CrawlJobs Logo
Uber Logo Uber · Customer Service

Senior COE Specialist I - Premium Support Specialist

Japan, Tokyo · Job Posted March 21, 2026
Apply Position
Job Link Share

Job Description

Uber for Business (U4B) is rapidly expanding and is positioned to be the next growth engine for Uber. The U4B Premium Support Specialist will be responsible for providing top-level customer support to U4B’s largest and most prestigious clientele. U4B Premium Support Specialists help the administrators of large accounts through unique and exceptional support methods, ensuring that problems are resolved promptly or before they even happen. Additionally, U4B Premium Support Specialists coordinate cross-functional responses for clients and work closely with the account management team and other internal stakeholders to provide the best possible experience to our business customers. The Japan Premium Support Specialist will also be responsible for overseeing our third-party customer support operations (Customer Consultation Desk), ensuring that issues are efficiently addressed and properly escalated to the relevant stakeholders.

Job Responsibility

  • PSS client inflow management: drive resolution of complex problems by leveraging internal resources and using multiple communication channels including email and messaging (possibly Zoom also)
  • Stakeholder management: collaborate effectively with U4B Sales/Account Managers and Implementation Leads to keep them apprised of client concerns, with possible client onsite visits
  • Project management: plan and execute projects to improve the customer experience for U4B admins and clients
  • BAU efficiency: ensure BAU for U4B continues to run efficiently and smoothly
  • Be the subject matter expert for all the products that U4B has to offer and identify process and policy gaps to mitigate them accordingly
  • Maintain PSS dashboard and send monthly progress reports to the administrators
  • Analyze data using basic SQL and Google Sheets on customer’s U4B account and then using that data to make recommendations to the client, where applicable
  • Proactively identify trends or impending issues and inform your client to minimize disruption to their service
  • Join team meetings to share relevant updates and roadblocks
  • Monitor U4B account transactions to ensure accuracy and promptly identify and resolve any discrepancies in payments

Requirements

  • Experience in B2B customer support, sales, or account management
  • Craftsmanship service: provide exceptional support and ensure customer satisfaction, resolving complex inbound or outbound issues sometimes without well-documented SOPs, including outbound phone support when necessary
  • Root cause analysis: conduct analysis to identify underlying issues and present findings when requested by stakeholders by following up with teams like bugs/outages teams, jira teams and risk teams
  • Stakeholder collaboration: work closely with both internal and cross-functional stakeholders to resolve urgent issues across various Uber for Business products
  • Insight generation: produce actionable insights such as inefficient SOPs, content updates & patterns of fraud from support activities and highlight to Team Leaders
Uber - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior COE Specialist I - Premium Support Specialist

8 matching positions

New

Ai Product Owner

Beazley’s data reflects the complexity of our business. We are committed to buil...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Stakeholder influence, structured problem-solving, commercial acumen, clear communication, and change leadership
  • Domain Expertise: Strong understanding of the specialist area (Ops/Reg, Dist/Marketing, or Policy/Claims) and adjacent functions (pricing, risk, finance)
  • Detailed knowledge of business and technology issues / opportunities related to insurance, data and AI
  • Strong understanding of data management principles, data governance, and analytics
  • Experience in Agile product development and backlog management
  • Degree in Data Science, Computer Science, Business Analytics, or related field
  • Demonstrable experience of AI product delivery / ownership within insurance or financial services
  • Strong understanding of AI/ML concepts, model lifecycle, and MLOps
  • Knowledge of ethical AI principles and regulatory frameworks
  • Stakeholder influence, structured problem-solving, commercial acumen, clear communication, and change leadership
Job Responsibility
Job Responsibility
  • Define and communicate the vision, goals, and roadmap for AI products
  • Align AI initiatives with business strategy and regulatory compliance
  • Work with Head of AI to establish AI CoE and drive platform / product capability in collaboration with federated analytics teams in Finance, Underwriting, Actuarial and Claims
  • Own and prioritize the AI product backlog, balancing short-term delivery with long-term strategic goals
  • Translate business problems into AI use cases with clear actionable user stories and acceptance criteria
  • Ensure delivery practices (Agile/Scrum/Kanban), NFRs (performance, governance, resilience, privacy-by-design), and control frameworks (quality, metadata, lineage) are embedded
  • Drive delivery of AI products through agile ceremonies (sprint planning, reviews, retrospectives)
  • Monitor KPIs and value metrics to ensure AI products deliver measurable outcomes (e.g., loss ratio improvement, leakage reduction, NB premium, campaign ROI uplift, cycle-time reduction)
  • Maintain product-level scorecards and dashboards tracking usage, quality, SLA performance, and business impact
  • Manage seamless AI product integration into Value streams (martech/Claims, etc) and Change initiatives (Modernisation, Underwriting Transformation, etc.)
What we offer
What we offer
  • Attractive base compensation and discretionary performance related annual bonus
  • Private medical insurance coverage for both you and your dependents
  • Company paid life assurance and long term disability insurance
  • Pension with 10% employer contribution, plus a further matched contribution up to 2.5%
  • 25 days of annual leave (prorated for 1st calendar year of employment), plus public holidays, with the ability to flex the religious bank holidays to suit your religious beliefs, subject to approval. Additional annual leave purchase is also available up to a maximum of five additional days per year
  • Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually
  • Up to £550 reimbursement towards home office setup
  • Free in-office lunch and monthly lifestyle allowance
  • Monthly travel allowance or annual season ticket
  • The opportunity to save for, and purchase, shares of Beazley stock
  • Fulltime
Read More
Arrow Right

Ai Product Owner

Beazley’s data reflects the complexity of our business. We are committed to buil...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Stakeholder influence, structured problem-solving, commercial acumen, clear communication, and change leadership
  • Domain Expertise: Strong understanding of the specialist area (Ops/Reg, Dist/Marketing, or Policy/Claims) and adjacent functions (pricing, risk, finance)
  • Detailed knowledge of business and technology issues / opportunities related to insurance, data and AI
  • Strong understanding of data management principles, data governance, and analytics
  • Experience in Agile product development and backlog management
  • Degree in Data Science, Computer Science, Business Analytics, or related field
  • advanced degree desirable
  • Demonstrable experience of AI product delivery / ownership within insurance or financial services
  • Strong understanding of AI/ML concepts, model lifecycle, and MLOps
  • Knowledge of ethical AI principles and regulatory frameworks
Job Responsibility
Job Responsibility
  • Define and communicate the vision, goals, and roadmap for AI products
  • Align AI initiatives with business strategy and regulatory compliance
  • Work with Head of AI to establish AI CoE and drive platform / product capability in collaboration with federated analytics teams in Finance, Underwriting, Actuarial and Claims
  • Own and prioritize the AI product backlog, balancing short-term delivery with long-term strategic goals
  • Translate business problems into AI use cases with clear actionable user stories and acceptance criteria
  • Ensure delivery practices (Agile/Scrum/Kanban), NFRs (performance, governance, resilience, privacy-by-design), and control frameworks (quality, metadata, lineage) are embedded
  • Drive delivery of AI products through agile ceremonies (sprint planning, reviews, retrospectives)
  • Monitor KPIs and value metrics to ensure AI products deliver measurable outcomes (e.g., loss ratio improvement, leakage reduction, NB premium, campaign ROI uplift, cycle-time reduction)
  • Maintain product-level scorecards and dashboards tracking usage, quality, SLA performance, and business impact
  • Manage seamless AI product integration into Value streams (martech/Claims, etc) and Change initiatives (Modernisation, Underwriting Transformation, etc.)
What we offer
What we offer
  • Attractive base compensation and discretionary performance related annual bonus
  • Private medical insurance coverage for both you and your dependents
  • Company paid life assurance and long term disability insurance
  • Pension with 10% employer contribution, plus a further matched contribution up to 2.5%
  • 25 days of annual leave (prorated for 1st calendar year of employment), plus public holidays, with the ability to flex the religious bank holidays to suit your religious beliefs, subject to approval. Additional annual leave purchase is also available up to a maximum of five additional days per year
  • Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually
  • Up to £550 reimbursement towards home office setup
  • Free in-office lunch and monthly lifestyle allowance
  • Monthly travel allowance or annual season ticket
  • The opportunity to save for, and purchase, shares of Beazley stock
  • Fulltime
Read More
Arrow Right

AI Product Owner

Beazley’s data reflects the complexity of our business. We are committed to buil...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Stakeholder influence, structured problem-solving, commercial acumen, clear communication, and change leadership
  • Domain Expertise: Strong understanding of the specialist area (Ops/Reg, Dist/Marketing, or Policy/Claims) and adjacent functions (pricing, risk, finance)
  • Detailed knowledge of business and technology issues / opportunities related to insurance, data and AI
  • Strong understanding of data management principles, data governance, and analytics
  • Experience in Agile product development and backlog management
  • Degree in Data Science, Computer Science, Business Analytics, or related field
  • advanced degree desirable
  • Demonstrable experience of AI product delivery / ownership within insurance or financial services
  • Strong understanding of AI/ML concepts, model lifecycle, and MLOps
  • Knowledge of ethical AI principles and regulatory frameworks
Job Responsibility
Job Responsibility
  • Define and communicate the vision, goals, and roadmap for AI products
  • Align AI initiatives with business strategy and regulatory compliance
  • Work with Head of AI to establish AI CoE and drive platform / product capability in collaboration with federated analytics teams in Finance, Underwriting, Actuarial and Claims
  • Own and prioritize the AI product backlog, balancing short-term delivery with long-term strategic goals
  • Translate business problems into AI use cases with clear actionable user stories and acceptance criteria
  • Ensure delivery practices (Agile/Scrum/Kanban), NFRs (performance, governance, resilience, privacy-by-design), and control frameworks (quality, metadata, lineage) are embedded
  • Drive delivery of AI products through agile ceremonies (sprint planning, reviews, retrospectives)
  • Monitor KPIs and value metrics to ensure AI products deliver measurable outcomes (e.g., loss ratio improvement, leakage reduction, NB premium, campaign ROI uplift, cycle-time reduction)
  • Maintain product-level scorecards and dashboards tracking usage, quality, SLA performance, and business impact
  • Manage seamless AI product integration into Value streams (martech/Claims, etc) and Change initiatives (Modernisation, Underwriting Transformation, etc.)
What we offer
What we offer
  • Attractive base compensation and discretionary performance related annual bonus
  • Private medical insurance coverage for both you and your dependents
  • Company paid life assurance and long term disability insurance
  • Pension with 10% employer contribution, plus a further matched contribution up to 2.5%
  • 25 days of annual leave (prorated for 1st calendar year of employment), plus public holidays, with the ability to flex the religious bank holidays to suit your religious beliefs, subject to approval
  • Additional annual leave purchase is also available up to a maximum of five additional days per year
  • Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually
  • Up to £550 reimbursement towards home office setup
  • Free in-office lunch and monthly lifestyle allowance
  • Monthly travel allowance or annual season ticket
  • Fulltime
Read More
Arrow Right

AI Product Owner

Beazley’s data reflects the complexity of our business. We are committed to buil...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Stakeholder influence, structured problem-solving, commercial acumen, clear communication, and change leadership
  • Strong understanding of the specialist area (Ops/Reg, Dist/Marketing, or Policy/Claims) and adjacent functions (pricing, risk, finance)
  • Detailed knowledge of business and technology issues / opportunities related to insurance, data and AI
  • Strong understanding of data management principles, data governance, and analytics
  • Experience in Agile product development and backlog management
  • Degree in Data Science, Computer Science, Business Analytics, or related field
  • advanced degree desirable
  • Demonstrable experience of AI product delivery / ownership within insurance or financial services
  • Strong understanding of AI/ML concepts, model lifecycle, and MLOps
  • Knowledge of ethical AI principles and regulatory frameworks
Job Responsibility
Job Responsibility
  • Define and communicate the vision, goals, and roadmap for AI products
  • Align AI initiatives with business strategy and regulatory compliance
  • Work with Head of AI to establish AI CoE and drive platform / product capability in collaboration with federated analytics teams in Finance, Underwriting, Actuarial and Claims
  • Own and prioritize the AI product backlog, balancing short-term delivery with long-term strategic goals
  • Translate business problems into AI use cases with clear actionable user stories and acceptance criteria
  • Ensure delivery practices (Agile/Scrum/Kanban), NFRs (performance, governance, resilience, privacy-by-design), and control frameworks (quality, metadata, lineage) are embedded
  • Drive delivery of AI products through agile ceremonies (sprint planning, reviews, retrospectives)
  • Monitor KPIs and value metrics to ensure AI products deliver measurable outcomes (e.g., loss ratio improvement, leakage reduction, NB premium, campaign ROI uplift, cycle-time reduction)
  • Maintain product-level scorecards and dashboards tracking usage, quality, SLA performance, and business impact
  • Manage seamless AI product integration into Value streams (martech/Claims, etc) and Change initiatives (Modernisation, Underwriting Transformation, etc.)
What we offer
What we offer
  • Attractive base compensation and discretionary performance related annual bonus
  • Private medical insurance coverage for both you and your dependents
  • Company paid life assurance and long term disability insurance
  • Pension with 10% employer contribution, plus a further matched contribution up to 2.5%
  • 25 days of annual leave (prorated for 1st calendar year of employment), plus public holidays, with the ability to flex the religious bank holidays to suit your religious beliefs, subject to approval
  • Additional annual leave purchase is also available up to a maximum of five additional days per year
  • Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually
  • Up to £550 reimbursement towards home office setup
  • Free in-office lunch and monthly lifestyle allowance
  • Monthly travel allowance or annual season ticket
  • Fulltime
Read More
Arrow Right
New

Senior Systems Engineer

Location
Location
Netherlands , Delft
Salary
Salary:
Not provided
bentley.com Logo
Bentley Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Skilled in cloud-based technologies
  • Ensuring cost-efficient and secure solutions to infrastructure problems
  • Ability to work independently and collaboratively with teams across time zones
  • Motivated to work to a high standard and ensure others are working to the same high standards
  • Ability to discuss technical details with peers and more senior colleagues confidently
  • Excellent interpersonal skills to develop and build sustainable working relationships
  • The ability to be persistent, patient, innovative, and work in a fast paced and constantly changing environment
  • Absolute discretion when dealing with confidential and sensitive work
  • Ability to operate as a coach and mentor to junior members of the team
  • Bachelor’s degree in computer science, engineering, or equivalent
Job Responsibility
Job Responsibility
  • Work with modern technologies to enhance the Internal Development Platform for Seequent, with special emphasis on Developer Experience
  • Design and implement secure and cost-efficient cloud and on-prem infrastructure solutions to achieve successful business outcomes for Seequent
  • Provide automated and secure access to key systems and services
  • Be a mentor to junior members of the team
  • Have deep expertise in multiple areas of products and services that the Systems Engineering team provides to internal customers such as Development and Production Infrastructure Engineering
  • Identify and implement solutions to improve and refine Systems Engineering infrastructure and services
  • Pick up and see to completion any critical team project related to deploying, patching, or migrating key systems and services
  • Advise on and help implement best infrastructure/service automation, observability, and security practices across teams
  • Proactively identify issues with technical dependencies of a project that are owned by other teams and surface them
  • Extend and maintain documentation on critical systems and processes
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Dardenne Prairie
Salary
Salary:
16.50 - 25.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 26, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • Parttime
Read More
Arrow Right
New

Senior Software Engineer

We are looking for experienced, skilled and innovative Senior Software Engineer ...
Location
Location
India , Pune
Salary
Salary:
Not provided
bentley.com Logo
Bentley Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BE/MS/ME/MTech (Preferably Computer Science & Engineering)
  • 8+ years strong development experience with at least 3 years .Net web frameworks and React coding experience and about 3-4 years in AI/ML based solutions development
  • Must have worked as Developer for web and cloud applications and possess strong knowledge of Software Development Framework
  • Experience and expertise in Generative AI & LLM Systems with good knowledge of LLM tools like OpenAI / Azure OpenAI / Anthropic / open-source LLMs, Lang Chain and Lang Graph, Vector databases: FAISS, Pinecone, Chroma
  • Expert in python with data engineering libraries like NumPy, Pandas
  • Good knowledge of typescript
  • Excellent Problem solving and analytical skills
  • Excellent verbal and written communication skills are required
  • Ability to learn and adapt quickly to maximize productivity
  • Self-motivated person with the ability to work individually and as part of a team
Job Responsibility
Job Responsibility
  • Develop and deploy full stack machine learning, deep learning, and generative AI solutions
  • Apply advanced methods such as ensemble models, representation learning, transfer learning, and retrieval-augmented generation (RAG)
  • Design, build, and optimize LLM-based systems, including assistants, copilots, and automation workflows
  • Understand and apply AI/ML architecture patterns, model selection strategies, and technical standards in coordination with architect/platform team
  • Lead prompt engineering, fine-tuning strategies, embedding pipelines, and retrieval systems
  • Build components of agentic ai solutions like MCP servers, skills, agents
  • Integrate the AI solutions in web applications using nodejs, Reactjs and .Net
  • Collaborate on deployment and monitoring of solutions in cloud environments with performance, security, and cost considerations
  • Should be able to own end-to-end design and implementation of AI enabled cloud systems from problem definition to production deployment
  • Contribute to evaluation of trade-offs across model accuracy, latency, scalability, cost, and maintainability
What we offer
What we offer
  • A great Team and culture
  • An exciting career as an integral part of a world-leading software company
  • An attractive salary and benefits package
  • A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
  • A company committed to making a real difference by advancing the world’s infrastructure for better quality of life
  • Fulltime
Read More
Arrow Right
New

Credit Risk Senior Analyst

Whether you're building on an established career or looking for your next meanin...
Location
Location
Philippines , City of Taguig
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 years and above experience in credit analysis, underwriting, portfolio, or risk management within a commercial or corporate lending environment
  • Bachelor's degree in Finance, Accounting, Economics, Business, or a related discipline
  • Demonstrated ability to analyze financial statements, assess cash flows, and apply credit fundamentals to evaluate borrower risk
  • Clear and effective written and verbal communication skills in English, with the ability to present complex credit findings to senior stakeholders
  • Proficiency in Microsoft Excel and presentation tools, with the ability to manage and interpret financial data accurately
  • Familiarity with credit risk policies, classification standards, and regulatory frameworks applicable to commercial lending.
Job Responsibility
Job Responsibility
  • Assess end-to-end credit transactions — including new facilities, amendments, and annual reviews — ensuring thorough due diligence and documentation to support sound approval decisions
  • Conduct detailed financial analysis, cash flow assessments, and industry research to evaluate borrower creditworthiness for U.S. commercial banking clients with revenues ranging from $20 million to over $1 billion
  • Prepare and maintain credit memos and analytical documentation aligned with global credit standards and internal policy frameworks
  • Monitor borrower performance, covenant compliance, and portfolio exposure levels, identifying early warning signals and escalating emerging risks to senior stakeholders in a timely manner
  • Ensure portfolio risk ratings and credit classifications remain accurate and up to date, supporting a well-controlled and compliant lending environment
  • Coordinate with internal teams — including Credit Officers, Relationship Managers, and Risk functions — to support loan documentation, transaction execution, and portfolio reporting
  • Contribute to process improvements within the credit workflow, enhancing efficiency, accuracy, and control across the Commercial Lending Management function.
What we offer
What we offer
  • Hybrid working arrangement — 3 days in the office and 2 days working remotely
  • Exposure to senior credit professionals and U.S.-based teams, with structured on-the-job learning and access to Citi's global network of expertise
  • Access to a broad range of learning and development resources to deepen your credit, risk, and industry knowledge as your career progresses
  • Comprehensive wellbeing support, including telehealth options, health advocates, and confidential counseling services
  • Expanded Paid Parental Leave, giving all parents dedicated time to adjust to parenthood and bond with their families
  • Financial wellbeing programmes and tools designed to help you plan for your future with confidence
  • Generous paid time off and work-life balance programmes tailored to support your personal and professional needs
  • Volunteering opportunities and community engagement resources, empowering you to give back where you live and work.
  • Fulltime
Read More
Arrow Right