CrawlJobs Logo
Uber Logo Uber · Customer Service

Senior COE Specialist I - Premium Support Specialist

Japan, Tokyo · Job Posted March 21, 2026
Apply Position
Job Link Share

Job Description

Uber for Business (U4B) is rapidly expanding and is positioned to be the next growth engine for Uber. The U4B Premium Support Specialist will be responsible for providing top-level customer support to U4B’s largest and most prestigious clientele. U4B Premium Support Specialists help the administrators of large accounts through unique and exceptional support methods, ensuring that problems are resolved promptly or before they even happen. Additionally, U4B Premium Support Specialists coordinate cross-functional responses for clients and work closely with the account management team and other internal stakeholders to provide the best possible experience to our business customers. The Japan Premium Support Specialist will also be responsible for overseeing our third-party customer support operations (Customer Consultation Desk), ensuring that issues are efficiently addressed and properly escalated to the relevant stakeholders.

Job Responsibility

  • PSS client inflow management: drive resolution of complex problems by leveraging internal resources and using multiple communication channels including email and messaging (possibly Zoom also)
  • Stakeholder management: collaborate effectively with U4B Sales/Account Managers and Implementation Leads to keep them apprised of client concerns, with possible client onsite visits
  • Project management: plan and execute projects to improve the customer experience for U4B admins and clients
  • BAU efficiency: ensure BAU for U4B continues to run efficiently and smoothly
  • Be the subject matter expert for all the products that U4B has to offer and identify process and policy gaps to mitigate them accordingly
  • Maintain PSS dashboard and send monthly progress reports to the administrators
  • Analyze data using basic SQL and Google Sheets on customer’s U4B account and then using that data to make recommendations to the client, where applicable
  • Proactively identify trends or impending issues and inform your client to minimize disruption to their service
  • Join team meetings to share relevant updates and roadblocks
  • Monitor U4B account transactions to ensure accuracy and promptly identify and resolve any discrepancies in payments

Requirements

  • Experience in B2B customer support, sales, or account management
  • Craftsmanship service: provide exceptional support and ensure customer satisfaction, resolving complex inbound or outbound issues sometimes without well-documented SOPs, including outbound phone support when necessary
  • Root cause analysis: conduct analysis to identify underlying issues and present findings when requested by stakeholders by following up with teams like bugs/outages teams, jira teams and risk teams
  • Stakeholder collaboration: work closely with both internal and cross-functional stakeholders to resolve urgent issues across various Uber for Business products
  • Insight generation: produce actionable insights such as inefficient SOPs, content updates & patterns of fraud from support activities and highlight to Team Leaders
Uber - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior COE Specialist I - Premium Support Specialist

8 matching positions

New

Ai Product Owner

Beazley’s data reflects the complexity of our business. We are committed to buil...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Stakeholder influence, structured problem-solving, commercial acumen, clear communication, and change leadership
  • Domain Expertise: Strong understanding of the specialist area (Ops/Reg, Dist/Marketing, or Policy/Claims) and adjacent functions (pricing, risk, finance)
  • Detailed knowledge of business and technology issues / opportunities related to insurance, data and AI
  • Strong understanding of data management principles, data governance, and analytics
  • Experience in Agile product development and backlog management
  • Degree in Data Science, Computer Science, Business Analytics, or related field
  • Demonstrable experience of AI product delivery / ownership within insurance or financial services
  • Strong understanding of AI/ML concepts, model lifecycle, and MLOps
  • Knowledge of ethical AI principles and regulatory frameworks
  • Stakeholder influence, structured problem-solving, commercial acumen, clear communication, and change leadership
Job Responsibility
Job Responsibility
  • Define and communicate the vision, goals, and roadmap for AI products
  • Align AI initiatives with business strategy and regulatory compliance
  • Work with Head of AI to establish AI CoE and drive platform / product capability in collaboration with federated analytics teams in Finance, Underwriting, Actuarial and Claims
  • Own and prioritize the AI product backlog, balancing short-term delivery with long-term strategic goals
  • Translate business problems into AI use cases with clear actionable user stories and acceptance criteria
  • Ensure delivery practices (Agile/Scrum/Kanban), NFRs (performance, governance, resilience, privacy-by-design), and control frameworks (quality, metadata, lineage) are embedded
  • Drive delivery of AI products through agile ceremonies (sprint planning, reviews, retrospectives)
  • Monitor KPIs and value metrics to ensure AI products deliver measurable outcomes (e.g., loss ratio improvement, leakage reduction, NB premium, campaign ROI uplift, cycle-time reduction)
  • Maintain product-level scorecards and dashboards tracking usage, quality, SLA performance, and business impact
  • Manage seamless AI product integration into Value streams (martech/Claims, etc) and Change initiatives (Modernisation, Underwriting Transformation, etc.)
What we offer
What we offer
  • Attractive base compensation and discretionary performance related annual bonus
  • Private medical insurance coverage for both you and your dependents
  • Company paid life assurance and long term disability insurance
  • Pension with 10% employer contribution, plus a further matched contribution up to 2.5%
  • 25 days of annual leave (prorated for 1st calendar year of employment), plus public holidays, with the ability to flex the religious bank holidays to suit your religious beliefs, subject to approval. Additional annual leave purchase is also available up to a maximum of five additional days per year
  • Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually
  • Up to £550 reimbursement towards home office setup
  • Free in-office lunch and monthly lifestyle allowance
  • Monthly travel allowance or annual season ticket
  • The opportunity to save for, and purchase, shares of Beazley stock
  • Fulltime
Read More
Arrow Right

Ai Product Owner

Beazley’s data reflects the complexity of our business. We are committed to buil...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Stakeholder influence, structured problem-solving, commercial acumen, clear communication, and change leadership
  • Domain Expertise: Strong understanding of the specialist area (Ops/Reg, Dist/Marketing, or Policy/Claims) and adjacent functions (pricing, risk, finance)
  • Detailed knowledge of business and technology issues / opportunities related to insurance, data and AI
  • Strong understanding of data management principles, data governance, and analytics
  • Experience in Agile product development and backlog management
  • Degree in Data Science, Computer Science, Business Analytics, or related field
  • advanced degree desirable
  • Demonstrable experience of AI product delivery / ownership within insurance or financial services
  • Strong understanding of AI/ML concepts, model lifecycle, and MLOps
  • Knowledge of ethical AI principles and regulatory frameworks
Job Responsibility
Job Responsibility
  • Define and communicate the vision, goals, and roadmap for AI products
  • Align AI initiatives with business strategy and regulatory compliance
  • Work with Head of AI to establish AI CoE and drive platform / product capability in collaboration with federated analytics teams in Finance, Underwriting, Actuarial and Claims
  • Own and prioritize the AI product backlog, balancing short-term delivery with long-term strategic goals
  • Translate business problems into AI use cases with clear actionable user stories and acceptance criteria
  • Ensure delivery practices (Agile/Scrum/Kanban), NFRs (performance, governance, resilience, privacy-by-design), and control frameworks (quality, metadata, lineage) are embedded
  • Drive delivery of AI products through agile ceremonies (sprint planning, reviews, retrospectives)
  • Monitor KPIs and value metrics to ensure AI products deliver measurable outcomes (e.g., loss ratio improvement, leakage reduction, NB premium, campaign ROI uplift, cycle-time reduction)
  • Maintain product-level scorecards and dashboards tracking usage, quality, SLA performance, and business impact
  • Manage seamless AI product integration into Value streams (martech/Claims, etc) and Change initiatives (Modernisation, Underwriting Transformation, etc.)
What we offer
What we offer
  • Attractive base compensation and discretionary performance related annual bonus
  • Private medical insurance coverage for both you and your dependents
  • Company paid life assurance and long term disability insurance
  • Pension with 10% employer contribution, plus a further matched contribution up to 2.5%
  • 25 days of annual leave (prorated for 1st calendar year of employment), plus public holidays, with the ability to flex the religious bank holidays to suit your religious beliefs, subject to approval. Additional annual leave purchase is also available up to a maximum of five additional days per year
  • Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually
  • Up to £550 reimbursement towards home office setup
  • Free in-office lunch and monthly lifestyle allowance
  • Monthly travel allowance or annual season ticket
  • The opportunity to save for, and purchase, shares of Beazley stock
  • Fulltime
Read More
Arrow Right

AI Product Owner

Beazley’s data reflects the complexity of our business. We are committed to buil...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Stakeholder influence, structured problem-solving, commercial acumen, clear communication, and change leadership
  • Domain Expertise: Strong understanding of the specialist area (Ops/Reg, Dist/Marketing, or Policy/Claims) and adjacent functions (pricing, risk, finance)
  • Detailed knowledge of business and technology issues / opportunities related to insurance, data and AI
  • Strong understanding of data management principles, data governance, and analytics
  • Experience in Agile product development and backlog management
  • Degree in Data Science, Computer Science, Business Analytics, or related field
  • advanced degree desirable
  • Demonstrable experience of AI product delivery / ownership within insurance or financial services
  • Strong understanding of AI/ML concepts, model lifecycle, and MLOps
  • Knowledge of ethical AI principles and regulatory frameworks
Job Responsibility
Job Responsibility
  • Define and communicate the vision, goals, and roadmap for AI products
  • Align AI initiatives with business strategy and regulatory compliance
  • Work with Head of AI to establish AI CoE and drive platform / product capability in collaboration with federated analytics teams in Finance, Underwriting, Actuarial and Claims
  • Own and prioritize the AI product backlog, balancing short-term delivery with long-term strategic goals
  • Translate business problems into AI use cases with clear actionable user stories and acceptance criteria
  • Ensure delivery practices (Agile/Scrum/Kanban), NFRs (performance, governance, resilience, privacy-by-design), and control frameworks (quality, metadata, lineage) are embedded
  • Drive delivery of AI products through agile ceremonies (sprint planning, reviews, retrospectives)
  • Monitor KPIs and value metrics to ensure AI products deliver measurable outcomes (e.g., loss ratio improvement, leakage reduction, NB premium, campaign ROI uplift, cycle-time reduction)
  • Maintain product-level scorecards and dashboards tracking usage, quality, SLA performance, and business impact
  • Manage seamless AI product integration into Value streams (martech/Claims, etc) and Change initiatives (Modernisation, Underwriting Transformation, etc.)
What we offer
What we offer
  • Attractive base compensation and discretionary performance related annual bonus
  • Private medical insurance coverage for both you and your dependents
  • Company paid life assurance and long term disability insurance
  • Pension with 10% employer contribution, plus a further matched contribution up to 2.5%
  • 25 days of annual leave (prorated for 1st calendar year of employment), plus public holidays, with the ability to flex the religious bank holidays to suit your religious beliefs, subject to approval
  • Additional annual leave purchase is also available up to a maximum of five additional days per year
  • Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually
  • Up to £550 reimbursement towards home office setup
  • Free in-office lunch and monthly lifestyle allowance
  • Monthly travel allowance or annual season ticket
  • Fulltime
Read More
Arrow Right

AI Product Owner

Beazley’s data reflects the complexity of our business. We are committed to buil...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Stakeholder influence, structured problem-solving, commercial acumen, clear communication, and change leadership
  • Strong understanding of the specialist area (Ops/Reg, Dist/Marketing, or Policy/Claims) and adjacent functions (pricing, risk, finance)
  • Detailed knowledge of business and technology issues / opportunities related to insurance, data and AI
  • Strong understanding of data management principles, data governance, and analytics
  • Experience in Agile product development and backlog management
  • Degree in Data Science, Computer Science, Business Analytics, or related field
  • advanced degree desirable
  • Demonstrable experience of AI product delivery / ownership within insurance or financial services
  • Strong understanding of AI/ML concepts, model lifecycle, and MLOps
  • Knowledge of ethical AI principles and regulatory frameworks
Job Responsibility
Job Responsibility
  • Define and communicate the vision, goals, and roadmap for AI products
  • Align AI initiatives with business strategy and regulatory compliance
  • Work with Head of AI to establish AI CoE and drive platform / product capability in collaboration with federated analytics teams in Finance, Underwriting, Actuarial and Claims
  • Own and prioritize the AI product backlog, balancing short-term delivery with long-term strategic goals
  • Translate business problems into AI use cases with clear actionable user stories and acceptance criteria
  • Ensure delivery practices (Agile/Scrum/Kanban), NFRs (performance, governance, resilience, privacy-by-design), and control frameworks (quality, metadata, lineage) are embedded
  • Drive delivery of AI products through agile ceremonies (sprint planning, reviews, retrospectives)
  • Monitor KPIs and value metrics to ensure AI products deliver measurable outcomes (e.g., loss ratio improvement, leakage reduction, NB premium, campaign ROI uplift, cycle-time reduction)
  • Maintain product-level scorecards and dashboards tracking usage, quality, SLA performance, and business impact
  • Manage seamless AI product integration into Value streams (martech/Claims, etc) and Change initiatives (Modernisation, Underwriting Transformation, etc.)
What we offer
What we offer
  • Attractive base compensation and discretionary performance related annual bonus
  • Private medical insurance coverage for both you and your dependents
  • Company paid life assurance and long term disability insurance
  • Pension with 10% employer contribution, plus a further matched contribution up to 2.5%
  • 25 days of annual leave (prorated for 1st calendar year of employment), plus public holidays, with the ability to flex the religious bank holidays to suit your religious beliefs, subject to approval
  • Additional annual leave purchase is also available up to a maximum of five additional days per year
  • Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually
  • Up to £550 reimbursement towards home office setup
  • Free in-office lunch and monthly lifestyle allowance
  • Monthly travel allowance or annual season ticket
  • Fulltime
Read More
Arrow Right
New

Blocker & Bracer (ASP)

The Blocker and Bracer secures cargo in or aboard cargo carriers such as trucks,...
Location
Location
United States , Fort Polk
Salary
Salary:
27.97 USD / Hour
amentum.com Logo
Amentum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • Two or more years’ experience in Ammunition handling experience military or civilian equivalent
  • One or more years’ supply and warehouse functions
  • Have or must pass the DOD Introduction to Ammunition (Ammo-45)
  • Have or must pass the DOD Technical Transportation of Hazardous Materials (Ammo-62)
  • Have or must pass the DOD Hazmat General Awareness and Familiarization Training (Ammo-67)
  • Must be able to speak, read and write English fluently
  • Must possess a valid Louisiana class D driver’s license
  • Must be able to obtain a military operator’s permit for each type of vehicle or equipment required to perform all FDP Activity functions including MHE (forklifts up to 15K)
  • Must be authorized to work in the US
Job Responsibility
Job Responsibility
  • Block and brace vehicles IAW AMC Drawings
  • Issues, stores, inventories and perform location maintenance on all storage locations of ammunition and residue
  • Inspect vehicles
  • Conducts 100% location surveys and 100% inventories
  • Complies with published policy, procedures and regulatory guidance for the receipt, storage, issue, and disposition of ammunition
  • Complies with customer identification procedures
  • Performs accurate document editing procedures
  • Maintains and updates magazine data cards, ammunition store slips, storage plan-o-graphs and other related documents
  • Performs general housekeeping duties and maintenance of outside/inside the ASP
  • Loads / off loads vehicles and operates MHE up to 10K and other warehouse equipment
What we offer
What we offer
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance
  • Fulltime
Read More
Arrow Right
New

District Support Pharmacist

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Ellensburg
Salary
Salary:
60.00 - 76.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
August 10, 2026
Flip Icon
Requirements
Requirements
  • Active Pharmacist License in the state where the Store is located
  • Active National Provider Identifier (NPI)
  • Not on the DEA Excluded Parties list
  • Ability to travel within a reasonable radius to support market staffing as business needs require
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus
  • Customer Service and Team Orientation
  • Communication Skills
  • Mathematical Reasoning
Job Responsibility
Job Responsibility
  • Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
  • Traveling the district to fill pharmacist shifts as scheduled by the District Performance Coordinator (DPC)
  • overseeing the pharmacy and serving as the Pharmacy Manager's proxy during bench shifts without overlap
  • Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
  • Assumes Pharmacy Manager's day-to-day duties when serving as the only or the primary pharmacist-on-duty
  • Contributing to positive patient experiences by showing empathy and genuine care and coaching the pharmacy team to do the same
  • Proactively offering and delivering immunizations to keep patients healthy
  • engaging and supporting Pharmacy Technicians to learn to immunize
  • Supporting the effective management of pharmacy inventory in all pharmacies worked by following—and guiding the pharmacy team to follow—all inventory best practices
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • Parttime
Read More
Arrow Right
New

Driver and Warehouse Assistant

Come and join us as a Driver and Warehouse Assistant on a flexible hours basis t...
Location
Location
United Kingdom , Feltham
Salary
Salary:
12.71 - 13.93 GBP / Hour
cityplumbing.co.uk Logo
City Plumbing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A great positive attitude
  • Teamwork
  • Enjoy customer interaction
  • Loving it
  • Part Time / Flexible Hours Pattern
  • Flexibility
  • Appropriate driving licence with previous experience as a driver
  • Clean driving licence
  • Previous warehouse and driving experience
  • Knowledge of the products associated with our industry would be an advantage
Job Responsibility
Job Responsibility
  • Health and safety of yourself and your vehicle
  • Maintenance and condition of your vehicle
  • Report any issues or incidents to your line manager
  • Comply with transport compliance law and regulations
  • Dealing with stock and deliveries
  • Supporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins
  • Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service
  • Assisting with the general duties within the branch such as serving customers on the trade counter, telesales
  • Ensuring the housekeeping standards are maintained both on the trade counter and warehousing
What we offer
What we offer
  • Bonus
  • Discounts, savings and cash back at numerous retailers
  • Life assurance
  • Extended family policy including maternity, paternity, additional annual leave and more
  • Mental Health First Aiders and Employee Assistance Programme
  • Complete induction and a company that lets you grow and encourages development
  • Financial education and loans
  • Flexible working options
  • A business striving to create an environment of inclusion
  • Fulltime
Read More
Arrow Right
New

Assistant Branch Manager

Come and join us as a results driven Assistant Manager to deliver sales and exce...
Location
Location
United Kingdom , Stroud
Salary
Salary:
Not provided
cityplumbing.co.uk Logo
City Plumbing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Tenacity and resilience
  • A pro-active approach to sales, with a strong desire and ability to win and grow new business
  • Experience of customer relationship management and developing a true partnership approach
  • Excellent communication skills
  • Self confident and self motivated, with the ability to work on own initiative or as part of a wider team
  • Ability to interpret basic financial and statistical information
  • Previous sales experience in a similar environment is preferable, but the right positive attitude is more important
Job Responsibility
Job Responsibility
  • Effective management of the team and resource in the absence of the Branch Manager
  • Assisting the Branch Manager to profitably meet and exceed the branch sales targets
  • Managing the sales office, branch purchasing and stock control
  • Maximising margin and net profit
  • Keeping everyone safe
  • Build and maintain relationships with new and existing trade and retail customers
What we offer
What we offer
  • Bonus
  • Discounts, savings and cash back at numerous retailers
  • Life assurance
  • Extended family policy including maternity, paternity, additional annual leave and more
  • Mental Health First Aiders and Employee Assistance Programme
  • Complete induction and a company that lets you grow and encourages development
  • Financial education and loans
  • Flexible working options
  • A business striving to create an environment of inclusion so everyone can be their true self
  • And more!
  • Fulltime
Read More
Arrow Right