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Senior Cloud Support Specialist

madd.org Logo

Mothers Against Drunk Driving

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Location:
United States , Irving

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

64600.00 USD / Year
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Job Description:

The Senior Cloud Support Specialist provides advanced technical and operational support across enterprise systems, serving as a primary escalation point for complex IT issues. This role is responsible for the administration and optimization of Office 365, Microsoft Azure, and related cloud platforms, ensuring seamless operations and security. The Senior Specialist partners closely with staff across MADD, applying independent judgment, technical expertise, and strong communication skills to address both routine and high-level IT challenges. This position requires a proactive, solutions-driven mindset and the ability to balance hands-on troubleshooting with strategic system support.

Job Responsibility:

  • Administer Microsoft 365/Azure/Intune and Okta, including user/group lifecycle, access policies, device compliance, and security baselines
  • Monitor account lifecycle events (e.g., contractor/intern/volunteer start/end dates)
  • notify managers of upcoming expirations and handle suspended-account reviews and reactivations
  • Maintain configuration and access documentation to support audit, security, and compliance
  • Lead imaging, configuration, deployment, and break/fix for laptops and workstations
  • schedule user setups and provide transition guidance
  • Maintain accurate asset and inventory records (devices/peripherals)
  • track shipments/returns and follow up on outstanding equipment
  • Manage termed/transfer scenarios: confirm receipt or reassignment, update Intune device names/notes, and close out records
  • Coordinate monthly device and print meter reads and usage reporting
  • Enter and update employee change data (e.g., role/location/manager) in designated systems/spreadsheets
  • track to completion
  • Partner with HR on new-hire readiness, form approvals, and pending user change requests (UCRs)
  • follow up to clear blockers
  • Maintain phone system/recording updates for new hires, title changes, and approved line changes
  • coordinate required approvals for main-line updates
  • Contribute to continuous improvement: recommend enhancements to tooling, workflows, documentation, and end-user experience
  • Mentor junior team members and model high standards for customer service, quality, and accountability
  • Serve as a key escalation point for the IT Help Desk
  • diagnose and resolve complex incidents across Windows/macOS, Microsoft 365, Azure/Intune, and Okta
  • Provide advanced troubleshooting for networking, internet, and telephony
  • oversee enterprise print management
  • Support assigned applications
  • document root cause, impact, and remediation, and contribute to the IT knowledge base
  • Other Duties as Assigned

Requirements:

  • Bachelor’s degree in any IT field or equivalent
  • 3+ or more years of IT experience in a complex and geographically diverse environment
  • Proficiency in Okta, Salesforce and Microsoft Power Suite required
  • Requires solid customer service skills and the ability to communicate technical issues to non-technical people
  • Understanding of how software systems relate to operational needs
  • Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities
  • Must be able to work on a time table, meet deadlines, follow instructions and accept direction on given assignments
  • Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job
  • Commitment to the mission and values of MADD

Nice to have:

  • Office 365 Administration
  • Microsoft Azure
  • Microsoft Intune
  • Onelogin Identity Access Management and Control
  • Desktop application installation and support
  • Help Desk Ticketing applications (JIRA Service Desk is preferred)
  • Cloud based phone systems and call tree configuration/setup
  • Network configuration and wireless network setup
  • Conferencing solutions (Zoom, Skype, Blue Jeans, etc…)
  • LogMeIn and/or Remote User Access software
  • Firewall reporting, support and baseline configuration
What we offer:
  • Health, Dental, Vision
  • Retirement 403(b) + employer matching
  • 4 weeks accrued PTO
  • 12 Paid Holidays per calendar year
  • Up to 3 Floating Holidays per calendar year
  • Paid Sick Time
  • Modified Educational Assistance
  • Maternal and Paternal Leave
  • Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
  • FSA, HRA
  • Employee Assistance Program

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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