arrow Right
New

Security Engineer WAF and SSLO (L2)

The WAF & SSLO L2 Engineer will be a key member of our network security team, re...
Location
Location
India , Kolkata
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Operational support for F5 BIG-IP systems, specifically for WAF (ASM) and SSL Orchestrator (SSLO) modules
  • Monitor F5 platforms for performance, availability, and security events
  • Analyze and resolve security incidents related to web applications and SSL/TLS traffic
  • Escalate complex or high-severity issues to L3 engineering team and F5 TAC
  • Manage and deploy Web Application Firewall (WAF) policies and security policies
  • Perform configuration changes and updates on F5 SSL Orchestrator
  • Implement standard configurations for new applications and services
  • Develop and maintain Standard Operating Procedures (SOPs), runbooks, and knowledge base
  • Lead troubleshooting efforts for security incidents
  • Ensure F5 WAF and SSLO configurations are compliant with security policies and regulatory requirements
Job Responsibility
Job Responsibility
  • Provide Level 2 operational support for F5 BIG-IP systems, specifically for WAF (ASM) and SSL Orchestrator (SSLO) modules
  • Monitor F5 platforms for performance, availability, and security events, responding to alerts and service-desk tickets
  • Analyze and resolve security incidents related to web applications and SSL/TLS traffic
  • Escalate complex or high-severity issues to L3 engineering team and F5 TAC
  • Manage and deploy WAF policies and security policies, including managing exceptions and performing policy tuning
  • Perform configuration changes and updates on F5 SSL Orchestrator
  • Implement standard configurations for new applications and services
  • Develop and maintain SOPs, runbooks, and knowledge base
  • Lead troubleshooting efforts for security incidents
  • Ensure F5 WAF and SSLO configurations are compliant with bank's security policies and regulatory requirements
  • Fulltime
Read More
Arrow Right
New

Clinical Development Director - Oncology

Supporting the development, execution and communication of the global scientific...
Location
Location
United States
Salary
Salary:
274788.85 - 371773.15 USD / Year
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • MD or DO degree from an accredited medical school
  • 2 years of clinical research experience and/or basic science research
  • 5+ years of clinical research experience and/or basic science research combined with clinical teaching and patient care activities, particularly in GU Oncology (prostate cancer)
  • Clinical research experience in the biopharmaceutical industry (biotech, pharmaceutical or CRO company)
  • In-depth understanding of the scientific method and clinical applications based on medical, scientific and practical rationale
  • Familiarity with concepts of clinical research and clinical trial design, including biostatistics
  • Sound scientific and clinical judgment
  • Knowledge of Good Clinical Practices (GCP), FDA and EMEA/CHMP regulations and guidelines, and applicable international regulatory requirements
  • Ability to effectively present ideas and document complex medical/clinical concepts in both written and oral communication
  • Demonstrated ability as a medical expert in a complex matrix environment
Job Responsibility
Job Responsibility
  • Supporting the development, execution and communication of the global scientific/medical evidence plan
  • Supporting cross-functional and global collaborations to integrate broad medical, scientific, and commercial input into the development program
  • Supporting the development of key scientific external relationships with opinion leaders
  • Participating and providing clinical input into safety and regulatory interactions
  • Provide clinical/scientific input during the development and execution of clinical trials
  • Interpret clinical trial data
  • Participate in safety assessments
  • Participate in interactions with regulatory agencies
  • Author CSRs, publications and regulatory submissions
  • Develop key opinion leaders and make scientific presentation at advisory boards, key scientific meetings and external committee meetings as delegated by Global Development Leader
What we offer
What we offer
  • A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans
  • Flexible work models where possible
  • Fulltime
Read More
Arrow Right
New

Am Room Attendant

Our jobs aren’t just about giving guests a clean room and a freshly made bed. In...
Location
Location
United States , Laguna Niguel
Salary
Salary:
28.40 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Stand, sit, or walk for an extended time
  • move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • ensure a safe work place
  • follow company policies and procedures
  • maintain confidentiality
  • uphold quality standards
  • ensure uniform, personal appearance, and communications are professional
Job Responsibility
Job Responsibility
  • Giving guests a clean room and a freshly made bed
  • building an experience that is memorable and unique
  • maintaining the appearance and cleanliness of the whole hotel
  • delivering guest requests
  • stocking carts
  • cleaning rooms and public spaces
  • Fulltime
Read More
Arrow Right